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Lexus Of Edmonton
Edmonton, AB
303 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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303 Reviews of Lexus Of Edmonton
October 17, 2018
The service was excellent, All aspects of my service visit were covered as per my previous service visits over the last 7 years. The service was done exactly as I requested, an All aspects of my service visit were covered as per my previous service visits over the last 7 years. The service was done exactly as I requested, and in the time period that I was advised of when I made the appointment. The loaner vehicle was like new and clean. The service personnel even cleaned my winter wheels exactly as I requested. The complete service experience was exactly as I have come to expect from Lexus of Edmonton. More
by Lexus2011129
Employees Worked With
Amy, Lee Moore
October 17, 2018
Lexus of Edmonton Falsified Vehicle Inspection Report and So Upon numerous attempts to settle outside of court, I am forced to commence legal action against Herblens Motors Inc. dba Lexus of Edmonton. Back in Upon numerous attempts to settle outside of court, I am forced to commence legal action against Herblens Motors Inc. dba Lexus of Edmonton. Back in October of 2017, I was searching for a vehicle for my wife and had found exactly what she was looking for at Herblens Motors Inc. dba Lexus of Edmonton's dealership. They were located in Edmonton, but due to their positive reviews online, I felt comfortable purchasing the vehicle as the salesperson was very helpful and answered all of my questions. I was to receive a completely stock vehicle, with manual, two sets of keys, one set of BMW wheels with summer tires having “plenty” of tread remaining, and an aftermarket set of wheels with winter tires mounted on them. On November 6, 2017 I sent Herblens Motors Inc. dba Lexus of Edmonton a wire transfer in full for the purchase of a 2014 BMW M235i. On November 11, 2017, I received the delivery of the vehicle in Calgary and immediately noticed issues. There was a tire pressure monitor light on the dash, two summer tires were completely bald with the wear wire exposed and 6 of the wheels were badly curb rashed, (3 summer and 3 winter wheels). This was never mentioned to be prior to completing the sale. I immediately contact the salesperson regarding the issues and made an appointment at Calgary BMW to have the vehicle inspected. To my absolute astonishment, on November 20, 2017, Calgary BMW informed me that due to extensive aftermarket modifications to the vehicle, they would not be able to service it, and had in fact voided the warranty on the spot! Aside from that, they mentioned that the brakes needed to be replaced, which also came as a surprise as on the inspection report from Herblens Motors Inc. dba Lexus of Edmonton, the brakes were at 8mm. I again contacted Kyle Richards at Herblens Motors Inc. dba Lexus of Edmonton to make them aware of the situation, but my wife was in love with the car, so I was keen to work things through. On November 27, 2017 I took the vehicle to a 3rd party mechanic to diagnose the service light and it was found that the wheels did not even have Tire Pressure Monitor Sensors installed, and needed hub centric rings, as the current set up was simply unsafe. Lexus of Edmonton reimbursed me for the necessary repairs, and my wife was happy, even though they sold me a vehicle that was “safety inspected” and “reconditioned”, it was obvious that they falsified the inspection report and the vehicle did not even get inspected. Very disappointing! Fast forward to October 2018 where we want to go to Calgary BMW to trade the same 2014 BMW M235i for an suv, and even though I thought that I had experienced all surprises with this vehicle, the dealership told me that due to the aftermarket radiator supports and bumpers, the vehicle is not road worthy and they would not be able to take it on trade. I was astonished! Again, I contacted Kyle Richard, the operations manager of Lexus of Edmonton and he refused to take any responsibility in the fact that they sold me a vehicle, on which only 4,000km was driven in the past 11 months, and I am simply unable to sell it! Coles notes, Herblens Motors Inc dba Lexus of Edmonton sold me a lemon. Their inspection report stated that the vehicle was completely stock and was reconditioned and had one year of BMW factory warranty remaining. In fact, the vehicle that Lexus of Edmonton had sold me was not reconditioned, had any warranty and was not even road worthy due to the aftermarket modifications. After 3rd party inspections, the vehicle needed the below repairs… 1. Hubcentric rings on all 4 sides 2. TPMS on all 4 wheels 3. New brakes all around 4. 2 new rear tires The following aftermarket modifications that were not disclosed to me also voided the BMW factory warranty, and make the vehicle not roadworthy. 1. Aftermarket exhaust 2. Aftermarket intake 3. Aftermarket ECU Tune 4. Aftermarket radiator support 5. Aftermarket bumpers Receipts and reports can be provided to the media or those interested. DO NOT TRUST ANYONE AT LEXUS OF EDMONTON AND TAKE YOUR BUSINESS TO ANY OTHER DEALERSHIP. More
by lexusofedmontonscammedme
Employees Worked With
Kyle Richard
October 14, 2018
10 year old Lexus Bought my Lexus from this dealership over 10 years ago. They still provide top notch professional service. I just might keep this Lexus for another 10 Bought my Lexus from this dealership over 10 years ago. They still provide top notch professional service. I just might keep this Lexus for another 10 years. More
by OldOwner
Employees Worked With
Sandy Raubenheimer, Lee Moore, Gary
October 10, 2018
Service for the past three years Since I bought my new car at Lexus of Edmonton, they have given me great service and have gone out of their way to assist me in every way. I would hi Since I bought my new car at Lexus of Edmonton, they have given me great service and have gone out of their way to assist me in every way. I would highly recommend their sales and after sales service. Next summer, my wife will be looking at purchasing a new SUV. We will be shopping at Lexus of Edmonton! More
by Victoria
Employees Worked With
Matt Miller
October 06, 2018
Exceptional!! Went to have my snow tires put on and while my SUV was being serviced, my husband and I were treated to a free breakfast next door. Always treated li Went to have my snow tires put on and while my SUV was being serviced, my husband and I were treated to a free breakfast next door. Always treated like royalty. Like family. Cannot say enough about Lexus of Edmonton. Will never buy from any other dealer. More
by Lynn Dika
Employees Worked With
Ethan Jackson
October 02, 2018
Snow Tire Rotation Went to Lexus of Edmonton the other day to have my snow tires put on and as always the service and personnel there are impeccable. Went to Lexus of Edmonton the other day to have my snow tires put on and as always the service and personnel there are impeccable. More
by Lexus Customer
Employees Worked With
Matt Miller, Evan Schindel
September 30, 2018
First...but not the last Bought my first Lexus here a few weeks ago. Excellent service from the time I walked in the door until I walked out a few days later with keys in han Bought my first Lexus here a few weeks ago. Excellent service from the time I walked in the door until I walked out a few days later with keys in hand. Dealt with Jon for sales, great guy. Super accommodating, helped close the deal on his day off. Gill was great on the finance side as well. Love my new NX..won’t be the last! More
by Child’s first car
Employees Worked With
Jon
September 23, 2018
Professional Service!! We brought my 2018 Lexus350, knowing that, from past experience, we would be treated to a first-class visit with coffee and treats and a speedy oil ch We brought my 2018 Lexus350, knowing that, from past experience, we would be treated to a first-class visit with coffee and treats and a speedy oil change. Thanks for everything. We heard rumors that there was another lounge on the premises, a VIP lounge upstairs. And here we thought we were the VIP's, having already received exceptional service. We aren't sure what more could have been offered. Thanks again. John & Terry More
by terryjohn
Employees Worked With
We always enjoy connecting with Dean Hrehirchuk, my student from Mundare School
September 22, 2018
My third Lexus purchase I recently purchased my third used Lexus RX350 from Lexus of Edmonton. I dealt with Dave White and highly recommend him to anyone looking to purchase I recently purchased my third used Lexus RX350 from Lexus of Edmonton. I dealt with Dave White and highly recommend him to anyone looking to purchase a Lexus. I had some very specific requirements and Dave exceeded my expectations in his efforts to find me the right vehicle. Dave and the management team made the buying experience very enjoyable. I will definitely be back to see Dave when I’m ready to purchase my next Lexus. Thanks Dave for all your great help! More
by Carpurchase
Employees Worked With
Dave White
August 22, 2018
Best Service Staff I have been blown away over and over by how friendly, professional and proficant the service staff at Lexus of Edmonton is. Thank you Lexus Service s I have been blown away over and over by how friendly, professional and proficant the service staff at Lexus of Edmonton is. Thank you Lexus Service staff for making servicing my vehicle pain free and a joyful experience. I always feel pampered. More
by Suzanne
Employees Worked With
Dallas
