Go Kia West

⭐ 1/5 — Very disappointing and disorganized experience I went to Kia West Go Auto in Coquitlam to have my Sorento serviced and decided to speak with a salesperson about possibly upgrading to experience I went to Kia West Go Auto in Coquitlam to have my Sorento serviced and decided to speak with a salesperson about possibly upgrading to a Kia EV9. We test-drove an EV9, agreed on the numbers, and I paid a deposit. Only after making the deal was I told that the exact vehicle I had test-driven and agreed to purchase had already been sold. Never should they have allowed someone to test drive a vehicle that was already sold to someone else. I was initially told a replacement vehicle would arrive within two to three days. About 20 minutes later, that changed to five to seven days. As I was leaving, I was then told they would contact me “in a couple of days” when it arrived. When I questioned why the timeline kept changing and asked for a firm delivery date, the salesperson spoke with the sales manager, Shaun, and came back saying the vehicle would arrive on July 15. What made the experience even more disappointing was that Shaun never once came over to introduce himself, say hello, explain the situation, or thank me while I was preparing to purchase a vehicle worth approximately $76,000. Everything was communicated back and forth through the salesperson. The entire experience felt unsettled, disorganized, and extremely ordinary for such a major purchase. It was nothing like my previous experience purchasing my Sorento from this dealership before it became part of Go Auto. After shopping around, I found a much better deal elsewhere on the exact vehicle I wanted. When I asked Kia West to refund my deposit, I was told I would have to return to the dealership in person. I use credit card terminals in my own business regularly, and I have never required a customer to physically return just so I could process a refund. A refund can normally be handled without inconveniencing the customer further. Overall, the inconsistent information, lack of transparency regarding the vehicle’s availability, absence of basic management courtesy, and unnecessary difficulty getting my deposit refunded made this a very poor experience. I would strongly recommend shopping around before purchasing from Kia West Go Auto. If you want to buy a Kia please do NOT buy from Kia West Go Auto Coquitlam. More

Aime is friendly and helpful, willing to help us. He has an excellent costumer service. He has an excellent costumer service. More

DO NOT BUY FROM THIS DEALERSHIP OR TRUST WHAT THEY HAVE TO SAY ABOUT REPAIRS. We bought a 2018 Forte and was told the a/c and compressor were broken/leaking. We took it to a different mechanic who showed u TO SAY ABOUT REPAIRS. We bought a 2018 Forte and was told the a/c and compressor were broken/leaking. We took it to a different mechanic who showed us there was no leak and all the repairs KIA said were needed, were false. Our 2019 Sorento has also faced major problems... over 30,000 worth of repairs. It's cheaper to look at getting a new car. They don't have good customer service. Managers never return calls in the time frame given. I've called them 8 times over 6 hours and still nobody's returned my call... but I'm told they will in 15 minutes, 20 minutes etc. More

I had a great experience with Go Kia West. They listened to my requirements and gave me a good deal. I definitely recommend them. They listened to my requirements and gave me a good deal. I definitely recommend them. More

Friendly customer service. Easy to book an appointment. Always receive a fast car service. Very reliable and convenient. Easy to book an appointment. Always receive a fast car service. Very reliable and convenient. More

The GO Kia West service department has shown great improvements over the last 2 years. They have friendly staff, and a much more organized environment given how busy they get. The wait times will be s improvements over the last 2 years. They have friendly staff, and a much more organized environment given how busy they get. The wait times will be slightly higher on busy days, but this is ok. They have very skilled and knowledgeable staff that truly care about your vehicle. Many of the low reviews on here an google are done by sensitive people who don't understand how car maintenance works, and are unhappy with their vehicles, not the place servicing them. Keep up the great work GO Kia! Until my next service... - DD More

I bought my 2014 Kia Sorento from Kia West almost 13 years ago now and have stopped taking in my Sorento at this location for servicing for the past 5 years due to my car coming back with random issues years ago now and have stopped taking in my Sorento at this location for servicing for the past 5 years due to my car coming back with random issues after dealing with one. My Sorento has been running fine with no issues since. Today I brought in the Sorento for an ABS recall . Prior to the servicing my engine was quiet and running perfect. BUT as I arrive home from the dealership, my engine made a xxxx of a loud noise. A constant screeching noise coming from my engine I called back Alex to inform him what has happened and requested to fix this issue but he only offered a free diagnostics check. Also the way he responded to my complaint was with such unprofessional behaviour (laughing) More

.The service was excellent. The advisor was very friendly and explained everything clearly and in detail. and explained everything clearly and in detail. More

All this company cares about is making sure that get your initial purchase , after that they are the biggest disaster. They do not care about your time they waste like it is free. I will not deal with this initial purchase , after that they are the biggest disaster. They do not care about your time they waste like it is free. I will not deal with this company ever again. They are giving Kia a bad name. More

I have 36,000 kms on my 2022 Kia shortage and this car is a lemon, I’ve had to replace the tires and brakes and many may other things. I once sat there for five hours just to get an overcharge oil change. Th a lemon, I’ve had to replace the tires and brakes and many may other things. I once sat there for five hours just to get an overcharge oil change. The service staff is not that friendly and one guy said to me when I had him a discount card, you should have lead with that! Oh I’m sorry you had to redo my paperwork as I’m trying to save money on this terrible lemon car. More