Kingscross Hyundai

Best dealer Best experience purchasing my new Tucson a month back. Noor was my advisor and he is the best. Highly recommended. He perfectly balanced his prioritie Best experience purchasing my new Tucson a month back. Noor was my advisor and he is the best. Highly recommended. He perfectly balanced his priorities and my concerns. More

Customers are people....not idiots Three times I have been involved in no fault accidents, and three times I have brought my card to KG body shop. Mr. Patel was pleasant to deal with Three times I have been involved in no fault accidents, and three times I have brought my card to KG body shop. Mr. Patel was pleasant to deal with but not Arthur. My vehicle has 121,352 Kh , and is considered low mileage 2005 Tucson. Arthur is not a mechanic, and for him to insult my intelligence and to suggest should turn in my car, and buy another vehicle, was a complete insult. As he was fully aware that he could sell MY vehicle for at least 5-7K, and not the 1K based on the Blue book value. The Actuator replacement part is 167.00, not 800.00 dollars. Customers first, not dollars first! More

Service Really appreciatable. The service time was very quick that I expected. Usually it was taking 1.5-2 hrs to get my car serviced. But yesterday it was he Really appreciatable. The service time was very quick that I expected. Usually it was taking 1.5-2 hrs to get my car serviced. But yesterday it was heavy quick. More

Service is painless I went to the end of business hours but Imtiaz took my request nicely and served me fast. Service is good and the cost is affordable. Only suggestion I went to the end of business hours but Imtiaz took my request nicely and served me fast. Service is good and the cost is affordable. Only suggestion is to look/review the parts and replacement cost and it seems too high. More

Very helpful and good service. Imtiyaz G Patel was my service manager for the 1st and 3rd servicing of my car. I had lots of questions related my broken car and needed estimates. He Imtiyaz G Patel was my service manager for the 1st and 3rd servicing of my car. I had lots of questions related my broken car and needed estimates. He answered all my questions and provided me the estimates that I needed. Also walked me through the issues on my car very well. Thank you Imtiyaz. Regards, Rachana K More

Excellent customer service went to regular oil change, but end up fixing few thing that was necessary. While my car was for oil change, they found few problem, they explain to went to regular oil change, but end up fixing few thing that was necessary. While my car was for oil change, they found few problem, they explain to me and gave the quote. My car was ready in promised time. Thanks to everyone involved. More

Alright i pulled in to the dealership to buy a car they had 1 guy outside shovelling snow while 2 salesmen were smoking outside while this guy is struggling w i pulled in to the dealership to buy a car they had 1 guy outside shovelling snow while 2 salesmen were smoking outside while this guy is struggling with the shovelling and assume rest of the sales were sitting around because parking lot was empty and the lot was organized windshields were clean and showroom was neat and tidy music was depressing in the showroom JAZZ ugh are we 70 in the showroom anyway overall experience was ok but they need to help there fellow employees i was ready to grab a shovel and help More

I had a pleasant experience. I had a pleasant experience dealing with a Service Manager by the name of Edwin Ho. He was VERY HELPFUL when it came to the final bill for the install I had a pleasant experience dealing with a Service Manager by the name of Edwin Ho. He was VERY HELPFUL when it came to the final bill for the installation of a replacement right wheel well cover. He made sure that the final bill accurately reflected the correct amount for the labor required to install it - and for that I am most grateful. Edwin is one of the many reasons I will be back to KingsCross Hyundai for future service (as needed) on our 2016 Santa Fe. More

Too long waiting time This is the first time I booked for a Saturday appointment. It was probably busy but then I still expected that everything will be on time considering This is the first time I booked for a Saturday appointment. It was probably busy but then I still expected that everything will be on time considering I have an appointment. My appointment is 9:10 but was called 25 minutes later by one of the advisors. After discussing with the advisor what I need I was told that my car will be finished by 11:00 AM. Since it's almost 10:00 AM I decided that I will just wait. I was called at the reception at probably 11:45 and my car was ready and to pay. That is at least 45 minutes later than I was promised. I went to my car only to find out that my thermostat was changed to F from C which I am not familiar. I went back inside to tell the advisor and a technician was called. So I probably left the car shop at around 11:55 AM. That is 2 hours and 45 min waiting time. At least my car was clean when I received it. :) More

Excellent customer experience Had one of my two Santa Fe SUVs in for scheduled maintenance. The team at Kingscross Hyundai led by Edwin Ho did a great job from the moment my wife Had one of my two Santa Fe SUVs in for scheduled maintenance. The team at Kingscross Hyundai led by Edwin Ho did a great job from the moment my wife walked in to the service depatment to the point when the vehicle was returned to her. Thank you for a job well done.. More