Land Rover Royal Oak

Worst experience; shady, difficult to work with, not willing to provide proper carfax and overall service history on a Subaru outback, tried to push their theft insurance and detailing; any dealer provi willing to provide proper carfax and overall service history on a Subaru outback, tried to push their theft insurance and detailing; any dealer provides a clean car, not forthcoming on financing plans, changed bill of sale outside our agreement. Excellence in arrogance (fastest way to lose a spending customer) and incompetence ever experienced because I shut it right away to never spend a penny to this location. Spend your time and money elsewhere where it is appreciated. More

Deeply disappointing experience at Land Rover Royal Oak. The staff came across as arrogant, dismissive, and unprofessional — attitudes that have no place at a dealership representing a brand like Land Rover The staff came across as arrogant, dismissive, and unprofessional — attitudes that have no place at a dealership representing a brand like Land Rover. For a brand that markets itself on luxury and a premium customer experience, the gap between what’s promised and what’s actually delivered here is embarrassing. Interactions ranged from indifferent to outright condescending. What should have been a positive experience around a significant purchase was instead frustrating from start to finish. I would not recommend this dealership. Save yourself the headache and shop at another Land Rover location — the product is the same, the treatment is not. More