Laird Wheaton GM

My unappointment Made Appointment 2 weeks in advance Drove into bay and there were three service reps there , one serving a client the other two doing nothing . I app Made Appointment 2 weeks in advance Drove into bay and there were three service reps there , one serving a client the other two doing nothing . I approached one and she said i would have see the person that was already serving a client. The person infront of me needed a long consultation . As i patiently waited the other two service reps took through four other vehicles through. After standing for half an hour i opened the bay door and drove to the competition . This is the third time this service department has done this type of customer care , but now was the last for me . More

couldn't diagnose a bad alternator. 1999 oldsmobile aurora charging light came on voltage went down to 10 volts. i was near laird so took it in. they said it was a thermistor that was no 1999 oldsmobile aurora charging light came on voltage went down to 10 volts. i was near laird so took it in. they said it was a thermistor that was no longer available. i looked up on the internet that all you had to do was either short it out or put a 1,5 k resistor in line to check the charging. they said that they would not do that because they would be liable and could sue them. later i found out that blackies in duncan had two of them and i asked what they wanted for them. they gave them to me because they were of little value. after a 400 dollars given to laird for this diagnoses i had it towed home which cost another 300 dollars. their rate is 130 dollars an hour. taking it to a 80 dollar an hour garge the put an alternator in in less than two hours and has been fine ever since. they said everything on laird's assessment was false. never recommend them. More

2017 GMC 3500 HD Felt a shake when test running it and was told it would be taken care of before I picked it up picked it up and the salesman Lenoard and sales manager Felt a shake when test running it and was told it would be taken care of before I picked it up picked it up and the salesman Lenoard and sales manager Ross 100% did as they said and took care of all issues and then some! Was a pleasure dealing with them both and would/have recommend family and friends. Great work guys, keep up the good work!!! More

Lenoard has proven to be a 5 🌟 guide at Laird Wheaton I purchased a 2016 Chevy Silverado 2500 from Lenoard at Laird Wheaton in Nanaimo, BC. I am very happy with my purchase and continue to receive 5 🌟 se I purchased a 2016 Chevy Silverado 2500 from Lenoard at Laird Wheaton in Nanaimo, BC. I am very happy with my purchase and continue to receive 5 🌟 service. My appointments are quick, easy and informative. I would also suggest you let them know that Doug Carter sent you with a 5 🌟 review and they may know how to put a 💯💰 in your pocket. More

Mike Lax - top notch Mike Lax helped us purchase our new GMC Sierra. We felt he worked hard on our behalf to get us a good deal on our truck. I would recommend anyone wh Mike Lax helped us purchase our new GMC Sierra. We felt he worked hard on our behalf to get us a good deal on our truck. I would recommend anyone who is looking for a vehicle to go and see Mike. More

Leonard for the win again. Leonard is by far the best sales person we’ve ever dealt with. We bought a truck with him last year and discovered that it’s too small for what we nee Leonard is by far the best sales person we’ve ever dealt with. We bought a truck with him last year and discovered that it’s too small for what we needed (no fault of Leonard). Surprised him on Monday and told him we needed a bigger truck, he dropped everything to go find it for us. We left with our dream truck again. We’re loyal Laird Wheaton customers for life, and it’s all because of Leonard and his incredible customer service and knowledge. You’re the best Leonard, Thanks again!! More

Very nice and knowledgable staff! From the time I called in to book an appointment with Becky, who is exceptionally nice, dealt with your long term excellent employee Jennifer Lam, to From the time I called in to book an appointment with Becky, who is exceptionally nice, dealt with your long term excellent employee Jennifer Lam, to Bruce your very sweet shuttle driver! Very good dealership with great honest staff and great mechanics! Am thrilled to deal with you now as opposed to Dueck in Vancouver! No comparison! will be back and buy my next car here also! More

Today's oil Change, thank you No charge for our oil change and vacuum. No attempt to upsell us. We have had our 2014 Buick Encore purchased from Ken Gein, for 2 years. We have not No charge for our oil change and vacuum. No attempt to upsell us. We have had our 2014 Buick Encore purchased from Ken Gein, for 2 years. We have not spent anything on maintenance yet. Great sales team, finance team, service team. Today thanks to Sheila for her professional customer service. Laird Wheaton a great place to buy and stay with them. S. More

Overcharge Felt we were grossly overcharged for a basic service issue. Key broke in the ignition so just needed to replace the part. Cost two hours labour for $2 Felt we were grossly overcharged for a basic service issue. Key broke in the ignition so just needed to replace the part. Cost two hours labour for $220.00 plus parts for a total bill of $500.00. Spoke with another mechanic who said the job takes about 20minutes. Nobody seemed to care about our concerns right up to the cashier who took our money without even looking up from her desk once. Will never set foot on this lot again. More

Most amazing This dealership and the staff are just amazing. The experience I had with my purchase was nothing less than outstanding. I would absolutely recommend This dealership and the staff are just amazing. The experience I had with my purchase was nothing less than outstanding. I would absolutely recommend this dealership to anyone looking for new or used vehicles. More