Kia Vancouver

Purchased a new Kia Soul. Purchased a new Kia Soul from this dealership approximately two weeks ago. While the original sales rep I dealt with Callum seemed honest and genu Purchased a new Kia Soul from this dealership approximately two weeks ago. While the original sales rep I dealt with Callum seemed honest and genuine the “Senior Sales Rep” Nav was absolutely awful to deal with. When it came down to discussing the price of the vehicle I ended up feeling bad for Callum as every time I had a question in regards to the numbers or to negotiate the price he had to keep going back to Nav (who was standing about 7ft behind me standing at a desk with no other customers in sight) for approval. I would think with a management title it wouldn’t be too much to ask for you to wake the 7ft over to where I was seated to speak with my directly. That is easily one of the most unprofessional things I’ve ever witnessed. By the time he did finally decide to walk over and speak with me I was ready to walk out. In speaking with him I felt like I was being spoken to like a child, told multiple times that I didn’t understand what he was saying. I had enough of being spoken down to, and told I didn’t understand things. I requested the keys to my car in order to leave. It wasn’t until I requested them that Nav had finally stated he thought it was best not to speak with me anymore and requested I speak to the GM. While I was able to workout the deal I wanted afterwards it should’ve never been this difficult. If you work in sales you should not be speaking down to anyone or telling them that they don’t understand the situation when I clearly did. The only reason I will ever return to this dealership in general is because of the service technician Marcus Wong who has always been nice, respectful, and extremely helpful with my previous dealings. I would not recommend the sales department at this dealership and I would not deal with them in the future for any vehicles. More

Most responsive service ever. Frank (manager) and Callum (sales) were great. They were very accommodating to my concerns. Frank was clear and concise with pricing and gave me a g Frank (manager) and Callum (sales) were great. They were very accommodating to my concerns. Frank was clear and concise with pricing and gave me a great price. Callum went to great lengths to make sure that the delivery of my car was complete and detailed. Followed up a few days later and continued the great service. Thank you to both and the team that worked so tirelessly to support each of them. More

Buying a Kia Forte Went to Kia Vancouver after visiting several other dealership. Adrian Lai was my Product Advisor. He spent several hours helping me refine my driving Went to Kia Vancouver after visiting several other dealership. Adrian Lai was my Product Advisor. He spent several hours helping me refine my driving needs and wants until I choice the product I felt was perfect for me. Adrian never pressured me, but was knowledgeable and helped explain all the features of each car. Once the purchase was made, he sat in the car with me and showed and explained all the features. Great job Adrian! More

Great Purchase Experience This is my first time buying a Kia and my first time in the Kia Vancouver Dealership. I enjoyed the whole process from start to finish. Everyone was v This is my first time buying a Kia and my first time in the Kia Vancouver Dealership. I enjoyed the whole process from start to finish. Everyone was very friendly and helpful. I love driving this vehicle. Thanks to Adrian, Marco, Nav More

Most of the issues resolved Once we were all on the same page, most of the issues were resolved. I appreciate the time they took to work through everything. Thank you. Once we were all on the same page, most of the issues were resolved. I appreciate the time they took to work through everything. Thank you. More

"A truly exceptional experience with Sales" Absolutely blown away by Raphael Rong. She Treated like family! Nav and Frank were extremely knowledgeable on the vehicle I was purchasing and made th Absolutely blown away by Raphael Rong. She Treated like family! Nav and Frank were extremely knowledgeable on the vehicle I was purchasing and made the experience so easy and stress-free. Salina, the finance manager walked me thorough all details and answered my questions. Could not be more pleased with my experience! More

Great customer service. Highly recommended Excellent service from Adrian & Frank (Manager) They were very professional and honest. The car was ready for us the next day even though they had t Excellent service from Adrian & Frank (Manager) They were very professional and honest. The car was ready for us the next day even though they had to bring it in. Great experience! More

Great Purchase Experience As all salespersons should conduct themselves, is to be in the best interest of the company that employs them. With that said, a consumer should not e As all salespersons should conduct themselves, is to be in the best interest of the company that employs them. With that said, a consumer should not expect anything less than quality salesmanship at Kia Vancouver. For anyone that understands that a good business negotiation involves a win/win scenario for both parties, Kia Vancouver is one of the very few dealerships that I would recommend to those. My great experience involved dealing with Adrian and Nav, as both were equally understanding and patient with the process. They completely rid of the dreaded stigma of purchasing a vehicle. Great example of how a car dealer should conduct themselves. More

One Happy Customer Excellent service. Friendly and knowledgeable. Staff were very willing to negotiate a good price. Very happy with my choice. Adrian was exceptiona Excellent service. Friendly and knowledgeable. Staff were very willing to negotiate a good price. Very happy with my choice. Adrian was exceptionally helpful. Very good. More

Ask for Adrian Whether you are looking for a new or used car I highly recommend Kia Vancouver on SW Marine Dr. Ask for Adrian, he was so very, very helpful, answer Whether you are looking for a new or used car I highly recommend Kia Vancouver on SW Marine Dr. Ask for Adrian, he was so very, very helpful, answered all my text questions right away and in person he made my car shopping a great experience. More