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Leavens Chrysler Dodge Jeep Ram
London, ON
964 Reviews
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964 Reviews of Leavens Chrysler Dodge Jeep Ram
September 26, 2018
Horrible Service I purchased my car in February, it had a brick thrown through the passenger window so I took it into and I took it to London City Chrysler to be repai I purchased my car in February, it had a brick thrown through the passenger window so I took it into and I took it to London City Chrysler to be repaired. Talking to the service advisor I told him I had no problem putting it through my insurance if the repair was going to cost more than my $500 deductible, after getting a quote he assured me I would be charged around $400 for the window, install and detailing package, so I agreed to go that route and live with the knicks on my window trim (another $200 to repair) They gave me a loaner vehicle (which is the only reason I am giving 2 stars) while they kept my car for 3 days to repair. When I picked my car up I was in total shock to see that they had damaged the front bumper of my car and tried to give it back to me that way - and of course there was no manager or anyone to deal with my issues at the time. So I took my car home and told them I would come pay for my bill when I could talk to a manager about the damage. When I got home and further inspected my car they hadn't even cleaned the center console and it was still loaded with broken glass, needless to say I was a very unhappy customer since they promised their excellent service when I purchased my vehicle. Last night I finally got to talk to a manager, not only did they damage my bumper further trying to repair it by putting screws in it, but when I looked at my bill they had charged me $545.00! I would of went through my insurance if I had been quoted properly, and I would of got my window trim fixed as well. I was given no sort of discount for having to come back a second time, they took off the $45 for this misquote, so it would "match my deductible" .. I would of just gone through my insurance or gone to a junk yard and replaced the window myself.. The GM, Matt Rothwell was the only person who seemed to be disappointed in his team for letting a vehicle leave service in such poor condition. Save yourself the headache. Go somewhere else! More
by chrysler200
Employees Worked With
Matt Rothwell, Jeff Hobbs, Chad Creeden
September 26, 2018
Best experience I’ve ever had buying a car I had the pleasure of working with Chris Chan. Not only did Chris get in touch with me while the dealership was closed on a holiday weekend, he helped I had the pleasure of working with Chris Chan. Not only did Chris get in touch with me while the dealership was closed on a holiday weekend, he helped me get into an amazing car for a price not comparable anywhere else. I chose to buy a car which was used and had higher mileage on it. After driving around for a week I noticed it making a noise and contacted Chris Chan the next day. Chris got my car in the following week, I had a loaner car during the repair and it was as easy as humanly possible. And when I went to pay the bill, it was already taken care of by Chris and the dealership. I cannot recommend London City Chrysler any higher, and if I could, I would rate Chris Chan’s knowledge and overal customer experience much higher than even 5 stars! More
by Barret1990
Employees Worked With
Ali Lattimore, Chris Chan
September 25, 2018
Amazing! Not pushy, Jesse is polite and professional, listens to what you need and want(extras) and helps you choose the right vehicle for you! AMAZING! Not pushy, Jesse is polite and professional, listens to what you need and want(extras) and helps you choose the right vehicle for you! AMAZING! More
by Britt
Employees Worked With
Jesse Hughes
September 25, 2018
Best dealership ☺😊 I saw the truck on Thursday called Sarah Thompson and bought the car on Saturday awesome services... she was a great help love everything about the tr I saw the truck on Thursday called Sarah Thompson and bought the car on Saturday awesome services... she was a great help love everything about the truck thanks.a million.... thanks to Sarah awesome job am happy with my truck.... highly recommended More
by Priscilla maame yaa agyapomaa
Employees Worked With
Sarah Thompson
September 24, 2018
Supper amazing guy He's an amazing person, very patient understanding and friendly. He found me the prefect jeep with the right color. Also, he explained everything to He's an amazing person, very patient understanding and friendly. He found me the prefect jeep with the right color. Also, he explained everything to me about the jeep in simple details. Thank you, for your service. More
by Kiki chi
Employees Worked With
Jesse Hughes
September 23, 2018
Jesse did a great job I dealt with Jesse about a year ago, when I helped my neighbour buy a used vehicle. He was so great to deal with, I went to him when I was looking fo I dealt with Jesse about a year ago, when I helped my neighbour buy a used vehicle. He was so great to deal with, I went to him when I was looking for a new Ram truck and I could not be more pleased with the experience and with the service Jesse provided. He was very responsive to messages and quick to get back to me. He was the reason I went back to London City Chrysler and he would be the reason I'd return again. Thanks Jesse! More
by Roadking
Employees Worked With
Jesse Hughes
September 22, 2018
Welcoming back experience everytime! We have bought 3 vehicles from there. Jesse's people skills, knowledge, can do attitude and friendly smile, keep us coming back. Always a pleasure. We have bought 3 vehicles from there. Jesse's people skills, knowledge, can do attitude and friendly smile, keep us coming back. Always a pleasure. More
by Armstrong, Susan
Employees Worked With
Jesse Hughes, Mandy Schneller
September 16, 2018
Jesse was great to deal with! Jesse was a down-to-earth guy that was a pleasure to deal with. He was always easy to reach and very accommodating. As far as the dealership itself, Jesse was a down-to-earth guy that was a pleasure to deal with. He was always easy to reach and very accommodating. As far as the dealership itself, my experience was pretty typical. If all of their employees were as on point as Jesse, the entire place would run better! More
by JeffP
Employees Worked With
Jesse Hughes
September 03, 2018
Fast, amazing service Jay was absolutely amazing and made this stressful scary process of buying my first car an absolute breeze. He listened to what we were looking for an Jay was absolutely amazing and made this stressful scary process of buying my first car an absolute breeze. He listened to what we were looking for and found us the perfect car. Will definitely recommend him. More
by Drake123
Employees Worked With
Jay McCormack
September 01, 2018
MADE ME FEEL IMPORTANT Everyone friendly as you walk in the door, Kim Ange helped me with choosing a vehicle. The one I wanted, was told it had too many repairs to do, She Everyone friendly as you walk in the door, Kim Ange helped me with choosing a vehicle. The one I wanted, was told it had too many repairs to do, She found another in my budget and it was great but needed fiancing. I had a tough time finding financing at other places. Kim talked to Ali and they were able to get me financed. woohoo.....I couldn't believe it. Techs and management said they were glad I chose the other car. Better to buy safety and e-tested than taking a chance on one that you have no idea what it needs for a safety. Kim was very professional and down to earth, she made me feel so comfortable and explained everything. Thank you so much Kim for the excellent service. Thank you Ali for finding financing. I will be back for my next vehicle. More
by Susan
Employees Worked With
Ali Lattimore, Kim Ange
