Lexus Of Edmonton

If you take your car to Lexus of Edmonton make sure you that you have battery operated cameras hidden in your car. They might try to charge you for fraudulent repairs after sabotaging your vehicle. We took that you have battery operated cameras hidden in your car. They might try to charge you for fraudulent repairs after sabotaging your vehicle. We took our 2016 Lexus IS300 for a simple tire swap then while it was there, we were offered to fix the rapidly flashing signal lights and horn pitch that were working totally fine before the vehicle was taken in. What's even worse is that we have evidence recorded on dashcam and ring cameras of them working. Later that day we noted that the valet that brought the car to our home didn't mention any problems with the signal lights. My wife discovered the true problem when driving to work the following morning, as the signal lights were not working. Luckily there was nothing wrong with the horn though. I went to check her car parked at her place of work and found that the tech has stolen the 15 Amp fuse. I called customer service to complain only to have Kerri Miller refer me to the Service manager Robert Watson. He offered a fuse but, said "it was like that when it got here." I refused the free fuse as it would be 1hr 45 min round trip drive to pick it up. I went to Napa auto parts and bought it myself, then returned to my wife's car and installed it. The signal lights worked just like they did before we took the car to Lexus of Edmonton for service. I then continued a back and forth conversation with Robert Watson. He crafted a pretty good story, now in contradiction with the orignal story. The tech in this version of events noticed the missing fuse while connecting her obd reader, but chose not to share her findings. He then came up with another yarn where the dash camera installer pulled the signal light fuse 6 months ago but we somehow did not notice. The funniest issue with this story is we brought the car to his service department 2 times after the dash cam install. He then, after facing my pushback against his narrative, he, like a petulant child, implied we were lying about the missing fuse, I lost it on him and cussed him out. He is the stereotypical scummy car dealership service manager, if you have to dispute his claims make sure to record phone calls or force him to communicate over email so he can't weasel out of responsibility. He chose to throw away a 9 year customer relationship because he was too much of a coward to accept responsibilty for our fuse that went missing under his leadership. Throughout this whole ordeal, no one from the service department thought to apologize for what happened. They all acted defensive and were looking for any opportunity to discredit my issues and concerns. I'm sure Robert will reply here asking for the dashcam and ring video, he will only get to see it from a 3rd party now because of his actions. More

Kudos to Ian Fernandez for his professionalism, excellent customer service, patience and knowledge in helping us with our first purchase of Lexus RX 350h. I highly recommend him. Thank you! customer service, patience and knowledge in helping us with our first purchase of Lexus RX 350h. I highly recommend him. Thank you! More

Have a rx350 had enough of the outrageous priced service. First of all the first thing that is noted for a service is drivers floor mat is secure. Like people need to pay someone to check this. They make First of all the first thing that is noted for a service is drivers floor mat is secure. Like people need to pay someone to check this. They make it sound like they are doing tons for your service but really not (checking horn etc.) and people would be happier paying less. They try to justify all the perks with the service nails done lunch when the reality is people would rather take their car in save money and leave. We aren't naive enough to know we arent paying for it. There should be normal peoples rates and fancy people rates cause I love the car but could careless about the wow service just want a service. Stressful dealership that you should only go to if you don't care about money. They will tell you experience talks well that also exists at other dealerships as well. Had to replace rear diff fluid 199 lexus 151 Toyota dealership then transfer case fluid lexus 199 Toyota 155 $93 MORE for same thing and they REFUSE TO PRICE MATCH. What a joke of a place. More

Really good sales team and service, specially Ian Fernandez who help us. Recommend to family and friends Fernandez who help us. Recommend to family and friends More

We just picked up our second Lexus vehicle from Ian Fernandez at Lexus. Highly recommend buying a vehicle from Ian as the entire process went so smoothly. We love our 300h UX in the nori green colour. Fernandez at Lexus. Highly recommend buying a vehicle from Ian as the entire process went so smoothly. We love our 300h UX in the nori green colour. Thanks so much Ian, Cory, and Jonas. More

Ian Fernandez did an excellent job. Very professional and knowledgeable. Kuddos to him for the deal when my sister purchased Ux300H. Very professional and knowledgeable. Kuddos to him for the deal when my sister purchased Ux300H. More

Staff are very friendly, greet you with a smile and will make you a freshly brewed coffee make you a freshly brewed coffee More

The service at Lexus of Edmonton is exceptional! From the moment they open the door for you to picking up the vehicle, the experience is top-notch. Kudos to lan fernandez, who provided a welcoming a From the moment they open the door for you to picking up the vehicle, the experience is top-notch. Kudos to lan fernandez, who provided a welcoming atmosphere and thoroughly addressed all our queries. His honest opinion and lack of pressure to make a purchase were greatly appreciated. Additionally, Andrew in finance ensured we felt under no obligation, allowing us ample time to make informed decisions. As first-time Lexus buyers, the personalized service truly delighted us. Among all the dealerships we visited, Lexus of Edmonton's service stands out as truly exceptional! More

Got our second Lexus (Rx350Fsport2) from Lexus of Edmonton. We had an amazing time with this dealership with the help of IAN FERNANDEZ. We will definitely recommend Lexus of Edmonton for its exquisit Edmonton. We had an amazing time with this dealership with the help of IAN FERNANDEZ. We will definitely recommend Lexus of Edmonton for its exquisite customer service. More

I had an amazing time at this dealership. Loved the transparency and efficiency of the entire process. The environment was warm, respectful, and friendly. Everything was handled with professi Loved the transparency and efficiency of the entire process. The environment was warm, respectful, and friendly. Everything was handled with professionalism and clarity. Kudos to Ian Fernandez and Andrew Barber for making the purchase of a car enjoyable 😊... Highly recommend! More