Koch Ford Lincoln

You are only as good as your sales people I have had my 2005 Focus serviced at Koch Ford Lincoln for a few years. I guess it was time to get a new car. Since I enjoyed the excellent service fr I have had my 2005 Focus serviced at Koch Ford Lincoln for a few years. I guess it was time to get a new car. Since I enjoyed the excellent service from this dealership, I decided to take a look at the 2014 Focus. I was introduced to Shelly Posey who took care of me with utmost patience and consideration. She gave me a more than fair trade-in deal with the new purchase. When my car arrived, Shelly familiarized me with control centre of the vehicle and helped me with SYNC. I did not have to read the manual! Thank you Shelly and the friendly staff at Koch Ford Lincoln. More

AMAZING EXPERIENCE!!! This was by far the BEST experience we have ever had purchasing a vehicle! From the minute we walked in, we were treated like family! Totally comforta This was by far the BEST experience we have ever had purchasing a vehicle! From the minute we walked in, we were treated like family! Totally comfortable, pressure free, enjoyable experience! We went into the dealership interested in a Ford Explorer. In the end, we test drove the Explorer, a Focus, and a F150! We ended up totally falling love with the truck and left with a beautiful new FX4!! We couldn't be happier with all the sales people and managers! We dealt with 2 different sales people, the sales manager as well as a finance manager- All were totally professional, yet treated us like family. They spoke completely honestly to us about everything, explained everything to their full potential, had utmost patience with us and NEVER pressured us into ANYTHING! We left with a beautiful vehicle that FITS our family and have the BEST service package you could EVER dream of having! I am being totally truthful when I say YOU WOULD BE SILLY TO GO ANYWHERE ELSE BUT KOSH FORD!!!! Even if I ever move out of town, I will come back to them! They are in our family for life now! My opinion is that little kids are one of the best gauges on whether an environment is safe/comfortable. They will shy away from anything they feel is scary or not safe. Our daughter was in Dax's (Sales Manager) arms by the time we picked up the truck and gave him a hug good-bye!! THAT MY FRIENDS IS A TRUE FAMILY EXPERIENCE! More

Great service Great staff and service. Knowledgable and went out of their way to make sure I was confident in the vehicle I wanted to buy. Great buying experience Great staff and service. Knowledgable and went out of their way to make sure I was confident in the vehicle I wanted to buy. Great buying experience for my first new car experience. More

Extremely satsifying experience. Our initial conversations were quick, concise and the representative was very courteous. He treated us as though we were family. He was very knowledge Our initial conversations were quick, concise and the representative was very courteous. He treated us as though we were family. He was very knowledgeable and patient, yet businesslike. During our time investigating the purchase, we looked carefully at four other brands and then checked costs at three Ford Dealerships. Koch definitely offered the best value for the vehicle we chose. It's nice to deal with a professional representative in what we feel is a truly professional organization! We would be delighted to recommend both in the future. More

A Pleasant Experience I was extremely pleased at how well Kyd was able to accomodate my schedule. I did not have a lot of time to dedicate to vehicle shopping or negotiati I was extremely pleased at how well Kyd was able to accomodate my schedule. I did not have a lot of time to dedicate to vehicle shopping or negotiating but never once was I pressured to "get the deal done". We were able to go forward according to my schedule. Every aspect about the vehicle we purchased was well explained to us. We were extremely well treated and respected. Well done. More

Buying our first Ford was a great experience! It was a great experience to buy our very first car - a Deep Impact Blue Ford Escape SE 4WD - at Ford Koch! They were very friendly to us and they pro It was a great experience to buy our very first car - a Deep Impact Blue Ford Escape SE 4WD - at Ford Koch! They were very friendly to us and they provided all the information and details was needed to be able to find the car with the options what was fit our needs the best. The test drive with Chase was awesome, he really knows these cars! He showed all the functions / features in a very understandable, professional way. He also drove us to the registry office to have our license plate quickly. Jeremy was very kind to us too, I have not felt pressured what was very positive for me as I always need time to look after everything before I make any serious decision. He spent lots of time to try to help us with the decision and he was a good partner in a fair price negotiation. Shelley (via email and phone) and Rob took care of the finance part and paperwork, and however sometimes it's the longest and most boring part of the purchase Rob tried to make it interesting and he let me ask as much as I wanted about anything - and I asked a lot. :) At the end we've purchased the maintenance plan and the extended warranty too because it's important to us to be sure our car will last long in a good condition and we'll drive to many awesome places without a worry. Koch Ford not only worked great for the sale but looked after us from sale to delivery and after! Thank you very much guys!!! :) Overall our experience was very positive so I strongly recommend Koch Ford to everybody who is looking to buy / lease a new car! More

Best sale we met! My husband and I are very satisfied to buy our first new car Ford Edge at Koch. We are very lucky to meet the Shelly Posey, she is very friendly and p My husband and I are very satisfied to buy our first new car Ford Edge at Koch. We are very lucky to meet the Shelly Posey, she is very friendly and professional to us, answered all our questions and very kind to nice. Actually we have been in one of the Nissan's store, but the manager there is very push to us. Both of us believe Shelly is the best sale we ever met. Definitely recommend to all our friends who want to buy car. Thomas & Michelle More

excellent customer service................... They treat you very nicely. all the staff is very friendly & helpful. Kyd is just awesome in his job.He knows everything about the product and always They treat you very nicely. all the staff is very friendly & helpful. Kyd is just awesome in his job.He knows everything about the product and always willing to help. More

Encouraging and positive experience I have been very skeptical of car dealerships for many years now. Prior to going to Kochford I was quite disenchanted and frustrated that all of the d I have been very skeptical of car dealerships for many years now. Prior to going to Kochford I was quite disenchanted and frustrated that all of the dealerships I had visited were not trustworthy. In fact, many told me what turned out to be untruths. They were more interested in selling a car rather than retaining a customer. Once arriving at Koch my skepticism shaped my initial interaction. However, working with Shelly and the other staff at Kochford I believed the effort to retain me as a longer term customer was genuine and as important as a sale. They listened and I feel I got a very good deal. I recommend Shelly and Kochford to others. The only drawback was that I felt pressured to purchase the maintenance plan and other services. I did eventually buy the maintenance plan after many questions, mainly because it is a good plan and the staff were very patient openly responded to my concerns. I am happy with my car and I don't feel that I got a raw deal. More

Great customer service I was extremely happy with both Shelly and Dax for the time they spent with me. There were options that I specifically wanted and Dax took the time t I was extremely happy with both Shelly and Dax for the time they spent with me. There were options that I specifically wanted and Dax took the time to find me the exact vehicle that fit my needs and budget. Shelly made sure that my vehicle was ready on time and even arranged with the parts department for the installation of all my accessories. She also made sure I knew how to operate all the gadgets in my new truck. I would definitely recommend the team at Koch for anyone looking for a new vehicle. More