Kingscross Hyundai

Consistent Vehicle Service I have owned brand new Hyundai vehicles for the past few years and bring my vehicles to Kingscross Hyundai for service religiously. I don't like th I have owned brand new Hyundai vehicles for the past few years and bring my vehicles to Kingscross Hyundai for service religiously. I don't like that I make an appointment and still have to wait on average 20+ minutes to be served. It is very similar to a DR's waiting room where you show up on time for your appointment and are told to wait as someone will be right with you...they are never right with you, so what is the point of making an appointment? Again, waiting a few minutes isn't unreasonable but over 20 minutes, come on now. The waiting is a waste of time and this process could be a lot more efficient. I will say that the service advisers/managers are typically helpful and detailed in explaining the service and what I can expect. My vehicle is typically ready in the time frame they relay once they take in your vehicle. Edwin was the last service manager I dealt with and he provided me with assistance. On my last visit, I purchased a piece of trim for my driver's side door ($55) from the parts department of the dealership and asked if they could pop this on the door while they were changing my oil. They told me there would be an installation fee to install this small part. I told them not to bother as it seemed pretty ridiculous I would have to pay to snap on this small piece after already paying $62 for an oil change. I took the part home and was able to put the piece on myself in 10 minutes. It would have been nice if they could have done this for me but I guess customer service is not in their best interest. I will continue to take my vehicle to the dealership as I am a loyal customer and do believe they are able to service my Tuscon best while under warranty. I would recommend they re-evaluate their commitment to customer service and satisfaction by improving their processes and going the extra mile to reward customers for their patronage. More

Great experience Noor is the best of the best. He helped me a lot with a great service. And Kathleen helped me with the warranty part. Will definitely come back Noor is the best of the best. He helped me a lot with a great service. And Kathleen helped me with the warranty part. Will definitely come back More

vehicle issues I have had a couple issues with my Santa Fe over the last month. Both times causing me to loose speed on the 401, going from 100 km/h to 60 in seconds I have had a couple issues with my Santa Fe over the last month. Both times causing me to loose speed on the 401, going from 100 km/h to 60 in seconds. It is a very scary thing to happen. I am not happy with this and worried each time I am on the highway. It is only 30 months old and if I could trade it in for a new one I would. The one good thing is each time, I took it in to service the next morning and Edwin took me immediately and dealt with the issue. I was very grateful the second time when Edwin offered me a loner car so I wasn’t inconvenienced any more than necessary. Edward More

Easy of doing business Edwin Ho service manager is awesome person and made the entire process very smooth. I highly recommend this place for your car service needs. Than Edwin Ho service manager is awesome person and made the entire process very smooth. I highly recommend this place for your car service needs. Thank you Edwin. More

Awesome dealership Great experience. I’ll be back next time in need a vehicle. I was in the market for a crossover and Noor helped me pick out a Tucson, and set up the f Great experience. I’ll be back next time in need a vehicle. I was in the market for a crossover and Noor helped me pick out a Tucson, and set up the financing. Didn’t feel pressured ever, and ended up with exactly what I wanted. Kathleen was very helpful on the warranty end. They also helped me expedite the process since I needed a new vehicle sooner rather than later. As I said, I’ll be back. More

Excellent service The assistant service manager, Imtiyaz Patel, explained to me in detail of what needed to be done to my car. I drove the car to Mississauga the next The assistant service manager, Imtiyaz Patel, explained to me in detail of what needed to be done to my car. I drove the car to Mississauga the next day and found that the car ran very smoothly. More

Proficient & Timely Service Service Adviser was knowledgeable and proficient. My car was serviced quickly and the technicians also completed a full inspection of the car at the Service Adviser was knowledgeable and proficient. My car was serviced quickly and the technicians also completed a full inspection of the car at the same time. More

Well explained and gave a lot of credit. Excellent service First thing when you come in, someone greets you like you feels so welcome. About phone call , if a salesperson not available the time you called ,the First thing when you come in, someone greets you like you feels so welcome. About phone call , if a salesperson not available the time you called ,they’ll get back to you as soon as possible on same day. Staff made sure that you’ll leave their office with a smile all the way to your ears. Excellent customer servime.! More

Professional, Prompt and Efficient helping hand!!! While my vehicle made some funny noises and didn’t move smoothly, Garman, the assistant service manager, explained very detailed and patiently to me. While my vehicle made some funny noises and didn’t move smoothly, Garman, the assistant service manager, explained very detailed and patiently to me. In addition, he was very concerned about my need and safety driving. Even though the service centre was very busy, he still arranged the mechanic to fix my vehicle immediately!!! I deeply appreciate Garman’s prompt helping hand, professional advice, friendly and patient tone!!! More

New car purchase The process was very smooth with the salesman giving a very competitive price which included several discounts, mats and a good trade in price for our The process was very smooth with the salesman giving a very competitive price which included several discounts, mats and a good trade in price for our old car.. More