Kia of Saskatoon

⭐️Disappointing buying experience despite being a loyal Kia owner This happened about a month ago when I was looking for a new vehicle. I had owned a Kia for around six years and absolutely loved it. Un Kia owner This happened about a month ago when I was looking for a new vehicle. I had owned a Kia for around six years and absolutely loved it. Unfortunately, my vehicle broke down and was no longer worth repairing, so Kia was actually my first choice for a replacement. I also liked the fact that I could potentially benefit from being a returning Kia customer. We worked with Mark granadillo, and I want to make it clear that he was a very nice and friendly person. I have nothing against him personally. However, the overall sales experience was ultimately the reason we decided not to buy another Kia. Because my vehicle had broken down that same day, we didn’t know exactly what model we wanted and clearly explained that we wanted to see several options. Instead, we spent around an hour answering many questions before really seeing anything, and ultimately we were shown only one vehicle option. The pricing process was also unnecessarily complicated. There was a lot of buildup before revealing the biweekly payment, almost like an Oscar presentation 😅, but important information such as the total vehicle price and interest rate wasn’t presented clearly upfront. When we asked questions about the numbers, Mark would go back to his manager and return with different figures written on a piece of paper. After roughly 1.5–2 hours, we still felt like we had very little information to actually compare our options. We then went next door to another well-known Japanese vehicle brand, and the experience was completely different. They showed us everything directly on the computer: new SUVs, cars, used vehicles, and dealer-certified options. We could change the down payment and immediately see the biweekly payment, total vehicle price, interest rate, and other numbers. Within about 30 minutes, we had around 10 options to compare. After doing a little research ourselves, we knew exactly what we were buying and what we were paying, and we purchased a vehicle from them that same day. Again, Mark granadillo was a very sweet person, and this isn’t meant as a personal attack. But unfortunately, the sales approach cost Kia the deal with someone who had already been a happy Kia owner for six years and genuinely wanted to buy another one. I’m sharing this because when someone comes in as a loyal but stressed customer—especially after unexpectedly losing their vehicle—they need clear information, multiple options, transparent pricing, and an efficient process. Hopefully, this feedback can help make the experience better for the next customer. More

My 1st review was excellent for Mark(salesperson) then 2weeks later…Mark was awesome-everybody else..well..you tell me? 2weeks later a payment for my old vehicle still came out.(Thursday) I contacted the 2weeks later…Mark was awesome-everybody else..well..you tell me? 2weeks later a payment for my old vehicle still came out.(Thursday) I contacted them on the Friday-nobody called me back( new payment was scheduled for the Saturday) was coming out Monday-tried calling again on Monday-finally contacted my salesperson-they told him to tell me-I’d get the payment back within 2weeks( doesn’t help me when it’s coming out Monday..told I was going to return vehicle if nobody contacted me by the end of the day…Travis called me-said contact the lender-(side note-never got the papers -we’re going to be sent via email-so didn’t know who my lender was…I finally found out who it was but was told to call them( with what info-my name and phone number) they could maybe help me…there’s privacy act..my name and phone number will give me clearance?? 🤔 More but pointless..I’d say..no help what so ever or even accepting responsibility for the issue…I’m looking into returning this new 2026 Sportage..and then going else where.. so I don’t make payments on a vehicle I don’t own-when 2weeks is plenty of time to finish the paperwork. More

Thank you Kazwan and Kelly for all the help. The best salesman and financial. Thank you. The best salesman and financial. Thank you. More

wife bout a 2015 Toyota rave 4, the suv is ok , BUT i never been treated so rude!!! at any dealership!!!!! & I'm old so iv been to many dealers, the sales man lost his s--t when i said i just need a pric never been treated so rude!!! at any dealership!!!!! & I'm old so iv been to many dealers, the sales man lost his s--t when i said i just need a price with no extras, another pathetic car sales man, he was an old fart with white hair!!! i will never do any business there EVER again!!! it was the most painful experience IV ever had!!!! it took all most all day to do a simple transaction , there a JOKE & should be out of the car industry More

Such a great experience. Everyone was kind, knowledgeable, friendly, patient with (me) an old person, and helped me get the perfect vehicle. Thank you for everything. It's my Everyone was kind, knowledgeable, friendly, patient with (me) an old person, and helped me get the perfect vehicle. Thank you for everything. It's my second vehicle from Kia, and I really like the cars. Ivana was great explaining all of the financial stuff, and Mohammed was an awesome sales person. Both were very positive. More

Excellent service! Professional, knowledgeable, and friendly, made the car-buying process smooth and enjoyable. Highly recommended! Mark is awesome! He did a great job� Professional, knowledgeable, and friendly, made the car-buying process smooth and enjoyable. Highly recommended! Mark is awesome! He did a great job👌✨ More

I bought a 2022 Kis K5 in Feb of 2022. It's been nothing but trouble - one of those vehicles that won't start when it's cold - and they can't figure it out. Three winters of frustration. It's been nothing but trouble - one of those vehicles that won't start when it's cold - and they can't figure it out. Three winters of frustration. Now the problem is with tires - after 26,000 km the rear tires are completely worn out and one shredded on Saturday leaving me stranded on the highway. Now I can't get anyone from the dealer to call me back - no one will talk to me to explain why an AWD vehicle that is supposedly brand new has such a thing happen (the front ties are in good condition). You get nothing but a runaround from sales to service to parts and no one cares about you after the sale is done. The staff does make you feel like you are a nuisance - after being back about a dozen times in 2 years I likely am a nuisance, but the car doesn't run right, even when it starts. I must say they do provide a loaner or rental when they can't get something fixed - I have driven other cars for over 2 months in the winter when mine is a dead duck again! - I RUE the day I ever set foot in their dealership. DON'T BUY A KIA! More

Funn Kia saskatoon are scammer. They got me pretty good 18,000$ for a vehicle then 90days later 4100$ repair bill after putting 200km on it 4000km difference from my paperwork to They got me pretty good 18,000$ for a vehicle then 90days later 4100$ repair bill after putting 200km on it 4000km difference from my paperwork to my odometer They just left me hanging I wouldn’t dare trust these people. Colin hartle or jonathon the sales manager Now I’m in debt with the vehicle at repair shop over 2month but hey I still get to make my payments and insurance for dam vehicle I can not drive for total of 3months and counting Thanks funn Kia saskatoon for ruining my summer xxx. CRRRROOOKS More

I wish after being a 12 year customer, i would be treated better. My last 2 times i visited, I left crying from being treated with disrespect and taken advantage of. I am selling my kia soon as i cannot fa better. My last 2 times i visited, I left crying from being treated with disrespect and taken advantage of. I am selling my kia soon as i cannot fathom dealing with this dealership any longer. I went for an oil in october and said i heard a noise on driver backside, only for it to be my tire bolt loose. Instead of being a courtesy, i was charged a full diagnostic TO TIGHTEN A TIRE BOLT that they claim took an hour to diagnose. I do not believe them for a second. I asked for at least being charged half and they refused saying it took an hour to determine my tire was loose. Never ever buy a kia, no customer service left at this place in saskatoon. More

Great purchase experience, sales understood my needs, showed me the perfect vehicle, i've never been happier to purchase from a dealership showed me the perfect vehicle, i've never been happier to purchase from a dealership More