Kingscross Hyundai

Bad Service! And a Temper Tantrum!!! Dont deal with Ivan Wu. I came to comparison shop today and because another Hyundai dealership (Toronto Hyundai, where customer service and price coun Dont deal with Ivan Wu. I came to comparison shop today and because another Hyundai dealership (Toronto Hyundai, where customer service and price counts) could offer me a cheaper price on a 2017 Elantra and I didnt buy a car from Ivan. He raised his voice at me in the showroom!! Saying he wasted 2 hrs and I didnt buy anything!! And walked away while I was talking. Excuse me, I had no idea, I HAD to buy a car from him today, just because I wanted to shop around. He threw a temper tantrum like a 3 yr old, and was rude and insulting. I spoke to his boss Kenneth, he needs to control his anger. I have the right to pick and choose where I buy a car from, im not obligated to buy anything from anyone, kiss your refferal goodbye, and a new car deal. Dont waste your time dealing with people like Ivan who cant graciously say goodbye and show customer service because there was no deal. Beware! More

Excellent Hyundai Service I have used Kingscross Hyundai Service for about 4 years for my 2012 Hyundai Elantra Touring. The service reps are very professional and friendly. I have used Kingscross Hyundai Service for about 4 years for my 2012 Hyundai Elantra Touring. The service reps are very professional and friendly. i have all oil changes and maintenance, e.g. brakes, done there and am always satisfied. After 5 years use, I have been extremely satisfied with my Hyundai - probably my best car over 30 years.. More

Terrible customer service Have brought my car here to have servicing related to vehicle performance. After bringing it here 4 times for the same issue, I have still not had the Have brought my car here to have servicing related to vehicle performance. After bringing it here 4 times for the same issue, I have still not had the problem fixed, and they can't figure out what to do. Terrible service, and I wouldn't recommend going to this dealer or buying a Hyundai at this point. I thought Hyundai had good service - but Kingscross Hyundai has been nothing but a pain. Jeremy has been frustrating to deal with and hasn't been able to correct the issue with my car. More

Customer Service Who? Awful customer service.. I have been going to them since 2013 and loved everything about them (even how pricey they were compared to everywhere else) Awful customer service.. I have been going to them since 2013 and loved everything about them (even how pricey they were compared to everywhere else) but not until today. I called the Service Department to ask for some sort of "Summary of Services" I have gotten for my vehicle since I bought it because I am wanting to sell my vehicle and provide this "summary" to the potential buy without needing to go through multiple receipts and work orders. I explained all this to the lady at reception and she kept saying "No. Due to privacy and confidentiality, we don't do that. You should have all the receipts." As a customer for a few years, I'd hope to at least get some leverage or a little assistance from them, but the lady proceeded to yell at me and kept say "No. That's why you were given copies of the receipts and work orders, just use those." Can you imagine buying a used vehicle and receiving numerous paperwork for the mechanical services that's been done on the vehicle? Some of the receipts are old and faded, so that won't be helping anybody. I don't get how hard it is to just summarize the dates I've gone to visit the shop, and what services I have received. There was no need to yell and keep repeating yourself like a broken record without the concern for anything I was saying (I had explained my situation in 3 different ways, but all received the same exact answer.) The lady didn't even apologize for not being able to do anything for me. Worst customer service ever! More

Lack of accountability It's unfortunate that my experience means I've chosen never to use them again. The main concern I have is their sales service rep assogned to my vehic It's unfortunate that my experience means I've chosen never to use them again. The main concern I have is their sales service rep assogned to my vehicle lacked accountability. Thats really all you want from a service level. A consumer knows the cost is always a %50 mark up. The main dissapointment is the the job was fine. Its always fine. In fact part of the reason I used them was at the behest of my mom who was a long time client. Maybe they grew complacent? However for me customer service and net promoter score is paramount to who I do business with. I can respect sincere and honest sales representatives. However with my servicing I don't just tell people to choose a better operation with higher ratings I demand that if King Cross was sincere they would win my business back with %50 discount on a future job. What would get a consumer so upset? When you go to pick up your car and nobody knows where it is because the representative is AWOL or sick. That the rep trying to be accountable is undermined by the disorganization and adhoc manner that management seems to allow their business to be run. That when you finally get a chance to confront the sales guy entrusted with the fact that ratings are poor online and they should be mindful that people have an outlet to express their dissapointment they respond in a flippant manner as though to express contempt for the demands of consumers who worked hard for their money and are trying to choose someone that values that money and business. I will never give my keys to someone at Kingcross Hyundai. The manager was not prepared to make it right and by the time accountability was realized it came fruitless because it was given by the person who's lap this fell on. Poor kid. Not enough authority to do anything meaningful. I received a call late into the month when it was realized my twitter following was modestly considerable. However my mind was made up. In fact I still get emails now with the wrong name asking for my business from this operation and it only aggravated me further to write out this diatribe. My demand is simple. You want to fix it and make it right? I want half off on business because its not about the money. Its about accountability. Its about acknowledging delays, mistakes, costs and being fair to a client. The demands are no different than what one expects at a restaurant or a bank or a lawyer or a doctor. People work hard for their money. I tell them get its value by visiting someone who respects you. Fundamentally thats all anyone really wants. More

excellent service I have dealt with Edwin Ho at Kingscross Hyundai since I purchased my Hyundai Elantra 4 1/2 years ago Edwin Ho is my service advisor. He is very frie I have dealt with Edwin Ho at Kingscross Hyundai since I purchased my Hyundai Elantra 4 1/2 years ago Edwin Ho is my service advisor. He is very friendly and helpful. He has always provided me with excellent service. More

Mixed feelings Imtiaz was perfect. Helpful and knowledgeable. The receptionist though was rude and gave terrible service. She spoke to all the customers like we Imtiaz was perfect. Helpful and knowledgeable. The receptionist though was rude and gave terrible service. She spoke to all the customers like we were children. Not very intelligent children. No smiling and I even caught her shopping online. Andrew was terrible and rude. The receptionist and Andrew seem more interested in flirting with each other thank serving customers properly. Need lessons in being professional and offering customer service. I have bought five Hyundais with excellent customer service like Imtiaz. Receptionist and Andrew do NOT fit in with Hyundai. More

RECALL SERVICE very quick and thorough service - friendly and personal Edwin let me know how long it would take and updated me as the time went by they even wash very quick and thorough service - friendly and personal Edwin let me know how long it would take and updated me as the time went by they even washed my car More

improved customer service with new service advisor Imtiaz Been dealing with kingcross service since 2013, and never had any awsome experience with any of the advisors who never wanted to listern to customers. Been dealing with kingcross service since 2013, and never had any awsome experience with any of the advisors who never wanted to listern to customers. However on my recent visit in 2017, I was amazed at the 360degree change. With the induction of 2 new advisors, Imitaz and Garmen who are alway willing to talk,listen and help resolve issues with clients, have made the difference. I look forward to working with Imtiaz on my next visit. More

Great after sales service!!! Although the service area is not the most modern and glitzy, the staff more than make up for this by their prompt, professional approach with an empha Although the service area is not the most modern and glitzy, the staff more than make up for this by their prompt, professional approach with an emphasis on customer service. I travel more than 70 Km every 6000KM to get my car serviced at this dealership. I have always dealt with Edwin and he has always arranged that services for my vehicle are provided in a prompt efficient manner. There is no up-selling at this dealership and they only do the work on the car that is absolutely needed - this is a rarity in the dealership world and that is why I will keep coming back to this dealership.........STRONGLY RECOMENDED!!! More