Bought my new Hyundai here in 2016. The paperwork was done for the vehicle and it was a demo with $8,000km on paper. When they brought the vehicle it was over $14,000km. I made a deposit based on trust and they refused to return my money. I am very happy with the car but very unhappy with kingscross hyundai. I felt cheated and not-serviced well. I should have got a further discount based on the extra 6,000kms on the car but they refused and held my deposit.
I also did maintenance here and there is a wait when my car is already booked. Once i had to wait 30mins before they served my and took my car keys. Another time i booked online and they said that the online booking doesn't count when i showed up and they were full for the day and i left without my oil change.
The sales manager here is the problem. I can't remember his name because it was so long. They will try to push things on you and laugh and smile abut their service is horrible at this dealership and their staff cannot be trusted.
Do not trust anyone here. They will say they have been around for a long time but that doesn't excuse shady behavior.
Currently i service my Hyundai elsewhere and love my vehicle but they will never see my money again.
PART 2 in 2019 - gave them a chance and it failed horribly.
After my review above, Ruben called and offered 2 free oil changes because of my review in an attempt to change the one star google review. At the end of the conversation he was already asking for a change immediately to 5 stars. I mentioned that I can only change my review gradually based on the chance I am now giving them and as I receive their up-to-date service. Later the device manager also called and asked me to amend my review prior to receiving the service.
I Arrived at 1145am for my 1150am oil change appointment. I was told to have a seat.
At 1207pm...17 mins later I approached reception about not being attended to. I was told that there were a bunch of walk-in’s. My appointment was booked a week ago formally with kingscross.
Car was taken at 1215pm. 25 mins later.
I explained the above to Garman. He looked at me blank. No apology.
He said it would be about an hour for the oil change.
When I returned I was told the oil change amount. I told them this is free. Garman said that there isn’t anyway for them to know unless it was communicated using some internal form. I sforwarded the email I got from Ruben-Manager as he requested. If I didnt have that, both Garman and the front desk reception didn’t know anything or what to do. I was ok'd to leave without a charge and they made me feel as though it was my fault which I said “those are your internal failed procedures.”
I was contacted by Ruben, the service manager and their reception this week to confirm the appointment and I was told that the 2 free oil changes were in the system but both Garman and reception were clueless.
Another thing to note is that when I was offered the 2 free oil changes for the crappy service both Ruben and the Service Manager asked if I can change their rating to a five star. Thank you for trying to amend the wrong but it is unprofessional and unjustified to ask for a better review in exchange for nothing when I haven’t received or experienced the “new service.” They should have waited until after each oil change and follow up and then after the second oil change talk about my review.
I love my Hyundai but the experience at kingscross is proving bothersome. I’m actually wondering if to not even go back for the second and last free oil change.
I’m not giving any opinion but just stating the facts of my encounter. Their service staff is unprofessional and unfriendly. The overall experience was less than unacceptable at this point.
After having written this and wasted hours at kingscross and writing this review so that others are well informed and can make better Hyundai dealer choices...I will not be returning for my second no charge oil change at kingscross Hyundai. Too much hassle and not worth my time.