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Leduc Hyundai

Leduc, AB

2.2
191 Reviews

7014 Sparrow Dr

Leduc, AB

T9E 7G1

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191 Reviews of Leduc Hyundai

February 14, 2014

Employees display above average rating in customer service and easy too deal with. They are seems to be very friendly, were able to help me with my needs and meet my expectations. More

by Mike1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 14, 2014 -

Leduc Hyundai responded

Thank you for your review! It's through our customer's reviews that we are able to understand where we need to improve. You say we met your expectations but our scoring based on your review doesn't reflect they were met in all areas. We appreciate your honesty and thank you for participating on our DealerRater page!

February 13, 2014

Buying a new vehicle from leduc Hyundai was a great experience. The dealership is full of friendly employees, I felt welcome and not pressured in anyway. Kevin lovig was great with helping me find the More

by Ashleye8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Mousseau, Kevin Lovig
Feb 13, 2014 -

Leduc Hyundai responded

Thank you for your fantastic review! Our ownership, management and staff make every effort to treat each customer as an individual and assist you in finding the perfect ride. We are clearly making a difference in the industry and It shows in our satisfied customer reviews. Look forward to seeing you again!

February 06, 2014

I came to Leduc Hyundai to trade in my avenger that I was not happy with. I have been wanting a Veloster for some time now since I saw them and I not only got a Veloster, but a Veloster turbo. This dealers More

by jkirkby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Ward
Feb 06, 2014 -

Leduc Hyundai responded

Thank you so much for providing such a positive review! Congratulations on your new Veloster Turbo! I'm sure you will have many compliments on this particular Veloster! We're so glad you enjoyed your dealings with the staff involved in your purchase! Looking forward to seeing you back for your regular maintenance.

February 05, 2014

Outstanding service. No "pushy" sales people. Well informed. They are a full disclosure dealership which is very important to us. We were given a price and no "surprises" of "Doc fees or Lot Pak" More

by travellerjt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ball, Dennis Ward
Feb 06, 2014 -

Leduc Hyundai responded

Thank you for taking the time to share your experience at Leduc Hyundai! We value your input and are extremely happy you felt comfortable with all the staff you dealt with!

February 03, 2014

I found the entire buying process to be seamless. From the initial response back to me right up to delivery. Lornel listened intently to what I was looking for and was a pleasure to deal with. I look fo More

by 1silver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lornel Mitchell
Feb 03, 2014 -

Leduc Hyundai responded

Thank you for your review! Ensuring our customers needs are met and aren't feeling pressured is our staff's responsibility. Hearing they are doing that is what sets us apart! We look forward to looking after you in the future!

February 01, 2014

Lornell was great to work with. Met Owners who were pleasant and inviting. Finance person could use a little finesse. Otherwise our experience was very positive. More

by bsayrshire
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lornel Mitchell
Feb 03, 2014 -

Leduc Hyundai responded

Thank you so much for taking the time to review our dealership and the employees you dealt with. Hearing how well our staff is presenting themselves and knowing you are happy with your purchasing experience means we are on the right track! Congrats on the new car!

January 27, 2014

It's hard to describe the feeling one gets wen purchasing something as big as a new vehicle. It can be an exciting and super stressful experience. Katie and the team at Leduc Hyundai do things a l More

by GTMill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Neddow
Feb 03, 2014 -

Leduc Hyundai responded

We are so happy you felt at ease with your sales consultant and our finance department. We are different and we thank you for recognizing the way we operate. Congratulations on your purchase!

January 17, 2014

We phoned this dealership with great apprehension after dealing with two awful Edmonton "go Hyundai" dealerships. We desperately wanted to find decent service somewhere and buy the darn vehicle we wanted, More

by hyundailady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ball, Scott Wilson
Jan 30, 2014 -

Leduc Hyundai responded

Thanks for such a great review! Your input and referrals mean we are doing something right! We strive to be different then other dealers, we promise! We look forward to working with you in the future!

January 16, 2014

MAN is this the place to buy a new car! I was treated very warmly at the door by a sales lady named Sarah I asked to see the new Santa Fe and she started to ask me a lot of questions that made feel like More

by thechinaguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Wilson, Sarah
Jan 30, 2014 -

Leduc Hyundai responded

Thank you so very much for your review! Satisfied customers are clearly what we are striving for and with your review, we are that much closer to reaching our goals! Please feel free to review the employees you dealt with as we are now a Certified Dealer on DealerRater.com! Once again, thank you and we hope to see you again!

January 09, 2014

Went in for an oil change ended up with a 650.00 bill after they broke the oil plug. Went ahead and did work on it that I didnt approve. Denied having anything fault in the situation. Told me to go back More

by beee1213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Jan 30, 2014 -

Leduc Hyundai responded

We are currently investigating this complaint and have attempted to reach the user.

Feb 03, 2014 -

Leduc Hyundai responded

As a result of this reviewer providing her phone number, we were able to confirm the work order & complete our investigation pertaining to this review. However we were not able to get a return phone call from the reviewer. To clarify the situation, our Service Manager and Ownership pulled the work order with regards to the concerns referred to in your review. The reviewer came into our dealership to take advantage of our advertised $29.95 oil change. The vehicle's oil pan plug came to us over-tightened from the previous oil change establishment the customer utilized. Our technician made notes on the work order explaining how tight the oil plug was. The drain plug failed & broke off flush when trying to remove it. The tech then needed to drill out the remaining plug stub. While seating extractor retaining nut, the remaining oil pan drain plug fell into the oil pan. A new oil pan was required in order to get the vehicle on the road again. We contacted the previous establishment used for last oil change and they told us what markings they put on their air filters and verified it was from their company. They also agreed to participate in the repair. Our Service Manager contacted the customer's father to explain in detail what had transpired and what was required to repair the issue as a result of the overtightened plug. He understood & authorized the work to be completed. Once this work was done however; the other establishment pulled out and did not wish to cover any costs of the repair. We once again contacted the father with the cost of the repair which was $780. Our Service Manager agreed to reduce the invoice to $390 which pleased the father and was paid by the customer. To the best of our knowledge the father was satisfied with the reduction in the cost of the repair. We did the best we could to rectify a situation which was as a result of another company's oil change done prior to the vehicle coming to our dealership. We have made several attempts to discuss the review with this reviewer in order to reaffirm the end result and the actual amount the reviewer ended up paying in order to correct this review to no avail.

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