Go Kia West

Dear Service Manager, or whoever concerned, I hope this message finds you well. My name is Anoop Kottakkakath, and I am the owner of a 2021 Kia Seltos SX Turbo. I am writing to formally express my this message finds you well. My name is Anoop Kottakkakath, and I am the owner of a 2021 Kia Seltos SX Turbo. I am writing to formally express my deep dissatisfaction and disappointment following my recent experience with your service department at Go Kia West, 1881 United Blvd, Coquitlam. On March 18, 2025, I brought my vehicle in for a periodic service. The service was handled by Mr. Karan Patel. I specifically requested a replacement of the engine air filter, as I knew it was dirty and due for change. Karan assured me that the air filter would be replaced along with the oil service and transmission fluid change. When I returned to pick up my vehicle, I inquired whether all the requested services had been completed. Karan confirmed that they were, including the air filter replacement. He mentioned that the part had mistakenly not been added to the invoice and told me I was "lucky" to receive it free of charge. Despite offering to pay for the part, he insisted there was no need. Trusting the word of a representative at a Kia service center, I continued to drive my car for the next three months. However, on June 17, 2025, I visited Applewood Kia in Surrey for my next scheduled service. To my surprise, I was informed that the engine air filter was extremely dirty and had clearly not been changed in a long time. I immediately contacted the Coquitlam location and requested to speak with either a manager or Karan for clarification. I was informed that Karan is no longer employed there. I was also told that I would receive a call back, but that has yet to happen. Being misled about a service that directly affects my vehicle’s engine health is absolutely unacceptable. This situation has seriously undermined my trust in your dealership’s integrity and reliability. Unfortunately, this is not the first time I have experienced misleading information at your location. When I originally purchased the vehicle, the salesperson, Todd, promised me that I could choose any brand of tires for $600 once winter was over. When I returned to inquire about this offer, I was told Todd was no longer with the dealership, and I was only offered Rovelo tires for $600 plus tax — a significant deviation from what was originally promised. With no one taking accountability, I had no choice but to decline. I urge you to take this matter seriously. I expect a proper explanation and some form of accountability for the misinformation I received. I also feel compelled to share this negative experience with my family and friends to help them make informed choices. Sincerely, Anoop Kottakkakath More

We had test drove many vehicles from many different dealerships over a number of months and settled on the hybrid Sportage. The sales people at Go Kia West were professional, knowledgeable, very accomm dealerships over a number of months and settled on the hybrid Sportage. The sales people at Go Kia West were professional, knowledgeable, very accommodating and personable. Great dealership More

Please note that 1 star is over and above what's deserved. There needs to be a "negative" star for this one. My recent year with this dealership has included quotes in bad faith. Double charging deserved. There needs to be a "negative" star for this one. My recent year with this dealership has included quotes in bad faith. Double charging for parts. Charging labour on a recall item, which wasn't fixed properly and continues to non functional. Has failed to follow up to fix their mistake for 6 months. The icing on the cake, calling my partner "a stupid women, who doesn't know about cars", loud enough in their conversation for all 3 women in the waiting area to hear. (Hey Kia West, she's a mechanic, you offered a job when we bought the car). This began for us in June when our engine was having issues. Thinking it's still under warranty after the engine recall. The brakes for the car also needed work. Which we were told that kia would not give us the car back without the brakes being changed. Knowing the brakes need work, we provided the rotors and pads already acquired. The Calipers were the part needed. Calipers are sold in sets of 2. We know this due to my partners time in the industry. A few days in, we got a phone call to tell us, that they needed to order a second set, because 1 of the calipers was the wrong size. Agreed to the delay, which cost me more time off my job that my car was needed for. Original quote, approx. $1300, which was consistent with our own estimates. When we returned, the charge was $2100, which included 2 charges for calipers. After a brief exchange, and a refusal to be ripped off. 1 set of calipers was dropped. Bringing it still to $1800. (By the way Kia west, we know you didn't do a proper brakes test drive. How, read below.) The car was returned, with fixed brakes and the engine still in distress. Unfixed. Having done just enough to get the engine light off. Car still sluggish and losing power on hills. (Unfixed and acting sluggish with in 3 blocks of your garage. You didn't do the legal test drive the new brakes, or you would have felt the engine was still not right.) On the second visit in August 2024. I made the appointment, along with yet another attempt to fix the engine. $900 dollars later, the car was returned with assurances that the engine was fixed and tested. Another lie on having test drove the fix. Agin with in 3 blocks, I called and reported the engine was still a problem. I was lucky enough to have a tow truck pass me and help tow it directly to kia west. Visit #3. I received a recall notice right after for my seat heaters. With another attempt to fix the engine. This is at the end of September. The day before my schedules appointment, the engine stalls out mid span on the Portman bridge. Luckily a great tow truck driver was crossing and helped me drop it off at the kia west. The next morning as I had to work, my partner attended to the service desk at kia west to go over ther paper work. After the initial exchange to get the paper work started, there was a waiting time while a consult was had with the manager and mechanic about the engine. Where a staff member was quoted in the conversation, "Doesn't that stupid women know that the engine and seat heaters are not connected to each other." Yes, kia west, she does know that. Being the only people there for engine trouble and seat heaters. It wasn't hard to figure out who they were speaking of. This time and another $1700 dollars later the major problem of the catalytic converter was finally fixed. Still has a C1 code on the engine and a cylinder isn't firing right. At this point, kia west has had enough chances with the engine fix. I know better now. Though with the seat heater recall, and reported within 14 days my last visit. I discovered the passenger side heater no longer works. It's been 6 months now. In late January and mid March 2025, I have been back to ask about my seat heaters being fixed with a promise that management would contact us to make arrangements. It's now April 2025. Still never heard from them. More

I have dealt with this dealership twice and it’s been very professional each time. Winston was a great person to deal with very kind and understanding the car I bought was four years old and we went over very professional each time. Winston was a great person to deal with very kind and understanding the car I bought was four years old and we went over everything. He was very helpful. We’ll go back to Kia the next time too. More

If anyone sees this review, I would recommend to look for DK at Kia west to get you a car. I went through number of dealers in Vancouver Honda, Lexus, BMW and Mercedes Benz and I am confident to say that DK DK at Kia west to get you a car. I went through number of dealers in Vancouver Honda, Lexus, BMW and Mercedes Benz and I am confident to say that DK at Go Kia West is by far most kind, thoughtful and honest of all I have met. I had difficult time last few years and I had to sell all my cars and couldn't afford them. Things got little better and I was at many other dealers but they were all not interested in getting me a car due to my situation. When I almost gave up and telling myself that one more try and done, DK reached me out. He asked me some questions and I did tell him that it is gonna be very hard to get me a car due to my credit. He did spent few days to find every possible way to get me a brand new vehicle and today I signed contract and came home with 2025 Seltos. If I could give him more than 5 stars, I would triple really. Thanks to DK for awesome experience and cheers to his passion and effort. And 100% I would go back to him for my next car. More

This dealership has no accountability. Sold me a broken unsafe car and hasn’t helped one bit. If you were affected make sure to report to VSA. This dealership won’t try to help at all. I w Sold me a broken unsafe car and hasn’t helped one bit. If you were affected make sure to report to VSA. This dealership won’t try to help at all. I was sold a Kia stinger with broken rear differential which they couldn’t diagnose themselves. They kept blaming my wheels and almost made me pay for brand new wheels. I’m glad I went to another Kia dealership to get it diagnosed under warranty and now I am getting the rear differential replaced. They just ignore my phone calls now and doesn’t even book me in for service anymore. It’s incredible how some people can have 0 accountability. More

I purchased a 3500 2017 ram 4x4. Was told truck was in mint condition and all maintenance had been done. I was lied to. Truck ended up needing over 10000 in repairs. From a bad wheel Was told truck was in mint condition and all maintenance had been done. I was lied to. Truck ended up needing over 10000 in repairs. From a bad wheel bearing in the front to à full replacement of the heater core. We could not defrost the windows in order to get to work. There are few more issues that were detailed in my communication with them. I traded in a perfect 2022 cherokee elite with only 40000kms and 28000 cash. They kept telling how awesome this truck was and I made the purchase remotely with confidence i was buying an awesome upgrade. After returni g home in logan lake, the ugly side of the truck started to surface. First time i used emergency brake it stayed engaged until it was towed to dealership in kamloops, went quickly downhill from there. When I tried to mention my issues about à month after the purchase i got nothing from them except denial. I have been ghosted eversince. I keep calling them and they keep giving excuses for why they cant get back to me. They lied to me and took all they could. I guess thats what they mean when they say they go above and beyond. Do not trust this dealership and its staff. They do not mind lying for a sale. More

I recently tried to purchase a car from Kia West, and unfortunately, it was a very disappointing experience. It seemed like their only goal was to make a sale, no matter the circumstances. I ended up can unfortunately, it was a very disappointing experience. It seemed like their only goal was to make a sale, no matter the circumstances. I ended up canceling the deal due to a lack of delivery, and now I’m still waiting for the refund of my down payment. If you're in the market for a Kia, I highly recommend considering another location. More

We bought a car here and it was all ok until the brakes started squealing as soon as we got it home. I assumed it was the cold weather but they got worse and worse so I took it back in to get the brakes lu started squealing as soon as we got it home. I assumed it was the cold weather but they got worse and worse so I took it back in to get the brakes lubricated. But when I got them home they were squealing again. So I took them into our mechanic we’ve been working with for a decade and he told us that they were bone dry and absolutely nothing was done to them. We had to pay to get them done properly. Then the snow came and the car started feeling ‘off’. We took it in and they told us that there were $12,000 in repairs needed. TWELVE THOUSAND DOLLARS - after THREE months of owning this car. We drove it away after being assured that it was safe to drive but would need these repairs in the near future. My husband was beside himself and got all the info needed to show our mechanic who said with no hesitation that all of these issues would have been found before we bought the car had they done due diligence. Turns out it was not safe to drive and is now sitting at our mechanics waiting to see what can be done. Bottom line: they sold us a dangerous car and put our kids at risk. We have tried to reach ANYONE to help make this right many many times over a week and a half and they have ignored every single attempt to contact them. BE CAREFUL! More