Kia of Hamilton

this is my second purchase from KIA of Hamilton, my first experience left me never wanting to deal with KIA of Hamilton again. That changed thanks to Mike and Dawn. These two individuals focused more o experience left me never wanting to deal with KIA of Hamilton again. That changed thanks to Mike and Dawn. These two individuals focused more on the client than on the sale. My overall experience was far more enjoyable and as a result I am in a vehicle that is better suited to my life style. As a Manager and Trainer of sales professionals in my business life I appreciated them focusing on elements necessary to develop the sale. More

Martha was very friendly from the time I got there till I left. I thought for an oil change it may have taken longer than I thought. A coffee would have been nice also. I'll be back. left. I thought for an oil change it may have taken longer than I thought. A coffee would have been nice also. I'll be back. More

I had an amazing experience at the Kia dealership in Hamilton. John was very friendly and had our best interest in mind ! He was very knowledgeable and helped me pick the car that was perfect for me ! t Hamilton. John was very friendly and had our best interest in mind ! He was very knowledgeable and helped me pick the car that was perfect for me ! this was my first time buying a new car and I felt John went out of his way to help explain and make sure all my questions were answered ! I highly recommended John and couldn't be happier with my new Kia! More

People were very friendly, warming and made you feel very comfortable. Speedy service and willing to work within all budgets. Very warm and friendly atmosphere as well. comfortable. Speedy service and willing to work within all budgets. Very warm and friendly atmosphere as well. More

Mike was a nice guy and took the time with us needed to allow us to make our decision. I was a little disappointed in the price point of the vehicle which cost me more than I wanted to pay especially for allow us to make our decision. I was a little disappointed in the price point of the vehicle which cost me more than I wanted to pay especially for a demo without AWD. Dawn was incredible, over the top friendly and very informative, easy to talk to and explained everything like she wrote the book! She is definitely a HUGE asset to KIA of Hamilton! She makes the hard part, the finances, surprisingly comfortable! More

GREAT EXPERIENCE AT KIA, Mike was a very big help, and also same was the financial lady i dealt with, I do apologize I forget her name, but she was great also- made me feel very comfortable and welcome... also same was the financial lady i dealt with, I do apologize I forget her name, but she was great also- made me feel very comfortable and welcome.... they both did :) Thanks much for everything, Melissa More

I came into the dealership just wanting a quote. But the non-pressure sales pitch and the general friendly attitude of Nicole allowed me to relax and feel comfortable in purchasing that night. Nicole wa non-pressure sales pitch and the general friendly attitude of Nicole allowed me to relax and feel comfortable in purchasing that night. Nicole was honest, diligent and supportive. She understood my situation and didn’t try to up sell me something l couldn’t afford or want. Dawn provided me with a no hassle straight forward advice which l appreciated. The 3 people l dealt with that night: Nicole, Rob and Dawn made the experience un-stressful and successfully productive for all involved. More

The staff are friendly and accommodating with the customers. One thing i like is that they don't force you to get things you don't need in buying a car. The staff are willing to help with out asking customers. One thing i like is that they don't force you to get things you don't need in buying a car. The staff are willing to help with out asking for something in return for their customer so I guess a great place to buy a car. More

My vehicle was brought in on a recall for parts that I knew needed replacing because just before I got the recall notice my vehicle had been in at my usual garage for service and was told about the proble knew needed replacing because just before I got the recall notice my vehicle had been in at my usual garage for service and was told about the problem the same day. The recall was for the lower front control arm (complete)and in the end I was told I needed the ball joint assembly also and was charged for it. I was told by my mechanic that the ball joint assembly is part of the complete lower front control arm assembly so I went on line to check and sure enough it is. I was also given a list of all sorts of other things that they said should be done with prices twice that of what I would normally pay and some jobs were totally unnecessary. If I would have just said do what you need I would have paid over $1000. for unnecessary work. I guess i got off lucky for paying $199.28 for the work that should have been part of the recall. More

Good fast friendly service by qualified advisers and technicians. In and out fast. I think your survey should not dictate the number of words required to be accepted.Therefore I will not participate in technicians. In and out fast. I think your survey should not dictate the number of words required to be accepted.Therefore I will not participate in any further DealerRater surveys, totally unprofessional. More