Langley Toyota

I made contact with this dealership via the internet on Oct. 2/22. I received an acknowledgment from a sales associate named Bobby. His text message was very courteous and he asked me when I would like to Oct. 2/22. I received an acknowledgment from a sales associate named Bobby. His text message was very courteous and he asked me when I would like to test drive a Venza. I told him after Thanksgiving and messaged him on October 12th that my husband & I would like to come in at 5:00 PM and take the Venza for a test drive. He confirmed he would be there at 5:00 PM to assist us. My husband & I arrived 5 minutes early, presented ourselves and waited for Bobby to appear. Twenty minutes later he greeted us and said he was too busy to look after us. He would have his assistant Dania help us when she was available. We went to the customer lounge. Dania greeted us in about 20 minutes and took us to her work station. We told her we were there to test drive a Venza. She asked if we would be financing it? I said no, we would be paying cash. She told us delivery could be around a year. I said if I like the vehicle, that’s no problem. She took copies of our driver’s licenses, brought the vehicle up to us and gave us the keys. Dania was a was very courteous, knowledgeable & professional. She did an excellent presentation of the features of the vehicle and answered all of our questions. We test drive for about 1/2 hour and returned to the lot. Dania greeted us and I told her we loved the vehicle and would like the price on the Venza Limited. My husband & I were pressed for time so we asked that the price be confirmed to me via text. Dania said no problem as Bobby had my contact information and I had given her my full name, address & phone #. Well, this is where things really went sideways. Bobby would repeated text me that his days were really busy and he didn’t have time to give me pricing. After a few days of his lack of interest & indifference, I sent a rather pointed message to him on Saturday Oct. 15/22. I surmised that his lack of interest was due to the fact that he was writing deals that would give him more immediate commissions than a vehicle being ordered with a possible 1 year delivery date. I had a few other suspicions also due to my ethnicity and that I was a woman conducting the purchase of my own vehicle. Well, I was offended and told him that I would find another dealer who would look after me without a bunch of dishonest runaround! His reply to me was “Sorry?” Well, figure that one out! I unintentionally called this guy a rude word. I apologized for this. I feel very disrespected by this dealership! I have subsequently noticed that other people say that this dealership does not want cash deals. Big mistake! This order was to be my 70th birthday present from myself and my husband. My husband & I owned & operated a business for 26 years and never ever did we treat any potential customer with such indifference & disrespect. We valued every customer whether they made a small or large purchase from us. 90% of our customers were repeat or referrals. This is invaluable to keeping your business strong. I will never darken the doors of this Toyota dealership and will discourage my friends and family from going here. Bad news travels fast! - This statement is without prejudice! More

I wanted to purchase a used car with cash. They told me they only finance or in house lease. Anyone who goes this route is being ripped off. I will not even look at this dealer again. They told me they only finance or in house lease. Anyone who goes this route is being ripped off. I will not even look at this dealer again. More

Forced me to trade a car to get a new one and then low balled me by $10k less then what I have been offered by other 2 Toyota Dealership and then top of it you have to finance. Thieves in professional su balled me by $10k less then what I have been offered by other 2 Toyota Dealership and then top of it you have to finance. Thieves in professional suits. More

I would suggest not to deal with this dealership. I wanted to buy a new Tacoma that is currently on their lot and they will not sell it to me as I do not have a trade in. This is something I though I I wanted to buy a new Tacoma that is currently on their lot and they will not sell it to me as I do not have a trade in. This is something I though I would never see from Toyota. I will be taking this up with the BBB, Toyota Canada and the Vehicle Sales Authority of BC. More

I was rather discouraged today. I was interested in buying a truck I put forward a purchase where I would pay in full. The dealership wouldn’t deal with me because I wouldn’t use fi I was interested in buying a truck I put forward a purchase where I would pay in full. The dealership wouldn’t deal with me because I wouldn’t use financing. I guess I was discouraged because I worked hard to save and pay for things up front. It seems rather frustrating when the person who pays their bills is turned away. More

This review is not only for Langley Toyota but for Toyota Canada. There is Technical Services Bulletin for a known problem with the BSM modules failing. If you are unfortunate enough to be past the 3 year Canada. There is Technical Services Bulletin for a known problem with the BSM modules failing. If you are unfortunate enough to be past the 3 year factor warranty, the fix will cost you over $2000. Toyota quality and service is overrated. I am brand loyal but will not be purchasing a Toyota as my next vehicle. We are a family of Toyota drivers (4 vehicles) and none of us will buy Toyota again. Toyota should be ashamed to sell a product with known defects and saddle the cost of fixing on the owner. More

Got to meet a very helpfully lady named Raman who helped my dad pick out our new car thank u for the help my dad pick out our new car thank u for the help More

The way deal with me was very unprofessional i’m not comfortable buying the car .Jagmohan toor (jag) comfortable buying the car .Jagmohan toor (jag) More

Absolute terrible service, they make tons of promises that they never honor. Then if you call to get a hold of then they just don't respond. that they never honor. Then if you call to get a hold of then they just don't respond. More