Kia of Newmarket

I just Bought a Kia K5 from Newmarket Kia. Absolutely Great Customer Service from the whole staff. It was a pleasure dealing with Ali Riahi my salesperson. He worked real hard to get me the best deal on Great Customer Service from the whole staff. It was a pleasure dealing with Ali Riahi my salesperson. He worked real hard to get me the best deal on a new car and then also pushed to get the highest price for my trade-in. Ali also had my car delivered early just in time for early spring. If you are looking at buying a new car go speak to Ali at Newmarket Kia, you won't be disappointed. More

On February 10th, I had my vehicle serviced at Kia of Newmarket and as usual, the service was excellent. I have been dealing with Kia of Newmarket since 2009 and this my second Soul and have never had a Newmarket and as usual, the service was excellent. I have been dealing with Kia of Newmarket since 2009 and this my second Soul and have never had anything but excellent service from any of the departments. More

First time for my wife and I dealing with Kia of Newmarket, and our salesperson Mo Hosseini made it a tremendous experience! He got us a great deal on our 2020 Sorento, and then followed up with sev Newmarket, and our salesperson Mo Hosseini made it a tremendous experience! He got us a great deal on our 2020 Sorento, and then followed up with several phone calls and texts to make sure everything was good. Mo also got us a good deal on some accessories, and is also going to inform me when they are having a sale on winter tires and rims. Rob Turcotte in the financing department was also very helpful. He explained the financing and warranty options to us in a clear, concise manner and answered all our questions. There was a minor miscommunication between sales and the service department, but that was quickly rectified, and I left a very happy customer. More

Brought Sorrento in for detailing. They did a great job, car looks like new. My driver side was especially covered in winter salt, cannot tell the car has been through two winters. I would recommend anyone car looks like new. My driver side was especially covered in winter salt, cannot tell the car has been through two winters. I would recommend anyone go to Kia of Newmarket to get your car detailed. I love having a new car again. More

KIA Newmarket/KIA Canada, as corrupt as they come.My KIA Newmarket/KIA Canada, as corrupt as they come. My first time buying a KIA, and NEVER AGAIN! Todd Rickards is a lackey for KIA Canada. Havin KIA Newmarket/KIA Canada, as corrupt as they come. My first time buying a KIA, and NEVER AGAIN! Todd Rickards is a lackey for KIA Canada. Having to take photos (without my presence) of my vehicle and submit to KIA Canada. Subsequently then being told that the blown engine on my car will not be covered under warranty. A $10,000 fix during a most difficult time. Crazy. Currently looking to go the CAMVAP or Small Claims Court route. More

I brought in my car for maintenance November 2020. I am satisfied with the service provided. Dealing with Sonja, my service advisor is easy. She is efficient and courteous. This makes me comfortable knowin satisfied with the service provided. Dealing with Sonja, my service advisor is easy. She is efficient and courteous. This makes me comfortable knowing my car is being taken care of. More

Just had my vehicle in for an oil change and I noise in the front end and I know they went for multiple road tests and putting in the air and checked it out and made me feel they really had my safety as th the front end and I know they went for multiple road tests and putting in the air and checked it out and made me feel they really had my safety as their main concern way to go to service department More

Sales is terrible. Just awful, sneaky pressuring salesman. Would not recommend. Service and maintenance is great though. Maintaining the car is fine but I definitely got pressured into buying some salesman. Would not recommend. Service and maintenance is great though. Maintaining the car is fine but I definitely got pressured into buying something I didn't want. Buy a kia anywhere else. Maintain it here. More

Very poor follow up service on the used kia I purchased the key was faulty when I called the salesman he couldn't get rid of me fast enough the device department gave me a crazy price told me to get one on the key was faulty when I called the salesman he couldn't get rid of me fast enough the device department gave me a crazy price told me to get one online a FOB that didn't work after much searching found someone he fixed the existing key it cast me over $ 200 callers all in for something that should have bring taking care of by you. I will tell everyone I know how bad your service is I'm very disappointed. More

WORST Customer Service at the Service Centre If zero stars was an option I would select it! Purchased a used vehicle from this dealership. While the Sales Service was Good – the Mechanical Ser If zero stars was an option I would select it! Purchased a used vehicle from this dealership. While the Sales Service was Good – the Mechanical Service Department was incompetent. Installed an incorrect part in the vehicle during the prep before delivery. Brought the error to the attention of the dealership - and not only was the Service Manager – Todd Rickards, Condescending – the position of Management was to ignore the error made by their Service Department. I had to take the vehicle to another Service Centre to correct the error and while I requested that the dealership paid for a diagnosis to look into if there was potential long term damage caused by their incompetence – a reasonable request since the error was entirely their technicians fault – it was outside of their policy. Showing complete lack of concern for their customer – echoed from the entire Kia of Newmarket Management Team as acknowledged in their response. More