
Kia of St. Catharines
St. Catharines, ON
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136 Reviews of Kia of St. Catharines
What a complete let down. This place and the employees are a joke. They promised to have the car I bought detailed and have the scratches on it touched up and promised it would This place and the employees are a joke. They promised to have the car I bought detailed and have the scratches on it touched up and promised it would look like new. To my surprise I was told to get my car undetailed and I would have to return in a few weeks to have that done, very strange. I was having some additions added so thought maybe that was the reason. Nope so I waited, called multiple times asking when I could have this done and was given the run around and every excuse in the book from they don't have the paint yet to the loaner car that they would have been giving me was smashed up, other excuses were that they didn't have any loaner cars etc... you get the picture. I've been waiting for weeks now and am frustrated. So I finally get it in to have this done and was now told that they can't fix the scratches that they had agreed to because the guy that does that just up and quit. I'm tired of hearing their excuses for not providing me with the services that I was promised and as much as I love my car I'm severely unsatisfied with the service I've received and the way I've been treated as a customer. I know I will not be returning to this location when it comes to buying my next vehicle. More
Amazing staff and support In my ** years I have purchased many vehicles. Purchasing this vehicle from Joon at Kia was absolutely wonderful. I honestly can't say enough. Plus, S In my ** years I have purchased many vehicles. Purchasing this vehicle from Joon at Kia was absolutely wonderful. I honestly can't say enough. Plus, Shirley worked with me for all the financing. Definitely will purchase from Joon again :) More
Great dealership, superior service I dealt with Joon at the St Catharines dealership. The service I got from him for by far the best I have ever gotten. I can't count the number of ques I dealt with Joon at the St Catharines dealership. The service I got from him for by far the best I have ever gotten. I can't count the number of questions I asked throughout the process and during my purchase. He answered every single one. Everyone at the dealership was incredibly knowledgeable and kind. I would recommend them to anyone I know! More
New Sportage SUV Owner We just wanted to pass on our comments with regards to the excellent service we received from Osama ( Sam) Adam at the St Catharines Kia on Ontario St We just wanted to pass on our comments with regards to the excellent service we received from Osama ( Sam) Adam at the St Catharines Kia on Ontario Street. From our initial visit, Sam made sure that we had his full attention while we made enquiries about purchasing a Kia Sportage. We made several return visits as we were trying to decide between the Kia Sportage and another competitor. He answered all of our concerns, and provided us with detailed information. Kia St Catharines, and its Managers should be extremely proud to have a Salesperson like Sam who looks out for the best interest of his clients. More
Grandma loves Sam I wanted to buy another Soul but I was not happy with the dealership where I purchased my first one so I went to Kia of St. Catharines this time. My I wanted to buy another Soul but I was not happy with the dealership where I purchased my first one so I went to Kia of St. Catharines this time. My sales person was Sam and I found him to be very helpful, professional and not at all "pushy". New technologies are not my forte but Sam was patient, respectful and answered all my questions. Poor Sam! He even allowed me to put his phone number in with my other contacts, alongside my grandkids so if I don't know what button to push, he'll be hearing from me. More
Professional, straight-forward purchase. I found the vehicle I bought listed on-line and contacted Kia of St Catharines to set up a test ride. The salesman (Sam) was very knowledgeable and pr I found the vehicle I bought listed on-line and contacted Kia of St Catharines to set up a test ride. The salesman (Sam) was very knowledgeable and professional. The car was their last 2016 Kia Rio hatchback and and the price was excellent. Altogether a smooth straight-forward process with none of the sadly all-to-common games a number of other dealers engage in. If you are looking for a car, check them out. Recommended. More
Fantastic Great place to buy a new or used vehicle, no pressure, knowledgeable staff, great selection and great financing rates. Thanks You to Cam and Ernie Great place to buy a new or used vehicle, no pressure, knowledgeable staff, great selection and great financing rates. Thanks You to Cam and Ernie for all the help and great service! Mike p More
easy professional and very knowledgable staff I recently bought Soul from a very good salesman Jo. We talked about some concept vehicles that Kia had. I walked into other Kia dealership Cardinal I recently bought Soul from a very good salesman Jo. We talked about some concept vehicles that Kia had. I walked into other Kia dealership Cardinal Kia and the sales rep looked at me as if I didn't know what I was talking about. Jo knew about it and it was the only thing that we talked about for good 10 minutes. I asked him if he could locate a luxury SX package for me and he did so in less than three hours. I booked an appointment to see the actual car. When I arrived he was getting out of the car after washing it by himself! Jo, thank you very much for meeting my expectations and delivering everything that I asked for. More
Pushy Sales Tactics If I could of given no stars at all for this dealership I would have. I walked into the dealership and waited almost 20 mins before someone came to If I could of given no stars at all for this dealership I would have. I walked into the dealership and waited almost 20 mins before someone came to talked to me and they didn't seem busy at all. The sales person Sami helped us and right away I felt like all he cared about was making a deal. He hardly had any people skills what so ever and even trying to make a conversation with him would always lead back to making a deal. I know its their job but really part of being a great sales person is being easy to talk to and making the customer feel at ease. My wife and I felt rushed and uneasy in that place but thats ok we went to the Hyundai dealership down the street and bought a Sante Fe from them because they have amazing customer service. I have told many people about our experience there and even heard similar stories. I am sure they read these brush it off when they should actually take them seriously. More
First service for my new 2016 Kia Forte In September of 2015 I purchased a 2015 Kia Forte from Kia of St Catharines. I had a wonderful experience with all of the staff, all so nice and willi In September of 2015 I purchased a 2015 Kia Forte from Kia of St Catharines. I had a wonderful experience with all of the staff, all so nice and willing to help as it was also my first car purchase. Today, I was pleased to go visit the dealership once again to have my cars first oil change done, and as I expected I got to see some great faces again and a wonderful time spent. My oil change was done within an hour and I got to catch up with a great employee Sam (who also sold me my car). This dealership is really a friendly fun place to be. Thank you Kia of St Catharines. P.S. To the future customers that read these reviews... When you go ahead and read everything negative about this dealership please don't let it cloud your judgment because all of the times I have been back to the dealership I have received more then wonderful service. I can say that some people may just be a bit to sensitive to some certain suggestions that they make but they are all doing it within your best interest in mind. I work in a sales environment to and we are all just their to help. Bad reviews are just people needing to rant about something because they are bored. More