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Lauria Hyundai

Port Hope, ON

4.7
351 Reviews

50 Benson Crt

Port Hope, ON

L1A 2V6

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Showing 351 reviews

May 13, 2021

Very good service as always with my appointment being right in time and being done even before estimated. Felt very comfortable with the Covid measures in place. More

by SantaFeDriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Marshall, Murray Gentles, Lori Bahm, Aaron Wessels, Blair Walkey, Stephanie Gill, Ian Cummings
May 13, 2021

Very accommodating, courteous and professional. Replaced the tire and did the recall on my vehicle to save a return appointment. Very impressed with the service department! More

by k.mcleister.51
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley Noland
May 13, 2021

The people are always friendly and give us kind reminders of our time to bring car in and what needs to be done on car. More

by ybouchard58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Wessels, Shirley Noland, Blair Walkey, Stephanie Gill, Adam Andrus, Ian Cummings
May 13, 2021

We were pleased with the service we received from Lauria Hyundai. They took the vehicle when planned and delivered it back when promised. All the work was done in a professional manner. More

by ben_difranco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yvonne Wannamaker, Paul Smith
May 13, 2021

Friendly staff. Work completed in a timely manner. Not too much upselling. Like that they clean the windshield inside and out. Good COVID protocols in place. More

by pam.went
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley Noland, Blair Walkey
May 12, 2021

Service personnel are friendlyI have no complaints for Service personnel are friendly I have no complaints for service. I am not happy with the car wash that I had I opened the hatch and there was More

by jjscreations4u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley Noland, Stephanie Gill
May 12, 2021

Always a pleasant time when I bring my vehicle in for service. The staff in the service department are friendly and knowledgeable. I love that they clean my windshield after they are done servicing my So More

by ElleBea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Bahm, Aaron Wessels, Shirley Noland, Blair Walkey, Adam Andrus
May 12, 2021

Always fast friendly service. I really like the friendly service reminders that are emailed to me. I have recommended Lauria to friends and 3 friends have bought their vehicles there! More

by NINER9ER9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley Noland, Blair Walkey, Stephanie Gill
May 10, 2021

All the work was done to satisfaction in a very timely manner and covid protocol was followed diligently. I will not go anywhere else for future service. Thanks to the service team! More

by DANIELLE50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley Noland
May 10, 2021

I always have hesitations taking my car into the service centre due to previous experiences. While Blair is poilite and well mannered the information he is given to forward to the customer is questionable. More

by MCQUOID
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Blair Walkey
May 14, 2021 -

Lauria Hyundai responded

Thank you for your feedback regarding your recent visit to Lauria Hyundai. I appreciate you taking the time to let us know what you have experienced and I have looked into the notes to get an understanding of the situation. Our technicians always make recommendations to ensure your vehicle will continue running in peak form. While there are certainly less expensive alternatives in some situations, our goal is to repair an issue completely to ensure a long lasting resolution rather than a quicker repair that may be useful temporarily but end up costing the customer more in the long run, or be less reliable on the road. Our licensed technicians undertake extensive training to earn their designation in addition to ongoing training from Hyundai Canada and the Service Advisors do everything possible to find a solution that works for the customer. We greatly appreciate your business and understand there are many repair locations to choose from and do our best ensure a 5-Star experience each and every time. I would love the opportunity to review the recommendations that were made in your recent visit. Please feel free to email or call at your convenience. Lori Bahm, Service Manager lori.bahm@lauria.ca 905-885-8154

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