50 Reviews of Kia West Edmonton - Service Centre
At this dealership, you will only get smiles and friendly employees. Service work is not guaranteed; they consistently have to do it more than once, and in my experience, four times. To add insult to injury, employees. Service work is not guaranteed; they consistently have to do it more than once, and in my experience, four times. To add insult to injury, they also want me to pay for the fourth time repairing the same issue for my vehicle. I am not surprised that this dealership has a 3.2 rating. I have moved my service to a different dealership. Not wasting any more"I had a bad experience at Kia West dealership. Although the employees were friendly and welcoming, the service work was not guaranteed. In fact, they had to redo the same work on my vehicle four times, which was frustrating. To make matters worse, they wanted me to pay for the fourth repair that was caused by their negligence. It's no wonder that they have a low rating of 3.2. I have decided to take my business elsewhere and have started using a different dealership for my service needs." time with Kia West. More
Took my 2014 sorento to the service department for a diagnosis. It has over heated for an all 2 seconds it shot up and went straight back down. Cabin was blowing cold air and pressure in the rad but not diagnosis. It has over heated for an all 2 seconds it shot up and went straight back down. Cabin was blowing cold air and pressure in the rad but not enough to pop the cap and absolutely no leaks. Kia is literally 1.9 km from my house so I drove it there with no issues aside from cabin cold. I was given my car back with a blown head gasket due to severe overheating. No proper break down of the steps they took or pictures of the diagnosis done. They cooked my car and will not accept responsibility. More
I purchased my 2019 Kia Sorento SXL, 56,800 km from Kia West Edmonton and always got my vehicle serviced there over the last 5 years. The 5 year 100,000 km warranty ended on July 12, 2023. Never had to u West Edmonton and always got my vehicle serviced there over the last 5 years. The 5 year 100,000 km warranty ended on July 12, 2023. Never had to use the warranty once. Then in September I got an error on my dash that the headlights Dynamic Bending was not working. When driving at night it is now hard to see as the lights are not lined up correctly. They assessed that the right headlight assembly needed to be replaced. They quoted my $4500 (which is Crazy expensive!) and said it was not a warranty item as it expired in July. The service department told me that this was a common problem with the Sorento. The Kia Stinger had a recall in the USA for their Dynamic Bending lights, but nothing for the Sorento. I appealed to Kia Canada and they said I would have to work out a deal with the dealership. West Edmonton Kia would do nothing for me. I will never buy another Kia and I will never deal with West Edmonton Kia again. More
Brought in my kia for repairs. They claimed they couldn't find anything wrong. Billed me 1000.00. Two days later my car is having the exact same issues plus more. They claimed they couldn't find anything wrong. Billed me 1000.00. Two days later my car is having the exact same issues plus more. More
I bought a Kia Soul less than 2 months ago and it has just over 1500kms on it. I bought it at Go Kia South with dealer-installed winter tires with rims. The first time I took it on a highway at 100 km/h just over 1500kms on it. I bought it at Go Kia South with dealer-installed winter tires with rims. The first time I took it on a highway at 100 km/h I noticed a vibration (I assumed wheel balancing). I called Kia West. They want to charge me for "diagnostics" AND to re-balance dealer-installed wheels because "it's not covered under warrantee". Apparently Kia doesn't guarantee their work! And apparently Kia West doesn't give a xxxx about customer service! More
We have purchased two Kia's from this location and their Customer Service has been Phenomenal. We recommend buying vehicles from their staff. Anytime we have taken our vehicles in for their regular maintena Customer Service has been Phenomenal. We recommend buying vehicles from their staff. Anytime we have taken our vehicles in for their regular maintenance schedule their Service staff has been Excellent to work with. Juliana is amazing and always very helpful with whatever we need. More
This place is a RIP off. Apparently they guess at parts they think need replacing and when that doesnt fix the problem they charge you to replace another part. And you pay a Apparently they guess at parts they think need replacing and when that doesnt fix the problem they charge you to replace another part. And you pay a so called diagnostic fee each time they look at it. This place is garbage More