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213 Reviews
Dear Kia West Community,
We have increased the presence of hand sanitizer and sanitizing wipes throughout the store and have implemented an increased surface cleaning plan to ensure all frequent touch points are sanitized throughout the day and deep cleaned each night. We have also implemented a post-drive cleaning process for our vehicles in which all frequent touch points including door handles, steering wheels, shift knobs, seat belts and consoles are sanitized after every customer drive.
Keeping everyone safe and healthy is our top priority. If you are not comfortable venturing out right now please know that we understand and are still able to assist you with your vehicle needs. Options that we have made available are:
Bringing vehicles to you to view and test drive
Meeting you outside the facility to bring your vehicle in for service
Completing significant portions of your vehicle process remotely via phone and our secure processing portals
Virtual vehicle viewings via webcam
Online secure payment processing for both service and sales needs reducing in store touch points
Picking up and dropping off your vehicle for servicing
Here’s what we have implemented:
All mechanics will be wearing masks and gloves while entering and servicing your vehicle
ONLY the mechanics will be inside your vehicle, so at this time there is no washing or vacuuming of vehicles to limit the amount of people entering your vehicle
We are wiping all surfaces daily or after each use: phones, computers, desks, railings, bathrooms using EPA-approved disinfectants like Lysol, Clorox and Purell
Unfortunately no hand shakes at this time
We have asked all staff to stay home if they are sick, keeping ill persons away from the dealership
Our Service Department has increased their level of social distancing and added a "Stay Home" Option for all of their customers:
STEP 1. Book your Service Appointment by calling 604-936-5429 or booking online here:ONLINE BOOKING
STEP 2. We now offer a sanitary pick up of your vehicle so you can stay at home without further exposure. The driver picking up your vehicle will be wearing masks and gloves to pick it up and in addition our technicians will also be wearing masks and gloves while working on the vehicle.
STEP 3. After servicing your vehicle it will be wiped down with disinfectant and returned in the condition it was picked up in.(like we weren't even there)
STEP 4. We now offer paying remotely through the phone or mobile device. If you are wanting to pay through mobile you will be sent a text with a link to pay with your invoice attached.
Please reach out to us by phone at 604-777-1292 or by email at sales@kiawest.com or service@kiawest.com and let us know how we can assist you.
We will strive to keep you informed of any operational changes we make in the course of dealing with this ever changing situation.
Serving Vancouver, Burnaby, Coquitlam, and surrounding Lower Mainland areas, Kia West, located at 1881 United Blvd in Coquitlam, BC, is your premier retailer of new and used Kia vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!
Serving Vancouver, Burnaby, Coquitlam, and surrounding Lower Mainland areas, Kia West, located at 1881 United Blvd in Coquitlam, BC, is your premier retailer of new and used Kia vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Kia West's Covid Response
- Home Delivery
- Service Pickup & Delivery
- No Contact Transactions
- Virtual Appointments
- Home Test Drives
- Vehicle Sanitization
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Showing 213 reviews
July 25, 2021
"Welcoming place and serves their customer with big smile..."
- andrysanto71Welcoming place and serves their customer with big smile in their faces. Also the service was quick and fast. highly recommended for new car owners.
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Helpful July 19, 2021
"Jonas was a great sales person to deal with. He listened..."
- klt62Jonas was a great sales person to deal with. He listened to what I was looking for and showed me the corresponding vehicle. Very personable and friendly. I would recommend this dealership to anyone who is looking to purchase a vehicle
Read MoreEmployees Worked With
Jonas
July 11, 2021
"I had the best experience at Kia West Recently! I just..."
- TejiI had the best experience at Kia West Recently! I just purchased a Honda Accord turbo car and I love it!! Manny and Jenny made me feel welcome and took the time to help me Special thanks to manny
Read MoreEmployees Worked With
Manny sandhu
June 21, 2021
"Went there today to test drive and buy a used Kia Soul...."
- MarvinWent there today to test drive and buy a used Kia Soul. Made an appointment for a certain car at 3 pm the previous day. When i arrived for the first appointment in the morning they went to get the car for me to see. Well they pull up in a different color and year, i said thats not the car. Salesman goes inside and comes out and says oh we sold that one last sale last night. Likely story. Then they try and sell me some other car I’m not interested in. Deceitful xxxxxxxx by this dealer trying to scam me by advertising something they don’t have. I will never buy or deal with them again. I had heard stories about them being shysters, guess they are true.
Read MoreEmployees Worked With
Tyler Wilson
June 10, 2021
"We have been checking many dealerships lately, and gladly..."
- carollinef.cunhaWe have been checking many dealerships lately, and gladly yesterday we were able to buy our car, a Rio Lx, we haven’t seen any dealerships with a costumer experience as good as this one. Special thanks to Shayne Sharma, Andrew, and Noah.
Read MoreEmployees Worked With
Shayne Sharma, Andrew, Noah
June 10, 2021
"Jenny and the crew at Kia West made this experience so..."
- JessicaJenny and the crew at Kia West made this experience so enjoyable! When I arrived to pick up my new seltos I was greeted kindly, the paperwork process was quick and easy, and my car was ready to go all within 1.5hrs. I will happily recommend Kia West to anyone who is looking to purchase a new vehicle.
Read MoreMay 21, 2021
"This dealership is absolutely amazing. Friendly, fast and..."
- NorbertThis dealership is absolutely amazing. Friendly, fast and supportive. My salesperson, Andy, and my financial manager, Brad, are absolutely perfect, they know exactly what they do. It was a pleasure to be at Kia West!!
Read MoreMay 11, 2021
"I would like to take this opportunity to thank the Kia..."
- John TweedieI would like to take this opportunity to thank the Kia West Management team and in particular Adam, for their exceptional customer service in finding a solution to my recent car issues. Adam your professionalism, above and beyond service has not gone unnoticed and I want to thank you for assisting me all the way through. John T.
Read MoreEmployees Worked With
Adam,
May 03, 2021
"Jenny was an absolute pleasure to deal with especially..."
- GuyJenny was an absolute pleasure to deal with especially being so accommodating with covid not wanting to visit the lot. So helpful and made the daunting process fun! Thx jenny
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Jenny E
