Koch Ford Lincoln

Truely Exceptional Customer Serivce I chose to purchase my new vehicle from Koch over other, must closer dealerships because of the outstanding level of customer service I have received I chose to purchase my new vehicle from Koch over other, must closer dealerships because of the outstanding level of customer service I have received from Koch Ford's service department. I am very glad that I did. Customer service from the sales department was on par with what I had experienced from the service department. I ordered my new vehicle from the factory and during this process Koch was very helpful, and informative. Once my vehicle arrived the sales team and financing department made the delivery experience very quick and enjoyable. (they even bought us lunch!) After sales customer service has been also on par with the above average level of service I have now come to expect from Koch. They have earned my family's business for life. More

Top noch service I had a great experience working with Shelly. No pressure, just good information about the car I was looking at and comparisons with other cars. Dax I had a great experience working with Shelly. No pressure, just good information about the car I was looking at and comparisons with other cars. Dax was very helpful and patient with the paperwork, and willing to go into great detail. Very well done by the staff. More

Always have had great service Mitchell is a pleasant and conscientious service rep. He always makes an extra effort to solve any problems that I may have had. and he has always de Mitchell is a pleasant and conscientious service rep. He always makes an extra effort to solve any problems that I may have had. and he has always delivered the car in the time frame we agreed on. More

Amazing Shelly Posey was amazing! Highly recommend Koch Ford Lincoln answered all our questions made us feel important. Definitely went above and beyond! Orig Shelly Posey was amazing! Highly recommend Koch Ford Lincoln answered all our questions made us feel important. Definitely went above and beyond! Originally was not looking to purchase same day but Shelly helped us get the best deal we could have hoped for! Will definitely return! More

Great help Due to credit issues I couldn’t buy a used vehicle. But they found me a new vehicle with everything I wanted for almost the same price. I was very hap Due to credit issues I couldn’t buy a used vehicle. But they found me a new vehicle with everything I wanted for almost the same price. I was very happy and will definitely recommend them. More

Great Experience I had a lot of fun working with Shelly. She listened to what I wanted, was very knowledgeable and went out of her way to make sure I was accommodated I had a lot of fun working with Shelly. She listened to what I wanted, was very knowledgeable and went out of her way to make sure I was accommodated. Well done! More

Seamless Great buying experience. Ron in sales was very friendly, helpful and accommodating. He took the time to ensure I knew all the features of my new vehic Great buying experience. Ron in sales was very friendly, helpful and accommodating. He took the time to ensure I knew all the features of my new vehicle. Dax from the finance department finalized everything in record time. I recommend Koch Ford Lincoln to anyone looking for a fun and easy buying experience. More

Review Nick, Kelly and Tim Nick was knowledgeable, friendly and helpful. I met with him two times and was impressed with his willingness to accommodate me and my son. Kelly Nick was knowledgeable, friendly and helpful. I met with him two times and was impressed with his willingness to accommodate me and my son. Kelly was friendly and helpful. If Kelly did not know something regarding the finances he knew who to contact and he did so. Kelly was also willing to help my son with a truck issue which he didn't have to do. Tim in Finance was mindful of my budget with everything I wanted on my list so I am pleased. We had to telephone him at home and he took the telephone call. I think both Nick and Kelly are an asset to Koch Ford and I enjoyed meeting them. More

Best customer service I had gone through a broker, he sent me into Koch Ford. Immediately the General Manager Brent and Sales Representative Shelly were incredibly informat I had gone through a broker, he sent me into Koch Ford. Immediately the General Manager Brent and Sales Representative Shelly were incredibly informative and helpful. They pulled the car around that I wanted right away; I bought a car and I was out of the dealership within a few hours. They gave me an incredible deal and were very respectful of my budget. Couldn't be happier with my choice! Terence from Finance was also awesome, went through everything with me, was personable and understanding of my situation. He made everything happen super fast so I could get the car right away! Thank you Koch Ford More

Our new Explorer Nick Ellery did a great job with the purchase of our Explorer, being it was done mostly by phone and email also texting. We would recommend Nick to a Nick Ellery did a great job with the purchase of our Explorer, being it was done mostly by phone and email also texting. We would recommend Nick to anyone who is interested in a Ford. More