Langley Toyota

I and my wife went in there to buy brand new car and we obviously had questions + I did my research. Jag wasn't very comfortable answering questions and instead was super rude and said "oh you guys should obviously had questions + I did my research. Jag wasn't very comfortable answering questions and instead was super rude and said "oh you guys should invest somewhere else so rav4 le awd hybrid is going to cost you $65k so buy something else". I asked him to breakdown the costs and he didn't. He said dealership will charge $2000 for preparing your car. I said how you guys prepare car. I will be responsible to getting your car washed and cleaned and plastic film and document fee and more. I said except from document fee I don't want any of it. He then went to his manager and said buy it from surrey toyota. Super rude no customer service skills at all. More

HARPREET gave me great service in buying a used car. He is extremely friendly, knowledgeable, helpful and most willing to give the best possible service. I totally recommend his services to anyone. Furt He is extremely friendly, knowledgeable, helpful and most willing to give the best possible service. I totally recommend his services to anyone. Furthermore he responded to my several emails instantly. Top quality professional help. More

I am very grateful to Stephanie and Rubina for their customer service . I had a great experience. Stephanie went above and beyond to provide an excellent customer service . customer service . I had a great experience. Stephanie went above and beyond to provide an excellent customer service . More

Avoid dealing with Langley Toyota at all cost. Finance had us waiting 7 hours when they knew we were coming and that we were coming from Kelowna. I inspected the vehicle and there was nothing wr Finance had us waiting 7 hours when they knew we were coming and that we were coming from Kelowna. I inspected the vehicle and there was nothing wrong with it, until it came back form having the undercoat treatment and rust protection done to it. They did not bag the seats and I ended up with stain over the driver seat. I didn't notice the stain until the next morning when it was light because when they gave me the vehicle back it was dark out and after trying to purchase it taking 7 hours paying cash (what a joke that was). I am now trying to get them to fix the stain problem and now they have my money no return phone call. I will never deal with Langley Toyota again and will tell everybody I know and everybody they know not to deal with them. Worst customer service ever! I now have a 2023 Tacoma with stain on the driver seat! More

Best price around on my new Tacoma. Professional courteous service. I would buy my next Toyota here. Professional courteous service. I would buy my next Toyota here. More

We decided to visit this dealership to check out the Rav4 Prime, primarily because they were advertising it on their website at a lower price than Toyota. It seemed like a tactic to attract customers. During Prime, primarily because they were advertising it on their website at a lower price than Toyota. It seemed like a tactic to attract customers. During our visit, we had the opportunity to test drive the Rav4 Prime. However, we were surprised to learn that there was an available vehicle due to a cancellation, but it came with additional costs of $5000. These additional charges covered ceramic coating and undercarriage protection, on top of the dealership fees. It's worth noting that this dealership appears to exclusively sell cars to customers who choose to finance their purchase. More

The finance manager's unprofessional behavior marred my purchase experience at Toyota Langley. Discovering extra charges on my agreement after leaving the dealership disappointed me. While the sales team w purchase experience at Toyota Langley. Discovering extra charges on my agreement after leaving the dealership disappointed me. While the sales team was kind, I recently had a bad encounter with the finance manager at Toyota Langley. I discovered surprise charges on my agreement and faced a condescending attitude. Getting a refund took a lot of effort. I hope this review helps others. The dealership needs to address these issues fast. Buyers deserve better. More

Brutal. Lied about $795 FOB warranty fee and a $499 gas/detailing fee as being mandatory when in fact they were optional. After I called him out, they were u Lied about $795 FOB warranty fee and a $499 gas/detailing fee as being mandatory when in fact they were optional. After I called him out, they were unwilling to negotiate price on vehicle and said that is how they make their margins. We were also paying cash and they kept asking for trade in or finance. As a GM or owner of this store, it is embarrassing that you allow your business to continue to operate like this. You need to re-evaluate your business model. You might make money ripping customers off in the short term but long term, happy customers = more referrals, which turns into long term profits. More

The worst dealership! Go somewhere else if you can. They don't treat you well. Go somewhere else if you can. They don't treat you well. More

They appears to exclusively sell cars to customers who choose to financee. They push accessories and add-ons. choose to financee. They push accessories and add-ons. More