Lexus On The Park

Very pleasant experience This review is based on our experience in buying an RX350 in Feb 2015, and involves 3 trips at different times. We had a 2005 RX330 and so were quite This review is based on our experience in buying an RX350 in Feb 2015, and involves 3 trips at different times. We had a 2005 RX330 and so were quite familiar with the product. We started our quest in late 2013 and dealt with Lazar Lazarovski a couple of times over the next year. He was very knowledgeable about the car and gave us a thorough introduction to the car. We were not quite sure we were ready to make the switch at that time. We went back in Feb 2015. Lazar had moved on to the Finance department, and we were introduced to Tom Homewood. We were pleasantly taken with Tom's knowledge about his product and his enthusiasm for his profession. He didn't have to sell us the product; we were quite familiar with it. We went through the usual back and forth discussions about the price and the trade-in value, and in the end came to what we believe was a number we could both live with. We were then introduced to Anthony Trasmundi, who then did all the final paperwork. While Anthony was very professional during the entire process, we felt that he could have softened his approach to sell us the various add-on packages and warranties. During this session, we spoke briefly with Trevor Armstrong, presently the Sales Manager at the dealership. I reminded him that we had met 10 years ago at Scarborough Lexus when I was buying my previous RX330. Small world! The pick-up was scheduled for the following week, and we met Josie Allen. Her job was to spend time familiarizing us with the car. Unfortunately her time with us was cut short because of time again spent with Anthony finalizing paperwork. This session is an absolute necessity, without which the various bells, whistles, lights, and ding-dongs would have remained a mystery for much longer. Josie has a great sense of humour, and made learning about the car a pleasant experience. She invited us to schedule repeat sessions with her to learn more about the car. I am sure we will need a refresher session with her to learn how to deal with Silicone Sally from the Navigation cubbyhole We are very pleased with our car. We knew we would be. What is more important is that we are very pleased with the way we were treated by the dealership. We left feeling good about the entire experience, and would highly recommend Lexus On The Park, and Tom, Anthony, Josie, and Trevor. We hope and trust that our future reviews of their service department will be equally positive. Kevin & Jeannette Balgopal More

Purchased IS 250 AWD in February - Extremely Satisfied This is our second time purchasing a vehicle from Lexus On The Park. This time we just purchased the new IS 250 AWD 2015 model. We were completely sat This is our second time purchasing a vehicle from Lexus On The Park. This time we just purchased the new IS 250 AWD 2015 model. We were completely satisfied with the whole experience from start to finish. Our sales representative Mark Easton was extremely patient and helpful in selecting the right vehicle for us. With the assistance of Alistair Baxter we were able to secure the vehicle that we wanted with the options that we wanted! Anthony Trasmundi was great in finalizing the purchase and completing all the paperwork, and Josie Allen was excellent in explaining all the features and options of this new car offers. We were totally satisfied with the buying experience! and the New Car, its a Lexus!!! We're looking forward to our next car purchase from Lexus On The Park! Pavlo and Val More

RX350 F-Sport Purchase Just bought a new RX350 F-Sport last week. Extremely satisfied with the new car and enjoyed the experience. John Lee, John De Sousa and Anthony Trasmu Just bought a new RX350 F-Sport last week. Extremely satisfied with the new car and enjoyed the experience. John Lee, John De Sousa and Anthony Trasmundi were extremely helpful and meticulous. I would recommend this dealership to anyone who wants to purchase a Lexus. More

LEXUS ES350 PURCHASED We bought our 2015 ES350 at LEXUS ON THE PARK for a good deal. The service was exceptional. David was our salesman. He answered our questions with pat We bought our 2015 ES350 at LEXUS ON THE PARK for a good deal. The service was exceptional. David was our salesman. He answered our questions with patience and explained in detail Special thanks to the sales manager who solved the problem quickly with satisfaction. Everyone that we came into contact with in the dealership provided excellent service. More

Replacement of glove box locking mechanism. The service department replaced the locking/closing mechanism on my glove box in a timely and very satisfactory fashion. I was very happy with my dea The service department replaced the locking/closing mechanism on my glove box in a timely and very satisfactory fashion. I was very happy with my dealings with the service manager, Abid Shivji. More

Leasing my new Lexus ES350 WOW, what an incredible experience. From arranging financing, lease trade in, delivery of new lease vehicle all within less than 48 hours. What a trem WOW, what an incredible experience. From arranging financing, lease trade in, delivery of new lease vehicle all within less than 48 hours. What a tremendous experience, I was treated exceptionally well through the whole process. Can't beat this dealerships team from Alister Baxter, to Tom Homewood to Lazar Lazarovski to Josie Allen, I was completely satisfied and treated very professionally. I ould recommend this dealership to my friends and family. More

First maintenance service better than expected I brought my 2014 IS250 in for it's first service on Feb 24th. I've had it since October & absolutely love it. I live in Brampton but brought my car a I brought my 2014 IS250 in for it's first service on Feb 24th. I've had it since October & absolutely love it. I live in Brampton but brought my car all the way to Scarborough for service because of the way this phenomenal & professional team conducts itself. The service took roughly 2.5 hours & I was also set up with an ES350 as a loaner vehicle. Really appreciative of the way Lexus on the park treats it's clients. Thanks Arthur Marcelino More

Excellent customer service provided by Yin Chan Feb 26, 2015. Called a few time from Montreal and was no too thrilled with the first agent. The dealership had some interesting inventory so another Feb 26, 2015. Called a few time from Montreal and was no too thrilled with the first agent. The dealership had some interesting inventory so another follow up and Vince was helpful. Since Vince was away I was directed to Mr Yin Chan and with youthful exuberance and a dedication to his craft he provided me with excellent advise on the cars that I was looking at. His selling skills are amazing, his attention to detail and willingness to help facilitate a sale for his company struck me as great positives. I will make the trip to Lexus on the Park in Toronto to view and hopefully buy a vehicle that we reviewed and thanks to Yin Chan and Vince. More

Excellent customer service We received excellent customer care even after sale from Benjamin momayez , he is the best .i will recommend him to all my friends. Sheida Samimi We received excellent customer care even after sale from Benjamin momayez , he is the best .i will recommend him to all my friends. Sheida Samimi More

Transparent Service Manager In my experience transparency is not something you experience when dealing with automotive service departments. My interaction with Abid Shivji was s In my experience transparency is not something you experience when dealing with automotive service departments. My interaction with Abid Shivji was so impressive that I was inclined to write a review. Abid took a refreshing approach by being both candid and honest with his recommendations allowing me to make informed decisions on my vehicle. I highly reccomend working with Abid and his team as you will find something that is very rare in the marketplace - an honest mechanic. More