Langley Toyota

Bought new hybrid Highlander yesterday. Was supposed to have all the accessories which I ordered when I booked the vehicle in July 2021. Dealership didn’t communicate when scheduling appointments for pick have all the accessories which I ordered when I booked the vehicle in July 2021. Dealership didn’t communicate when scheduling appointments for pick up that all the accessories are not done. Sales manager didn’t have any solutions for the issue. When I asked to reach out to his boss the answer was that I can’t see his boss. I picked up my car but was not happy with the service I got. More

Service rep was very informative and friendly and explained everything. Service work done in one hour explained everything. Service work done in one hour More

I am usually satisfied but the last visit my worn tires were both put on the passenger side when the two best ones should have been put on the front. My car now will go to the right instead of staying on were both put on the passenger side when the two best ones should have been put on the front. My car now will go to the right instead of staying on course. I have now ordered new winter tires and will have them installed. More

Clean, friendly, attentive and willing to go the extra mile to make sure you understand your options. mile to make sure you understand your options. More

Very disappointed in Langley Toyota. Been dealing with them for years, although I live in White Rock, and until now have found them to be reliable and providing excellent service. I am 75 and disabled. I them for years, although I live in White Rock, and until now have found them to be reliable and providing excellent service. I am 75 and disabled. I rely on my car to get around as I am only able to walk short distances. I had a flat tire a few weeks ago, which they repaired. Two days later it was flat again, and they repaired it again. Today it looks like the same tire has a slow leak and when I called to make an appointment they said they were too busy. The person I spoke to suggested I drive round the tire shops to see if someone will fix it. I would have been okay with replacing the tire, if that means that I can once again count on my car to be functional when I need it, but I was assured that the second repair was sufficient. I was shocked that they had no helpful suggestions and apparently no interest in keeping me as a customer. More

Great service, atmosphere and price! Would highly recommend to my co-worker, friends and family. recommend to my co-worker, friends and family. More

I was expecting cleaning of my car thoroughly but they gave me a car wash coupon. Anyhow, Mr. Curtis Edward was nice and helpful. I give him 5 stars for his efforts. gave me a car wash coupon. Anyhow, Mr. Curtis Edward was nice and helpful. I give him 5 stars for his efforts. More

Excellent customer service, the person who greeted me at customer service desk is very friendly and co-operative. I appreciate the work they have done and would love to visit this place again. customer service desk is very friendly and co-operative. I appreciate the work they have done and would love to visit this place again. More

Came in for a service and a comlkajnt about a window trim sticking and binding with the window.. Waited 2.5 hours and was informed by service personnel the technician found no issue with the window nor trim sticking and binding with the window.. Waited 2.5 hours and was informed by service personnel the technician found no issue with the window nor the window trim. I left the dealership and on my home had the same window trim issue, same squeking and binding with the lowering glass.. When I returned to the dealership 15 minutes later and inquired what was done, the servixe person chexked with the tech who had reviewed the cehicke comllaint and was informed he heard the trim squeking however didnt see that as an issue and didnt do anything about it. The trim piece is worn, rough to the touch and makes a dramatic scraping noise when interacting with the lowering glass..Seems as though if you discover a problem while servicing a vehicle in the same area as the complajnt is reported, you would take steps to repair it or at the very least confirm with the vehicle owner waiting if that was the iasue or part of the issue. Now a new is part being ordered and I have to book another trip to the dealership and wait for a repair. Service technician complaint not a service front counter personnel issue. Not at all impressed. More

Langley Toyota is very reliable. The maintenance service and customer service is good. You know what you are getting. Never had unnecessary work done or been overcharged. and customer service is good. You know what you are getting. Never had unnecessary work done or been overcharged. More