Koch Ford Lincoln

Appreciated The service manager got back to me to help make things right after what felt like was a negative experience. After A good phone call, the manager show The service manager got back to me to help make things right after what felt like was a negative experience. After A good phone call, the manager showed why Koch is a good choice, his care and understanding for the situation was greatly appreciated . More

Employee! Breanna helped me fulllfill my dreams /needs of gettin into a ford truck f-150 :) can not thank her enough !! Walked me through every step of the way Breanna helped me fulllfill my dreams /needs of gettin into a ford truck f-150 :) can not thank her enough !! Walked me through every step of the way . More

GM was excellent in resolving my issues promptly. currently under discussion with Koch to rectify the situation. GM very polite and willing to try and find options to help us, and will update. Upda currently under discussion with Koch to rectify the situation. GM very polite and willing to try and find options to help us, and will update. Update: issue was resolved promptly and am satisfied with the resolution agreed on. More

HORRIBLE Horrible, Horrible, Horrible! I would never buy a car from here again! I don't recommend anyone buying a car from here! all they care about is MONEY! Horrible, Horrible, Horrible! I would never buy a car from here again! I don't recommend anyone buying a car from here! all they care about is MONEY! NOT THEIR CUSTOMERS! FAULTY PRODUCTS! DON'T BUY FROM THIS DEALERSHIP!!! I wouldn't even go here for an oil change! More

Service Booked over there online booking service Oct 30 for Friday Nov 9. Modified my appointment the morning of Nov 5 to Nov 8 as there was available time sl Booked over there online booking service Oct 30 for Friday Nov 9. Modified my appointment the morning of Nov 5 to Nov 8 as there was available time slots showing online so I booked that. About 2 hrs later Koch Ford called me said they have no availability and I need to rebook for the next week starting Nov 15. Service advisor which I will not name did nothing to get my original Friday Nov 9 appointment back. Been going here since 2016 for my service and will not return. Fix the online booking system to avoid this in the future for other customers please. Just to clearify Mitchell was not my service rep but didn't no show the person assigned to me so this review does not reflect on Mitchell's service More

Thanks Ty “Paw” I needed some winter tires and rims to put on my Ford Fusion that I got from Koch this spring. I just wanted my car to have a great traction in a sn I needed some winter tires and rims to put on my Ford Fusion that I got from Koch this spring. I just wanted my car to have a great traction in a snow but also look great, so I asked Ty to help me out with this conundrum. Very same day he send me an email with few possible options. We picked the best one for my vehicle and I must say it looks great and I love it! Thanks to Ty this process was fast and extremely satisfactory!!! Thank you again Ty for your hard work! I’m a very happy customer ! More

Brent is fantastic!!! Answered all my question, thouroughly ran through everything. Gave me options that other salesman didn’t which I really appreciated. Will for sure be Answered all my question, thouroughly ran through everything. Gave me options that other salesman didn’t which I really appreciated. Will for sure be back to see Brent when I purchase my next vehicle. More

Replace oxygen sensor Vehicle was repaired on time, service staff were professional and courteous resulting in a painless experience. Bob was new to the service area but im Vehicle was repaired on time, service staff were professional and courteous resulting in a painless experience. Bob was new to the service area but impressed as knowledgeable and professional. More

Excellent Service After a long drive from California to Edmonton, our battery (which was new) started acting up. We took it to Koch and were soooooo impressed with the After a long drive from California to Edmonton, our battery (which was new) started acting up. We took it to Koch and were soooooo impressed with the service. The staff was so friendly and helpful. They gave us a loaner car, and did an excellent job of finding the problem and fixing it - all under warranty. We drove a great car for two days, had excellent communication and they even gave us water when we left. They go above and beyond! Thanks especially to Scott who took care of us so very well from the beginning. More

Great Staff, Awesome Deals! These guys go above and beyond to makes sure you get the vehicle you want at the price you can afford. They treat you like family, not just a customer These guys go above and beyond to makes sure you get the vehicle you want at the price you can afford. They treat you like family, not just a customer! Great Service! More