Kia Richmond

Excellent Service!! I would definitely recommend Kia Richmond. Snow, Wayne & Kristi were all wonderful. I live out of town and they made it very easy to assist me over I would definitely recommend Kia Richmond. Snow, Wayne & Kristi were all wonderful. I live out of town and they made it very easy to assist me over the phone and in person. I have had a terrible experience with a number of other dealers trying to find my car and I finally found honest and trustworthy service from the team at Kia Richmond. Thanks very much for all your hard work; I'm very happy with my car and my experience at Kia Richmond! More

Avoid Snow Wang ... unless you enjoy being overcharged and disrespected. In which case, good luck to you. In 32 years of the auto business, never have I had the displ ... unless you enjoy being overcharged and disrespected. In which case, good luck to you. In 32 years of the auto business, never have I had the displeasure of meet such a useless character. He knows nothing about cars or selling them. Obviously just another greedy sales person who does nothing but perpetuate the stereotypes of shady cars sales. Everyone who comes in to a dealership expects to negotiate, not be insulted. When the dealer is into a vehicle for $9500 (anymore than that, they must have bad management), and someone knows it, you can't try and rob them, let alone ignore the fact someone knows more than you. How do you figure? Simple. A car lists at top book for $10200, even if its a prime example, a dealer never pays full book. With a trade in on a Kia Soul, there is no room, so you'll come in near the high end, but $9500 has to be it. Asking $12888, is an astonishing $3388 mark up. Even over top wholesale book, thats still $2800+ and plenty of profit. But THEN to charge $700 in 'fees' for delivery and administration is an additional insult. There IS room to move, and negotiation is part of the process. However, if someone knows you margins and the process better than you, and want to deal with a manager direct, you don't continue to ignore them. Call it a top book car, though not perfect, and there is you $10200. Throw another $500 on do the shop can make some dough and you get to $10700. After tax - $12000. A fair opening offer. Any sales "professional" at all will happily take a smaller commission to get another unit out, especially when it walks in, ready to hand over cash. A complete buffoon & avoid like the plauge. Not only does he not understand the process, he not only came back with a number somewhere in the middle, he came back with a number even higher than when he went to 'go see the boss'!!! His math. $12888 + $694 in 'fees' (that suddenly appeared)+ taxes... Almost $15000, for a car worth 10- maybe 11 (if they touched it up) on the BEST day of its life. Understandably, the shop wants to make all the money it can, but overcharging and being unwilling to get a manager, whose job it is to negotiate is simply asinine. More

My First Car Today I purchased a KIA Soul and I couldn't be happier with my experience. The staff were friendly and answered all my questions, and in particular, S Today I purchased a KIA Soul and I couldn't be happier with my experience. The staff were friendly and answered all my questions, and in particular, Snow, who is a product advisor, went out of his way to help out and make sure we were doing well through the buying process. They topped up the fuel tank and cleaned my new car so that it shined. All in all, I was very satisfied with my experience. More

Snow is great to deal with We just purchased our second vehicle from Snow at Kia Richmond. He was thorough, answered all of our questions, and provided great customer service. We just purchased our second vehicle from Snow at Kia Richmond. He was thorough, answered all of our questions, and provided great customer service. We are pleased with the deal we received on our vehicle and would highly recommend working with Snow. Darcy and Rhonda More

Above and Beyond The staff here made our purchase a great experience instead of a stressful one. Snow was amazing and went the extra mile to make sure that all of our The staff here made our purchase a great experience instead of a stressful one. Snow was amazing and went the extra mile to make sure that all of our questions and concerns were addressed. he was amazing and personable and genuinely appeared to want to help us find the best fit for our needs. We bought a 2015 Sorento in Sept and 3 Months later we continue to use the complimentary car wash and the service is always accommodating and top notch. More