Moved from Edmonton to Sylvan a few months ago, first time experience with this dealer/service center and it's worth sharing.
Made an appointment 1 week ago, for a recall notice on my 2006 Envoy door switch, oil change & drive train work on transfer case which I imagined would be in the order of $1000, showed up for at 7:30 am on Nov 12th, was told there was no record of my appointment and the shop was extremely busy. The Service Rep. (Jackie M.) said she would take the vehicle and try her best to get the work done today, however, the vehicle may have to stay overnight, I reluctantly agreed.
To my surprise she called around 9:30 and advised the recall work was completed, the oil change was about done and she quoted me a firm price for the drive train work, I told her to proceed, she said the vehicle would be ready later today. At about 11:00 am she called back to advise all the work was done my vehicle was ready and the final price was $300.00 less than expected.
Complements to Jackie and the Shop staff for their customer service excellence, it's greatly appreciated. Perhaps it's time to upgrade the Envoy to a new Acadia Denali.