Kingston Honda

What can I say? This dealership prides itself in lying to customers…from the sales manager to the salesman…I called to purchase a 2024 Odyssey (valued at 60k), was t This dealership prides itself in lying to customers…from the sales manager to the salesman…I called to purchase a 2024 Odyssey (valued at 60k), was told the vehicle would be ready the following week, I asked many times if they could really deliver…they assured me no problem… we did the paper work and gave them a deposit. Long story short…they started with the excuses…(always me calling them) they blamed the shipping company trying to explain how I should understand because the van is coming from so far away (18 hour drive 🙄)...I can order a $5 widget from china and can track it every step of the way…they are deceptive and will lie to get a sale…they wasted my valuable time and caused a needles hard credit check…avoid this dealer at all costs!! update: Jason the sales manager tried to flex by denying me my $500 deposit…after calling visa…I had my deposit returned from Visa…If you’re the owner of this establishment, I recommend you reign in your sales manager! More

We recently purchased a new 2024 Pilot from the crew at Kingston Honda and were very happy with the attention and service we received. Daniel Lopes our Product Specialist was excellent. He was very knowl Kingston Honda and were very happy with the attention and service we received. Daniel Lopes our Product Specialist was excellent. He was very knowledgeable about the vehicles and competitors. Jason the General Manager was very fair and open in our discussions and very knowledgeable as well. We would not hesitate to purchase our next Honda from them. More

We recently purchased a vehicle at Kingston Honda and I would like to share the experience that we have had with them since our purchase. We bought a 2024 CR-V in January, and only three weeks after purcha would like to share the experience that we have had with them since our purchase. We bought a 2024 CR-V in January, and only three weeks after purchase, it began to have significant mechanical issues. We brought it in to Kingston Honda, and they confirmed that the vehicle was not driveable as the fuel injectors were faulty and would require replacement. They advised that the parts were backordered, and the timeframe would be weeks to months to have this fixed. We requested a loaner vehicle and they refused to provide us with one, despite the fact that we had just purchased a brand new vehicle from them only 3 weeks prior. They informed us that we would be without a vehicle for a full week (5 business days) and then would receive a rental car. They also informed us that we would not receive an equivalent classification vehicle when we did receive the rental, and provided us with a small car. We have 3 young children who ride in car seats & boosters (as well as a dog), and the car they provided us with could not safely fit our 3 kids in their seats across back. They told us that our only option would be to pay $40/day to upgrade to an equivalent classification vehicle, which equates to ~$1200/month. We strongly felt this was not an affordable or reasonable request, given that we had just spent our money on buying a brand new vehicle from them. Ultimately, if a small car is what suited our family's needs, that is what we would have purchased - we paid the higher cost to buy an SUV for a reason. I would add that the employees at the dealership ask you to write a 5 star review on Google after purchase, and I feel that a lot of the positive reviews below here reflect this request. While we did not have any issues with the sales rep we dealt with, at no point in this exceptionally frustrating experience did anyone from the management side attempt to make contact to even offer as much as an apology for the stress that it added for us. We have just received our vehicle back, but at this point, it has been unusable longer than it has been usable. We would not have purchased a Honda if we knew this would be their customer service standard. More

I didn't even want to give them one star they sold me a lemon I bought a non Honda vehicle from them I bought a car that wasn't a Honda it wasn't a cheap purchase in 3 months I had the engine light on I we lemon I bought a non Honda vehicle from them I bought a car that wasn't a Honda it wasn't a cheap purchase in 3 months I had the engine light on I went back there to see if they could help me no I had to pay $140 for them just to inspect my car I left unsatisfied pissed off do not buy a car from them even a Honda they will just take your money and sell you a lemon all they want is money More

Very pleased with the sales team Daniel and Bob the sales manager. Both are so kind and informative. Got my wife a 2024 Crv and had such a good experience I went back for one myself 6 months later! manager. Both are so kind and informative. Got my wife a 2024 Crv and had such a good experience I went back for one myself 6 months later! More

Brutal. ...Worst service ever. Went into service department to have a banging noise looked at on my 2024 Honda CRV. They proceeded to tell me if it is not w ...Worst service ever. Went into service department to have a banging noise looked at on my 2024 Honda CRV. They proceeded to tell me if it is not warranty work I will have to pay $58.00 for the mechanic to look at my car. Once I questioned their motive the service guy got extremely rude. This will be the last time I will ever purchase a car from them. My advice go to Belleville Honda or Brockville Honda. More

Totally frustrating experience. Parts Manager doesn't reply to voice mail messages nor does the Service Manager. Kingston Honda does not honor Honda Canada policies - they do their Parts Manager doesn't reply to voice mail messages nor does the Service Manager. Kingston Honda does not honor Honda Canada policies - they do their own thing. Did not follow through on two requests for diagnoses. Incorrect information on invoice which they would not correct. More

The sales team is amazing. They made sure I got the car I wanted (CRV - Hybrid) and they took the time to explain to me everything there was to know about my new car upon deli They made sure I got the car I wanted (CRV - Hybrid) and they took the time to explain to me everything there was to know about my new car upon delivery day. They patient, knowledgeable and very personable. Will certainly go back there for my next car. Thanks! More

Brutal. .. worst experience I've ever had at a service center. Owned 7 Hondas/Acuras. WILL never buy or lease another vehicle from them. 4 months and coun .. worst experience I've ever had at a service center. Owned 7 Hondas/Acuras. WILL never buy or lease another vehicle from them. 4 months and counting to fix an oil leak and fighting over warrantee. Still not done. More

"A total waste of time, a customer at this dealership is at the bottom of the list!!" Service Department NEVER answers their phone. When you leave a message they don't even call you back. A heated mirror is at the bottom of the list!!" Service Department NEVER answers their phone. When you leave a message they don't even call you back. A heated mirror issue it was sent in for NEVER was fixed!! Their stupid automated appointment system never reflects the appointment even when you cancel it, it keeps emailing you. AVOID THIS WASTE OF TIME DEALERSHIP, HONDA NO LONGER THE MANUFACTURER IT ONCE WAS. YOU HAVE BEEN FOREWARNED!!! More