Lexus South Pointe

Friendly straightforward service Very satisfied with high quality vehicle. Knowledgeable sales and financial people. I strongly recommend South Pointe Lexus as an excellent dealership. —B.Kerr quality vehicle. Knowledgeable sales and financial people. I strongly recommend South Pointe Lexus as an excellent dealership. —B.Kerr More

Thank you so much, Julie Kumar, for getting me in the shop for my regular vehicle service and professional cleaning of my vehicle, even if I called in the last minute. You were very professional, willing shop for my regular vehicle service and professional cleaning of my vehicle, even if I called in the last minute. You were very professional, willing to help, and knowledgeable! Awesome job, Julie!! Much appreciated! More

The dealer was mostly very helpful. Although we did not buy a car due to receiving an offer elsewhere, he helped us initially secure an order anyways due to how our model was in high de Although we did not buy a car due to receiving an offer elsewhere, he helped us initially secure an order anyways due to how our model was in high demand. More

We bought our second Lexus from Farlee and Phi and the experience was awesome🙌best Lexus dealer hands down 5/5 experience was awesome🙌best Lexus dealer hands down 5/5 More

Salespeople are complete morons. Sell vehicles for astronomical prices and want to give nothing for trade value. Will never use them. Stay away Sell vehicles for astronomical prices and want to give nothing for trade value. Will never use them. Stay away More

Purchased a gently pre owned Toyota 4Runner at this dealership and was treated extremely well, cannot say enough good things about Pasquale and his staff, from the moment I walked in we were greeted an dealership and was treated extremely well, cannot say enough good things about Pasquale and his staff, from the moment I walked in we were greeted and treated from reception and sales to finance with professionalism. Additional marks to Mike L for all his patience demonstrating the vehicle and features and Sunny for having all the paperwork completed accurately and on time. Would recommend and will return. Great job South Pointe!! More

In my life I and my family never ever want to go this place very bad.they always said we will contact you as soon as possible but never ever contact, small issue also doesn't know how to fix.im so disapp place very bad.they always said we will contact you as soon as possible but never ever contact, small issue also doesn't know how to fix.im so disappointed.but those people don't care about you. More

If you are looking to be yelled at on the phone or have unnecessary services completed on your Lexus, this is the place, I was treated with disgusting attitude from RUTHI SHERMAN, I’m actually confused as unnecessary services completed on your Lexus, this is the place, I was treated with disgusting attitude from RUTHI SHERMAN, I’m actually confused as to how someone can speak to a customer like that on the phone. Ruthi Sherman you have lost Lexus south pointe so much business due to your ego and disrespectful comments and attitude. If the GM or Lexus Canada is reading this please sit down with Ruthi Sherman and maybe have a go over regarding manners and proper customer service. Love the brand don’t love the customer service experience from Ruthi More

I called this dealership regarding a recall on my is350 which had an issue with the AC system. I had received a letter in the mail and my vehicle was experiencing the same symptoms, I call and end up speak which had an issue with the AC system. I had received a letter in the mail and my vehicle was experiencing the same symptoms, I call and end up speaking to Ruthi Sherman, I advised her of the recall and the letter and she acknowledged however told me, if the issue is not exactly the recall I will be charged per hour for diagnosis/inspection I found this weird as any other recall I’ve ever had they check it for free and if it is not the issue they will advise you that’s not the issue. I explained this to ruthi sherman however her response was “my tech will not look at your car for free, we need to get paid too”. I gave Lexus of Edmonton a call in the west end and they promised to look over my vehicle for free, provided me a brand new loaner and treated me like family we ended up spending over 200k as a family at Lexus of Edmonton in the coming month. It’s sad this dealership has employees such as ruthi Sherman. Disgrace. More