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Lexus On The Park
Toronto, ON
1,361 Reviews
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1,361 Reviews of Lexus On The Park
December 11, 2014
Very conflicted with regards to my service experience As the title suggests I'm not sure I would recommend or use the service department at Lexus on the Park in the future. I purchased my Lexus GS350 ( As the title suggests I'm not sure I would recommend or use the service department at Lexus on the Park in the future. I purchased my Lexus GS350 (used) at this dealer earlier this year. As part of the deal I asked Lexus to perform the more extensive 100,000 km engine maintenance as the vehicle had 90,000 km at the time and I was aware that this was a necessary and costly maintenance milestone for the vehicle. When I booked the car for an oil change and to switch to winter tires the service department tried to sell this costly service to me again. I raised an objection and the customer service rep acknowledged that it had already been performed. Honest mistake? Maybe. When I arrived at the dealer and checked the car in, the service rep that checked me in tried to tack on new brake fluid and something else while I was there. I, again, had to explain that the vehicle was new to me, purchased earlier this year (here), had gone through the gauntlet of service checks of a certified pre-owned vehicle and that the extensive 100,000 km maintenance had been performed at that time. This service rep never even took his eyes from his computer screen to acknowledge that an unnecesary service was being recommended. Honest mistake? Seems more like a trend. Fortunately for me, I am willing to advocate for myself. Some customers may not. This is my first Lexus. Lexus has a reputation for excellent service. This surprised and disappointed me. I am likely going to shift my business to a different dealer in the spring. More
by derbymt
Employees Worked With
Do not recall. Date of service 09 Dec
December 08, 2014
Overall an extremely pleasant experience. Our sales rep David was just wonderful. He was knowledgeable, very friendly and helpful. Made the whole experience very pleasant. The introduction to Our sales rep David was just wonderful. He was knowledgeable, very friendly and helpful. Made the whole experience very pleasant. The introduction to the car once it was ready was very beneficial and very easy to follow. Over all the whole experience was great. Thanks More
by petersru
Employees Worked With
Josie Allen, David Lee
December 08, 2014
service at Lexus on the Park I am a customer for many years. Every visit has been pleasant. Appreciate the courtesy and professionalism of the service staff at all levels. Dilige I am a customer for many years. Every visit has been pleasant. Appreciate the courtesy and professionalism of the service staff at all levels. Diligent follow up on any questions or doubts makes it easier on me to make appropriate decisions in terms of maintenance schedules. More
by Venu Thampi
Employees Worked With
Abid Shivji, Stephen De Castro, Marlon Marquez
December 04, 2014
below expected service The roof of the car was not cleaned on the wash. Resolution of Some of the reported issues were not explained to me at the time of delivery. The roof of the car was not cleaned on the wash. Resolution of Some of the reported issues were not explained to me at the time of delivery. More
by honestrosy12
Employees Worked With
dont remember
December 04, 2014
Josie Allen is the Best!! Josie Allen has provided outstanding service on several issues with my vehicle - every time i changed BlackBerry. Each time she has found a solution Josie Allen has provided outstanding service on several issues with my vehicle - every time i changed BlackBerry. Each time she has found a solution and helped me develop strategies to troubleshoot myself. She is always pumped about Lexus, Kaizen, new solutions and most recently her terrific off-site experience. She also showed me the gorgeous new RC model!! More
by Marion Plunkett
Employees Worked With
Josie Allen
December 04, 2014
Excellent Experience I bought pre owned Lexus from this dealership. Stephen gave me all the details of the vehicle I liked. Before the vehicle was given to me it was fully I bought pre owned Lexus from this dealership. Stephen gave me all the details of the vehicle I liked. Before the vehicle was given to me it was fully checked. I'm enjoying the ride. Thanks to Stephen for all his help. More
by sandeep gyanik
Employees Worked With
Stephen De Silva
December 04, 2014
Excellent Service! Benjamin provided exceptional sales during my shopping experience. He provided very informative details on model differences while I was choosing my t Benjamin provided exceptional sales during my shopping experience. He provided very informative details on model differences while I was choosing my third Lexus, thank you for the help Benjamin! More
by GV2014
Employees Worked With
Benjamin Momayez
December 03, 2014
Great Deal!! I just bought my 3rd Lexus RX350 from Mark Easton and as always it was a fabulous experience. Mark called me a few months before my lease was to expir I just bought my 3rd Lexus RX350 from Mark Easton and as always it was a fabulous experience. Mark called me a few months before my lease was to expire and told me that Lexus had a promotion that would be beneficial to me if I were to come see him. He was right!! In the end I drove off with a new 2015 model with more features than my old model (Touring Package) while paying $120/month less. I told my wife that means one nice bottle of wine every month, on Mark!! In addition to this great deal Mark got me a refund on my last lease payment because the timing of a trip didn't allow me to pick up the new car before the payment was processed. Great job Mark!! Thank you... More
by jluepann
Employees Worked With
Mark Easton
December 01, 2014
So easy Greg's level of service was so great that it didn't even seem like anything happened... I dropped my vehicle off on Sunday night, used the key dro Greg's level of service was so great that it didn't even seem like anything happened... I dropped my vehicle off on Sunday night, used the key drop box (which also was stocked with envelopes and a pen that worked!) Next thing I know, I'm meeting the courtesy pick up driver and driving my vehicle home. So smooth and seamless that it really feels like nothing happened. But I know that for that level of "nothingness", a whole team of people worked together like a well oiled machine. Good job! More
by wleew
Employees Worked With
Greg Mugford, Andrew Thomas
November 28, 2014
Best Experience I have ever had buying a used car I went to Lexus On The Park looking for an IS 250. I met Benjamin there and he was very friendly and helpful regarding the car I was interested in. Be I went to Lexus On The Park looking for an IS 250. I met Benjamin there and he was very friendly and helpful regarding the car I was interested in. Benjamin went above and beyond his responsibility as a sale person to make the deal and get the car ready for me. I got my IS 250 yesterday from Lexus On The Park and I would definitely recommend this dealership and Benjamin Momayez for any new or used Lexus vehicles. More
by horn1369
Employees Worked With
Benjamin Momayez
