Kingston Toyota

Caution caution caution - BAIT AND SWITCH !! Visited this dealer late Saturday with my father recently and we made a very good deal for two new cars (we both happen to be in the market to buy at Visited this dealer late Saturday with my father recently and we made a very good deal for two new cars (we both happen to be in the market to buy at the same time). These were both cash deals, no financing and no trade. Spent a good deal of time with both the salesman and the sales manager and concluded our afternoon with a deal ... or so we thought. My father went back on Monday to pay the deposit for both cars and complete the deal ... but just as quick as that, the "deal" was now several thousand dollars higher than our agreed original deal. My father raised the issue and produced the written offer from the previous Friday, but the sales manager told him that the original deal was too generous and they'd changed their mind. He pointed out that we hadn't yet paid a deposit and we hadn't yet signed a sales agreement ... all they'd offered was merely that: an "offer and not an agreement"!! They haggled a bit ... and Toyota offered to respect the original price, if we threw in our current cars in trade !!! Wait a sec ... if we did that, we'd be paying a higher amount than what was NOW being offered!! Well ... perhaps they could do a different car for the quoted price ... but wait, that'd be even higher than the newly proposed car was currently offered at, before discounts!! What a disappointment !! More

Excellent from Mr& Mrs P Our service with Craig was flawless. Everything was ready and waiting and he made the leasing a breeze. Have to give a word out for Wendy Woodend, she Our service with Craig was flawless. Everything was ready and waiting and he made the leasing a breeze. Have to give a word out for Wendy Woodend, she also made an extra effort in making the paperwork easy and went above and beyond to help us. More

Seamless experience! We wanted to sell our used Highlander privately and buy a new Hydbrid. Salesperson Dave Ross was an indispensible ally in negotiating the deal for th We wanted to sell our used Highlander privately and buy a new Hydbrid. Salesperson Dave Ross was an indispensible ally in negotiating the deal for the new vehicle and also made himself available to facilitate a private sale where an out of town buyer came to the dealership to inspect and ink the sale for our used model. His knowledge of the vehicle was unparalleled, and he helped navigate the bewildering array of paperwork that comes with buying and selling. I shall not hesitate to buy my next vehicle from him or recommend him by name to anyone shopping in Kingston. More

Excellent customer service A sincere salesperson, Dave Ross. Sound advice, fair, informative and does not pressure you. Excellent customer service. Very happy with our purcha A sincere salesperson, Dave Ross. Sound advice, fair, informative and does not pressure you. Excellent customer service. Very happy with our purchase, staff are most courteous and. Very courteous thoughtful. Have been dealing with this dealership for over 18 years from servicing my previous Toyotas to this recent purchase. More

Great experience I travelled 2hrs to visit this dealership and was extremely impressed from the minute I arrived. I had called them a head of time and they had my ve I travelled 2hrs to visit this dealership and was extremely impressed from the minute I arrived. I had called them a head of time and they had my vehicle ready when I arrived. I was really impressed how this dealership conducts themselves- they're not pushy and they don't ignore you either- which I feel happens way to often. I dealt with salesman Craig-this guy knows exactly what he's selling which is true asset to a company. Craig is not pushy, he answers your questions and listens to your needs. I ended up purchasing a vehicle and wouldn't hesitate to buy there again. I've finally found a better Toyota dealership than where I live. More

Worth the drive - satisfying experience. A few weeks ago, we returned from our city, miles away, for our 3nd Toyota, the 2nd Prius. Dave Ross was the main reason in each case. He has been f A few weeks ago, we returned from our city, miles away, for our 3nd Toyota, the 2nd Prius. Dave Ross was the main reason in each case. He has been friendly, professional, and honest in helping us choose the model and year that fit us best. He assisted us in arranging follow-up service. Thankyou as well to Steve MacArthur for his leadership and consideration in making this trade-in & purchase possible. More

Very Professional, Fair and Friendly! We are always pleased with the tremendous service we receive from Kingston Toyota since we first started dealing with them 16 years ago. We have a To We are always pleased with the tremendous service we receive from Kingston Toyota since we first started dealing with them 16 years ago. We have a Toyota dealership in our City within close proximity to where we live, but we continue to travel to Kingston Toyota each time due to the great service from very friendly, fair and professional people.! Always a pleasure working with Dave Ross !... More

Excellent Service we received From Steven MacArthur I want to take time to mention that Sales Manager Steven MacArthur @ Kingston Toyota Has Exceeded Standard. Steven went absolutely above & beyond for I want to take time to mention that Sales Manager Steven MacArthur @ Kingston Toyota Has Exceeded Standard. Steven went absolutely above & beyond for us. We are very Please with the way he handled our account.He has Knowledge & Expertise like no other Dealers Ships I have been in. I will recommend to my Friends & Family to go & see Steven. Great Job Steven MacArthur& Thank You Sincerely Mr. & Mrs. O More

"Needed a safe and reliable vehicle" Being a senior citizen I wanted to be as independent as possible when it came to the up keep of my vehicle . I feel very safe and confident driving my Being a senior citizen I wanted to be as independent as possible when it came to the up keep of my vehicle . I feel very safe and confident driving my new RAV 4 and are ready for anything old man winter throws our way. Special thanks to Jim Kelman for getting me safety back on the road. sincerely Miriam Frenzl More

New Upgrade on my RAV 4 My husband and I are upgrading our RAV 4 (which we absolutely love!) from 2008 to 2011. We have been Toyota customers since February 2012. We have c My husband and I are upgrading our RAV 4 (which we absolutely love!) from 2008 to 2011. We have been Toyota customers since February 2012. We have complete trust and confidence in the Toyota brand, safety and employees. Jim Kelman was our salesman again for our newer RAV4 and we are very pleased with the service he provided. Wendy Woodend worked with us from the financial portion of the service and she also made it a smooth process. My husband and I are committed to staying with Toyota because we believe in the brand and the customer service can't be beat. More