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Lauria Volkswagen

Port Hope, ON

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83 Reviews

55 Benson Ct

Port Hope, ON

L1A 2V6

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Showing 83 reviews

May 15, 2021

Prompt, Accuracy of information about what is required Staff polite and friendly Kept me informed on progress as I waited for work top be completed More

by keithlock
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alicia Bruton
May 14, 2021

What a great experience having my cars brakes done! James and Harley over in sales offered a lot of information regarding an Atlas well I waited as well! Highly Recommend and the car wash is amazing More

by Joesph_S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Sleep, James Finbow, Jenn Remillard, Christie Tanner
May 12, 2021

I brought my car in to be serviced. This was my first experience with this dealership and I was impressed with the friendly staff and detailed report/service I received on my vehicle. More

by MarkL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Bruton, Christie Tanner
May 11, 2021

Have nothing but good things to say. Love the staff and they are very knowledgeable. They treat their customers with respect and I believe they treat the vehicles the same. Treated myself to having the car More

by jennieryan
Recommend Dealer
Yes
Employees Worked With
Alicia Bruton, Christie Tanner
May 06, 2021

Mr. Hunter was helpful and very knowledgable about the car we were interested in, answered all our questions honestly, in a friendly no pressure environment. More

by rcnewburn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Hunter, Dave Marshall
May 06, 2021

Service was great . Given a loaner which helped considering it was Saturday and no shuttle available . Advisor Alicia Bruton was very attentive. And that's why I keep coming back. More

by dcb39555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Bruton, Christie Tanner, Danny Halencak, Dave Mamo, Andrew Egan, Dave Masurkevitch
May 06, 2021

There wasn’t interest in keeping my business or making their mistakes up to me. If the contact person of who the complaints about service is the person who doesn’t give you service, then it’s not a busine More

by WINJP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer
May 07, 2021 -

Lauria Volkswagen responded

Hello, My name is Murray Gentles and I am the Marketing and Promotions Manager for the dealership. I appreciate you taking the time to give your feedback, even though it was obviously not a positive visit. We strive for a great experience with every customer and I would love the opportunity to try and resolve your dissatisfaction. Unfortunately in your review it does not provide any name or contact information but if you're willing to email me at murray.gentles@lauria.ca with a few more details hopefully I can find a better resolution for you and help us improve for the future. Thank you, Murray Gentles

Aug 26, 2021 -

WINJP responded

Hi Murray, Your service rep. Jenn Remillard called me while my car was being serviced about an issue I was concerned about. We settled it over the phone. When I came to pick up my car, she told me that my car, due to mileage needed it's 160K service, that it was immediately necessary and that it would take a day. Under no circumstance did she BOTHER to call me. Knowing that she had made an error, since she had called me a few hours earlier, she offered to give me a loaner. When I came to pick up my vehicle, the charges were SIGNIFICANT, so I asked for more than one complimentary car wash - usually over $250. Since I was inconvenienced she only offered one more car wash - and if I had paid for each service separately, I could've gotten more AS A COURTESY. As such, for the cost of a few free car washes. I will NOT be buying another car from Lauria and am seriously thinking of taking my business to Belleville and/or Oshawa.

Aug 26, 2021 -

Lauria Volkswagen responded

Hello, Thank you for your detailed feedback. As I mentioned before we don't always like to hear when that we made a mistake, but messages like this help us to improve and I appreciate you getting back to me. I do want to take a second to apologize for the experience, though I realize that doesn't do much good for you now, especially months later. While I can make no excuse your inconvenience in your visit, I would like to take the opportunity to let you know that Jenn is no longer employed here at Lauria VW, and we actually have a new Fixed Operations Manager named Ron Murphy. Ron has been in this role at another VW dealer for nearly 30 years and is known for his outstanding reputation and customer service so if we are able to earn your business again in the future I am confident you will notice a much improved process. Unfortunately with this Dealer Rater setup the only contact info I have for you is your username of WINJP. I don't have your name or email/phone number. I would love to have our General Manager or Fixed Operations Manager reach out to you. If you would like that please let me know the best way to contact or you can email me at murray.gentles@lauria.ca. If you prefer to be left alone I totally understand that too! Thanks again for leaving your feedback and I hope you have a great day! Murray Gentles Promotions Manager

May 06, 2021

We are always pleased with the attention we receive at Lauria. The staff are friendly and visiting the facility feels safe and looks great. Keep it up! More

by kilometres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Bruton
May 05, 2021

I have visited the dealership very many times, the current service management and staff is better than at any other time since opening, I will recommend the current service department to others More

by GORDON.ROBINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Remillard, Jason Deryaw, Alicia Bruton
May 05, 2021

First VW purchased from Lauria. Very positive First VW purchased from Lauria. Very positive experience. Harley Hunter was convincing enough for me to go from Downtown Toronto to Lauria dealershi More

by Mo Hussain
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Finbow, Harley Hunter, Dave Marshall
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