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Love Our Jeep Wrangler! I'm writing this review approximately 3 months after purchasing our new jeep wrangler from Jesse back in June. I'll start by saying I'm not a fan o I'm writing this review approximately 3 months after purchasing our new jeep wrangler from Jesse back in June. I'll start by saying I'm not a fan of the new car buying experience, however Jesse Hughes made this as pain free as possible. I'll summarize my points below.. Initial Meeting/Test Drive Having never driven a wrangler before I didn't know exactly what to expect. We took a wrangler sahara out for about a 20 min drive, testing out 4wd drive and reviewing some of the standard options. I loved it, however my wife and kids weren't able to make it out so I was reluctant to move forward without having their input. Jesse made arrangements for me to pick up a 2013 wrangler a couple days later to take home for the evening to further test drive. This was great, as we were able to enjoy it with the kids, we both drove it however it was great not having any pressure to make any decision as you do at the dealership. This is what really drove our decision to buy, so thank you Jesse for giving us that opportunity. Sales Process Having no prior understanding of the demand for wranglers, we had the opportunity to either find one locally or get one from the factory. As we were flexible with colour and options we decided on one that was locally available. What I wasn't aware of was how some dealers are a little more protective of inventory then others and so it took some negotiation as I was told to get the wrangler we decided on. I want to thank Matt Rothwell (I believe) who worked with the other dealer to get us our vehicle. Closing Deal From a finance standpoint, we dealt with Ali. She was incredibly thorough and detailed as we went through finance details. She was also very flexible accommodating our busy schedules and getting us in to sign at a time where she seemed swamped with other sales, so we appreciate her doing that. With two young kids, out schedule is crazy busy and through every step London City Chrysler helped accommodate us which was great. Service We had our first oil change at the end of August. It's free as they want you to experience the service there and obviously build a relationship so you continue to go back. The service was super quick. Oil change was done in 10 min and I was on my way home again. I'll go back again to test again, assume service will be the same but interested to know if it changes from your first visit to your 2nd, 5th, 10th, etc. Opportunities I'm not a fan of the new car buying experience, however this one was great and my wife and I appreciate a non-pushy approach from Jesse. The one thing I would say though and it's probably not limited to LCC, is that it would be great if you dealt with one person from start to finish. I'm not a huge fan of developing a relationship with the sales person, only to be introduced to the finance person and then start getting calls from the manager who I'd never previously met. I believe this is the same with most dealers if not all, but it's too many people in my opinion and it gets confusing. I assume it converts more $ for the dealer, especially with the finance person covering upgrades, coverage, etc. but just cover that up front and have the finance person do the lending stuff in the background. Overall it was a great experience and I would go back again for our next vehicle, hopefully another wrangler. More

Great experience Rob Pharand took over our sales from Jeff Low who had left the dealership recently. Rob was professional and very personable. Thank you Rob for your Rob Pharand took over our sales from Jeff Low who had left the dealership recently. Rob was professional and very personable. Thank you Rob for your great service! More

Service Awesome service, better then the rest and I've been to them all!!! The people working at London city Chrysler have been very loyal to me as a customer Awesome service, better then the rest and I've been to them all!!! The people working at London city Chrysler have been very loyal to me as a customer when they could have left me hanging. I would send anyone there to buy a truck after the great service I experienced there! Bruce in service was an awesome guy to deal with and should you ever need to talk to anyone else about a concern , I highly recommend bringing it to the assistant service managers attention ( chad creeden) who is also a great guy as well.big thanks goes out to the guys at London city Chrysler ! More

Someone We Could Trust This was my family's first time purchasing a new vehicle. That being said, we wanted to go to someone we could trust and walk away confident we got a This was my family's first time purchasing a new vehicle. That being said, we wanted to go to someone we could trust and walk away confident we got a great deal. Matt worked hard in finding the Dodge Caravan that really fit our need. Matt didn't try to up sell us with features we didn't want and worked hard to locate the right van and finding us the best deal. What was most important to us is that we walked away with our new vehicle knowing that we could not have gone anywhere else and done better. Thanks Matt! We will definitely tell everyone to come and see you! More

Peace of Mind! This is my second time purchasing a new Jeep Cherokee Trailhawk from Mr. Jesse Huges of London City Chrysler. Jesse has made each transition into a n This is my second time purchasing a new Jeep Cherokee Trailhawk from Mr. Jesse Huges of London City Chrysler. Jesse has made each transition into a new vehicle an actual " Peace of Mind" experience by handling my immediate and long term needs. I have relied each time on Jesse to scope out and find the exact car that I require for my work and every day life. Jesse has delivered both times and I personally have never questioned my business at London City Chrysler simply for the fact Jesse is a straight shooter and promotes fairness when conducting business. Other dealerships could learn a thing or two from LCC. Michael Yoell More

An amazing first time experience! This was truly an exceptional first time experience purchasing from a dealership. Justin put us at ease instantly, and took care of everything. He wal This was truly an exceptional first time experience purchasing from a dealership. Justin put us at ease instantly, and took care of everything. He walked us through it step by step, answering any questions we had along the way. He got us an incredible deal on a 2015 Chrysler 200C with every option imaginable, with a very low monthly payment. We could not have gotten a better car, for a better price anywhere else! Thank you so much Justin, for putting me into the car of my dreams! More

Great experience overall the sales people were great and treated us awesome felt we got a good deal on a vehicle. Things to improve would be the detailing of the car overall the sales people were great and treated us awesome felt we got a good deal on a vehicle. Things to improve would be the detailing of the car and customer service lounge is nice but pay attention to details. I would recommend this dealership to my friends and family. Thanks More

A Sales Rep for Everybody Matt made the sales process comfortable and easy from start to finish. He was willing to meet me on his days off to take care of even the smallest de Matt made the sales process comfortable and easy from start to finish. He was willing to meet me on his days off to take care of even the smallest details. When we picked it up, he made sure to go over all the new tech. features with my wife and I, in detail. Matt made sure that the vehicle we were buying was best for our budget and our family. Our next purchase will only be from Matt at London City Chrysler. More

Great Place for a First Time Buyer Matt navigated me through my first vehicle purchase with ease, competency, and warmth. His trustworthy personality allowed me to find the perfect car Matt navigated me through my first vehicle purchase with ease, competency, and warmth. His trustworthy personality allowed me to find the perfect car for me. Every staff member was friendly and welcoming. All around great experience. More

My Jeep looks fabulous! I brought my new jeep in for its first detail cleaning experience, oil change and a recall on wiper arm. Service was friendly, efficient and very acc I brought my new jeep in for its first detail cleaning experience, oil change and a recall on wiper arm. Service was friendly, efficient and very accommodating. I got a shuttle ride home (driver was extremely pleasant and friendly) and a pick up later that day when it was convenient for me. The whole team made the service appointment work around my schedule. My jeep looked amazing.....just like the day I bought it! THANKS to the whole team. More