Langley Hyundai

Superficial, insincere, feel ripped off I've been a customer for a long while now but lately I can't help but feel ripped off. My vehicle is just a year old and the expense to keep a brand n I've been a customer for a long while now but lately I can't help but feel ripped off. My vehicle is just a year old and the expense to keep a brand new vehicle maintained is mind boggling to me. I always receive a call while I have it in the shop being 'serviced' that something else needs to be fixed which comes with an increased price tag. Even the vacuuming and washing of the vehicle which is 'complementary' or 'included' in the service isn't what it used to be. More

Maintenance More that satisfied with the quality of the service I received. The dealership was honest and transparent with the information I required to make an i More that satisfied with the quality of the service I received. The dealership was honest and transparent with the information I required to make an informed decision. More

Excellent Staff in service were knowledgeable and very friendly. Couldn’t be more grateful for the outcome. Would definitely recommend them and will return in t Staff in service were knowledgeable and very friendly. Couldn’t be more grateful for the outcome. Would definitely recommend them and will return in the future. More

Service Noticed steering clicking noise in column from 2012 Sonata with 124k kms Sure enough when researched on inet fairly common complaint due to worn coup Noticed steering clicking noise in column from 2012 Sonata with 124k kms Sure enough when researched on inet fairly common complaint due to worn coupling Despite my diagnosis service mgr told me $132 shop diagnosis was reqd...and that he would see what he could do to help offset this cost against any repair costs. Surprise...diagnosis confirmed what I had concluded Mgr estimated approx $500 + to replace cheap plastice coupling Foned 2 other dealers and they quoted 2.5 hrs labour or $325 (US dealer quoted $200US) Returned to Langley mgr and he asked me to identify which Hyundai dealer had quoted $325 ?? When reluctantly told him he asked me to wait and see if his mechanic agreed...and yes...they agreed to match $325 quote Very unprofessional conduct...Got job completed with full satisfaction at alternate dealer Never again for either purchase or service from these "curb siders" More

Poor customer service practices. I would suggest you not purchase from this dealership. They have extremely poor customer service policies. NEVER give them a deposit. My 19 year ol I would suggest you not purchase from this dealership. They have extremely poor customer service policies. NEVER give them a deposit. My 19 year old family friend went into the dealership to look at a 2018 used Elantra GT. After driving the car he wanted to think it over. Shortly after, the salesperson called him to ask him how things are going and suggested he pay a small refundable deposit to "hold the car". He gave them a deposit over the phone and was told it was refundable. A few days later he decided on something different and called. His salesperson said not problem. A week later no refund . As an adult, I was concerned and personally went to see the manager in person. The Finance Manager gave me an excuse that deposits are returned by cheque and it takes 2-3 weeks. It was clear she did not care or was not interested in helping. She would not even give me the number of the Accounting department I could call. I found her to be very unprofessional. It has been 18 days now and still no refund. Based on my experience if you are a younger person and not familiar with buying a car I would not buy from here. They are not a good dealership. More

Great Service Zero stress Brad was great! He listened and showed me the products I had asked for with the features I wanted. I felt at ease and was very satisfied with the enti Brad was great! He listened and showed me the products I had asked for with the features I wanted. I felt at ease and was very satisfied with the entire sales process! More

Regular Maintenance on my 2014 Hyundai Elantra GT Booked an appointment for a simple oil change. They called me and advised me they had found a problem with an oil leak in my timing chain and were abl Booked an appointment for a simple oil change. They called me and advised me they had found a problem with an oil leak in my timing chain and were able to fix that under warranty. They also suggested that I have another maintenance issue taken care of at the same time. I appreciated their communication with me throughout the servicing and that a courtesy driver/vehicle was provided to get me to work and back again to pick up my vehicle, which had been washed and ready for my pick-up. Staff were friendly and very courteous. More

So easy to deal with I visited Langley and the other local Hyundai dealers. Langley were the far easiest to deal with and were not pushy at all. They were eager to show th I visited Langley and the other local Hyundai dealers. Langley were the far easiest to deal with and were not pushy at all. They were eager to show the cars and answer any questions I had. They let me do the test drives without a salesman, which I think is great as it lets you really check the vehicle out. Negotiations also ended up being extremely straight forward. If you are there then ask for Brad for a very stress free car purchase. More

Great Service Always happy with the service I receive here. I appreciate the drop off & pick up when I leave my car as well as the car being washed😊 Always happy with the service I receive here. I appreciate the drop off & pick up when I leave my car as well as the car being washed😊 More

Spare tire missing after tire service After taking in my Santa Fa to replace a flat tire, my spare tire got missing (was not underneath the car where it belongs). Found out 4 month later a After taking in my Santa Fa to replace a flat tire, my spare tire got missing (was not underneath the car where it belongs). Found out 4 month later and called dealer. Dealer denies, says he has video footage that shows they did, but he’s not willing to show me. Says maybe it was stolen or something... makes no sense, no one steals the little donut spare tire. Also no one checks that a dealer put the spare tire back underneath after service... Very poor reaction from a customer service perspective. Just own it and replace the tire, mistakes happen. Can not recommend this dealer, nor will I ever go there again. You’re on your own as soon as you leave the door after purchase, they don’t seem to care about a good customer relationship... More