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Lexus On The Park
Toronto, ON
1,357 Reviews
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1,357 Reviews of Lexus On The Park
December 19, 2014
Excellent customer service Visited Lexus on the park few times this year, its been a great experiance, Stephen De Silva makes sure that he fulfill our sales needs and aslo guide Visited Lexus on the park few times this year, its been a great experiance, Stephen De Silva makes sure that he fulfill our sales needs and aslo guides us in the right choice. Kevin has done an excellent job handling our service. Even though my appointment was not found on system, he quickly accomodated and also arranged for rental. Very efficient and professional. Excellent team work and outstanding customer service. More
by Sujatha
Employees Worked With
Stephen De Silva, Kevin Fam
Helpful December 18, 2014
Great experience Benjamin job well done. Thank you very much for your help making everything easy and enjoyable. My wife and I love the new Lexus. Thank you for helpin Benjamin job well done. Thank you very much for your help making everything easy and enjoyable. My wife and I love the new Lexus. Thank you for helping us to chose the right car for the right price. More
by Carillion1
Employees Worked With
Benjamin Momayez
December 16, 2014
Excellent Customer Care! I highly recommend Benjamin of Lexus On The Park as the best salesman to talk to when buying a car from this dealership. Not only he's professional an I highly recommend Benjamin of Lexus On The Park as the best salesman to talk to when buying a car from this dealership. Not only he's professional and knowledgeable about Lexus cars but he exceeded my expectation in all aspects of customer care. He is very helpful, honest and makes you feel comfortable in choosing the right car from start till negotiating the right price for you. You can trust on him. I salute you Benjamin. Fernando of Mississauga More
by cheersnchill
Employees Worked With
Benjamin Momayez
December 15, 2014
Taking delivery of our new Lexus We took delivery of our Lexus hybrid today. Special thanks to Thomas who kept us informed of the progress of our car from the time we ordered it. Our We took delivery of our Lexus hybrid today. Special thanks to Thomas who kept us informed of the progress of our car from the time we ordered it. Our gratitude to Josie who explained and demonstrated the car's features to us. It's a great car! More
by eleanor.irwin1
Employees Worked With
Thomas Homewood, Josie Allen, Kathryn McKenzie, Anthony Trasmundi
December 14, 2014
100% sales and service!!! Lexus on the Park=the very best sales and service anywhere! Our thanks to Mark Easton and Stephen de Castro for making our Lexus life such a pleasure Lexus on the Park=the very best sales and service anywhere! Our thanks to Mark Easton and Stephen de Castro for making our Lexus life such a pleasure! Cheers to Alistair for a great team! M and D More
by mridout
Employees Worked With
Mark Easton, Stephen De Castro, Josie Allen, Anthony Trasmundi
December 11, 2014
Very conflicted with regards to my service experience As the title suggests I'm not sure I would recommend or use the service department at Lexus on the Park in the future. I purchased my Lexus GS350 ( As the title suggests I'm not sure I would recommend or use the service department at Lexus on the Park in the future. I purchased my Lexus GS350 (used) at this dealer earlier this year. As part of the deal I asked Lexus to perform the more extensive 100,000 km engine maintenance as the vehicle had 90,000 km at the time and I was aware that this was a necessary and costly maintenance milestone for the vehicle. When I booked the car for an oil change and to switch to winter tires the service department tried to sell this costly service to me again. I raised an objection and the customer service rep acknowledged that it had already been performed. Honest mistake? Maybe. When I arrived at the dealer and checked the car in, the service rep that checked me in tried to tack on new brake fluid and something else while I was there. I, again, had to explain that the vehicle was new to me, purchased earlier this year (here), had gone through the gauntlet of service checks of a certified pre-owned vehicle and that the extensive 100,000 km maintenance had been performed at that time. This service rep never even took his eyes from his computer screen to acknowledge that an unnecesary service was being recommended. Honest mistake? Seems more like a trend. Fortunately for me, I am willing to advocate for myself. Some customers may not. This is my first Lexus. Lexus has a reputation for excellent service. This surprised and disappointed me. I am likely going to shift my business to a different dealer in the spring. More
by derbymt
Employees Worked With
Do not recall. Date of service 09 Dec
December 11, 2014
Very Poor service very bad service, gave me a pretty ridiculous deal and very arrogant. The car also turned out to be a defect one. I am so upset about my experience b very bad service, gave me a pretty ridiculous deal and very arrogant. The car also turned out to be a defect one. I am so upset about my experience buying at here. More
by peterxys
Employees Worked With
Eric Kuo
December 08, 2014
Overall an extremely pleasant experience. Our sales rep David was just wonderful. He was knowledgeable, very friendly and helpful. Made the whole experience very pleasant. The introduction to Our sales rep David was just wonderful. He was knowledgeable, very friendly and helpful. Made the whole experience very pleasant. The introduction to the car once it was ready was very beneficial and very easy to follow. Over all the whole experience was great. Thanks More
by petersru
Employees Worked With
Josie Allen, David Lee
December 08, 2014
service at Lexus on the Park I am a customer for many years. Every visit has been pleasant. Appreciate the courtesy and professionalism of the service staff at all levels. Dilige I am a customer for many years. Every visit has been pleasant. Appreciate the courtesy and professionalism of the service staff at all levels. Diligent follow up on any questions or doubts makes it easier on me to make appropriate decisions in terms of maintenance schedules. More
by Venu Thampi
Employees Worked With
Abid Shivji, Stephen De Castro, Marlon Marquez
December 04, 2014
Josie Allen is the Best!! Josie Allen has provided outstanding service on several issues with my vehicle - every time i changed BlackBerry. Each time she has found a solution Josie Allen has provided outstanding service on several issues with my vehicle - every time i changed BlackBerry. Each time she has found a solution and helped me develop strategies to troubleshoot myself. She is always pumped about Lexus, Kaizen, new solutions and most recently her terrific off-site experience. She also showed me the gorgeous new RC model!! More
by Marion Plunkett
Employees Worked With
Josie Allen
