Leavens Mazda

Purchase of a new Mazda3 Jamie's honest and open approach to car sales was a refreshing change from the other dealerships we visited where the "old school" mentality of hidden Jamie's honest and open approach to car sales was a refreshing change from the other dealerships we visited where the "old school" mentality of hidden fees and pressure sales were more prevalent. Car shopping is definitely not our favourite way to spend our spare time, but visiting the folks at London City Mazda was never a chore. I'd recommend this dealership and the cars they sell to anyone who is interested in a new or used vehicle. More

Purchased new Mazda3 From the moment we walked into the dealership we felt comfortable. We were not pressured in any way. My husband has a hearing impairment and they ac From the moment we walked into the dealership we felt comfortable. We were not pressured in any way. My husband has a hearing impairment and they accommodated him and made him feel very comfortable. Jamie was excellent with all his help. More

Purchase of my new Mazda3 My cousin referred me to London City Mazda, and I am very happy she did. Dan sat with me for about 15 minutes to get a idea for what I was looking for My cousin referred me to London City Mazda, and I am very happy she did. Dan sat with me for about 15 minutes to get a idea for what I was looking for, and then teamed me up with Billy. Billy was fantastic!!! he showed me a few different vehicles, went for a test drive, and set me up with a new Mazda to take home for the night to ensure it fitted my families needs, there was absolutely no pressure to buy at all which was great. After my wife drove the vehicle and we had a chance to go over everything we decided to pursue the purchase the car. The entire experience was a positive one, and I would recommend to anyone looking to purchase a new mazda to visit this great team, All associates made it a very simple process in a environment with no pressure and no upselling. check them out!! Jason Johnston More

They saved my car! My Mazda CX 7 was bought from Team Chrysler Mississauga. The moment I took the delivery from them, I heard the great ticking noise from the engine are My Mazda CX 7 was bought from Team Chrysler Mississauga. The moment I took the delivery from them, I heard the great ticking noise from the engine area. They checked it again and again and told it is normal for the turbo engine. "Oh! its the turbo". Never had a turbo car before. Drove to London. Checked Mazda forum several times. All CX7 owners have the same issue. Then I went to the Probart Mazda, London. 105$ for diagnostics, gave estimation to change the VVTi for 2800$. My car was only 7 days with me that time. and it was september 2013. In between I went to many places. All gave me different opinions. Suddenly I saw that there is a new Mazda dealer here in London. The London City Mazda. I went to them last week. Diagnostic 52$, just half! need to do VVTi, estimate is 1700$. Few other issues need another 177$. Kim Lesmeister was my Service Advisor. I told her that it is a common problem for CX7 which I came to know from Mazda forum, and if she likes to have a look at it so that I can ask for a recall like benefit. She assured me that she will try her best to do something. I came back home and was thinking to sale my car "as is". I dont have that much money for a repair work and on the top of everything, it is a manufacturing fault from Mazda! They have changed the VVTi for the newer CX7s and do not have the VVTi issues anymore. Anyway, she called me back after 2 hours to make an appointment to change the VVTi and told me that Mazda agreed to pay for the whole replacement cost including labour! Couldn't believe what she was telling me! Yesterday I went there, they took my car , gave me a 2015 Mazda 3 to drive till my car is done. Picked up my CX7 at 4:30 pm. No ticking noise, no issues. Paid 177$ for few other small jobs! Now my car is at 143K on it, and today is September 23rd, 2014 When I went to Probart Mazda, London, it was 114K on it. They didn't talk about any recall, or anything. Lucky me, didn't do it that time! Well, long storey short, What Kim did for me on behalf of the London City Mazda is great, greater than anyone can think of. This we call "customer service". Others should learn from them. Last thing..."any coffee lover here?" Muhammad Mahfuzul More

Peter is the reason I bought here! I just came home with my new CX-5 today. The SUV has all the bells and whistles already jam packed into the price. This was my first ever car purchas I just came home with my new CX-5 today. The SUV has all the bells and whistles already jam packed into the price. This was my first ever car purchase and Peter was there every step of the way. I waited for months and he was patient and kind about my big purchase, never pushy and always very polite. He went out of his way to accommodate me, my kids and my great dane (yes he fits in it comfortably!) through the whole process. When issues with financing arose, he took hold of the situation and made sure I was happy and everything was exactly how it was promised with extra effort and time. I am so appreciative for Peter walking me through my purchase. Jamie & Jeff today were so great today and I can see how they stand behind their goal of best customer service. Today I drove away a super happy customer and know that those guys, especially Peter, are the reason to buy a Mazda at London City Mazda. More

Chev Malibu cheaper than the Chev deal across the road Jasmine and Mallory made the recent purchase of our 2012 Chev Malibu so easy. They were not pushy, listened to us, we told them what we wanted within Jasmine and Mallory made the recent purchase of our 2012 Chev Malibu so easy. They were not pushy, listened to us, we told them what we wanted within our budget and they made it happen. I would definitely do business with them again ! Chris & Angel Tyson. London, Ontario More

A Fantastic Experience! My boyfriend and I came in to the dealership because a used car really caught our eye. We are first time car buyers and the experience from start to f My boyfriend and I came in to the dealership because a used car really caught our eye. We are first time car buyers and the experience from start to finish was absolutely fantastic! Billy did a great job of making us feel comfortable after many other dealerships wouldn’t give us the time of day because we are a young couple. He made the process seamless, stress free and went above and beyond what we ever expected of a salesperson. I would highly recommend Billy and the rest of the team at the dealership to anyone and will continue to do business with them for years to come! More

Best Service Always Best service and I bought with confidence from Jasmine. Love my new CX5. I buy in London rather than Chatham because of the service received Best service and I bought with confidence from Jasmine. Love my new CX5. I buy in London rather than Chatham because of the service received More

Great Service!! The customer service I received was great right form the first meeting with the sales person throughout the final car purchase. very happy with the The customer service I received was great right form the first meeting with the sales person throughout the final car purchase. very happy with the CX5 and the staff at lcm made first experience with Mazda a great one. I would highly recommend this dealership... the people were friendly, strong product knowledge, and timely follow up. Jasmine was awesome! More

Testing the waters I come at this having had decades of experience at another area Mazda dealer. I wanted to try LCM because a mechanic at LCM invited me to do so. So … I come at this having had decades of experience at another area Mazda dealer. I wanted to try LCM because a mechanic at LCM invited me to do so. So … First impressions were very good. Bright, modern, clean, fully equipped facility. The customer waiting area was comfortable and the complimentary coffee was appreciated. I only wish the TV volume had been lower for less distracted reading. Thanks also for the fast WiFi which was easy to join. Small things make a difference. Two (very small) suggestions for improvement. While waiting, I did try out the new 2014 Mazda 3 - several times. No salesperson approached me to chat or offer answers to questions. While normally this would be a positive thing, I think, as a new dealership, you ought to be working harder to establish "relationships" with everyone who walks through the door. I don't mean sales pressure. I just mean, say hello and introduce themselves and say that if you have any questions, feel free to ask. This morning, this did not happen. Second, when paying for the service (50k), no time was taken to explain exactly what was done. Yes, I know I can read the invoice. However, at my other dealership, the service rep went through the steps of service performed, showed me replaced/defective parts, and suggested when I should next plan on servicing the vehicle. Just a little more accountability here would have been appreciated. Perhaps the service rep just assumed I was busy and needed to be on my way as quickly as possible. I think if you are dropping several hundreds of dollars, you ought to know precisely what was done on your vehicle and why. These are minor suggestions for improvement. I think new dealerships need to know where the rough edges are so they can be smoothed out quickly - which I have full confidence will happen here. Thank you for an enjoyable "maintenance" morning. More