Kia Richmond

Satisfied Jenny did a great job selling the car very professional, polite and work with you to get the exact vehicle you want. I appreciate her approach and tim Jenny did a great job selling the car very professional, polite and work with you to get the exact vehicle you want. I appreciate her approach and time. Overall a great experience and highly recommend to anyone looking to buy their next vehicle. More

High staff turnover and lack of knowledge - bad to worse I am 3rd generation Kia owner. The 2013 Kia Optima I have has nothing but problems... The service staff was unable to find documentation of prior oil I am 3rd generation Kia owner. The 2013 Kia Optima I have has nothing but problems... The service staff was unable to find documentation of prior oil changes it conducted on my vehicle according to the purchase and sale contract, even though they should exist. Since 2013, I have not been able to go in for a simple oil change service without a glitch. Just last service, they managed to get me a parking ticket and tried to explain to me how it was my ticket despite the fact that they had possession of the car for the whole day. Every time I go in for service for the past almost 3 years, there is someone new at the desk who claims to have soooo much knowledge, but really, if you are that good, why does my car continue to have problems. Also on my last visit, I came for a recurring problem and they could only say "we checked the computer and it doesn't show any errors". I'm sorry, but do any mechanics work there? Do they know how to inspect a vehicle with a severe problem by, I don't know... inspecting it? Could it be that the computer is faulty? What's more is that the last service manager made all these promises of how they were going to fix the problem, etc.. blah blah blah and guess what... different staff 3 months later... Not impressed... Last Kia generation owner in this family here. Never going to own a Kia again! Later the same day I wrote my review on this poorly run and managed Kia Dealership, I received a message from Mario, wanting to meet with me to make it right. He arranged to meet with me around 4pm that same day saying "I will be here when you come pick up your car and you can come see me". When I arrived, I was told that Mario was not there. After 20 minutes of someone trying to get a hold of him, I was told he had to go to a "meeting" and that he had left around 3pm. This only goes to fortify my position on this dealership. He didn't even have the common courtesy of calling me to tell me or reschedule. He had over 1 hour to tell me that he wasn't going to go through with the meeting. This is very unprofessional and discourteous. And his service employee all but called me a liar, that same day, when he addressed my concerns with my 12v fuses being blown for the 2nd time in a matter of days. In the matter of a year, I was told not to use my "eco" button on my car, to allow my car to idle and warm up for 30 minutes before driving it and that they ran tests and that the computer didn't come up with any problems. Clearly, looking at parts is no longer a thing... what the computer says goes... My car is a 2013 model... why does it need to run for half an hour before using it?? what is the purpose of the "eco" button if I can't use it or have to make a mental checklist of when I can or can't turn it on? Also, the type of services offered seem to be changing all the time and becoming less and less... Apparently, I was told that I have to remind the staff to put on the sticker that announces the next mileage check-up for an oil change service, that I have to remind them and check to make sure that they reset my dashboard to indicate that a service did occur, and that I have to remind them to wash and vacuum my whole car, rather than bits and pieces. What's next... remind them to tighten the nuts on my tires when they rotate them... why don't they just give me their checklist of things to do and I can hold their hand while they do it. And this is the tip of the ice berg... my car, has on several occasions almost stalled while in traffic. And yes, it is an automatic. Stalling shouldn't be an issue. But apparently, I have to come and complain about it over and over, while they run the same tests over and over because each time there is someone new there that you have to explain your situation to over and over again. I am not impressed and will no longer ever bring my vehicle to Richmond Kia, nor will I ever again own a Kia... once I get rid of this one, the sooner the better. The staff should be ashamed of themselves on how they treat their customers. Should anyone ask me about Kia, I will not be recommending the vehicle brand, despite how highly rated or "good" it is supposed to be thanks to some of the staff at this location. More

Very good service totally satisfied. I was very pleased with the service I received. Mario and Kristi go beyond to make a customer come out a very satisfied Kia owner. Fully recommend t I was very pleased with the service I received. Mario and Kristi go beyond to make a customer come out a very satisfied Kia owner. Fully recommend them to anyone buying a Kia at Kia Richmond. More

From Bad to Impressive! 3 years ago, i was so upset with this dealership that, i never took my car back for any service after the 1st oil change. Now im here to purchase a ve 3 years ago, i was so upset with this dealership that, i never took my car back for any service after the 1st oil change. Now im here to purchase a vehicle for my parents, i imminently notice all the staff had change. The sales was professional, friendly, and honest. Jenny is a great sales who is fun to deal with. She made my purchase experience very enjoyable. Kristy at finance will make sure you get the best deal around town. overall, this dealership had work its way back up. More

Good sales experience, AWFUL follow-up. I am changing my initially positive review of this dealership because of major communication and warranty issues, that have been severely mishandled b I am changing my initially positive review of this dealership because of major communication and warranty issues, that have been severely mishandled by the ex-employee Kristi, who ignored emails for several weeks, and, in her absence, Mario. Let me go into greater detail... My wife and I decided to go with the extended warranty on our vehicle purchase, we were told by Kristi that she would send us the paperwork as soon as it was ready. So, we began our payment schedule and the weeks crept on. I emailed Kristi a number of times during these weeks, requesting the papers, to which I received no response. When I eventually called the dealership out of frustration, I was informed that Kristi had been let go. I then asked to speak to Mario, who gave us his apologies and vowed to rectify the situation. A couple of days later he called us back to let us know that Kristi had not done the paperwork on the warranty AT ALL, and he would have to start the process from scratch. I thanked him for the update and went about our business, that was 1.5 months ago. To be honest, I had nearly forgotten until recently, when a close-call reminded me that our vehicle was not under any warranty program. I sent Mario an email over a week ago, which received no response, I sent a follow-up today, so we will see what happens. As it stands though, you can consider us extremely unhappy with how this has been handled, and I could not in good conscience recommend this dealership until a resolution has been reached. Our car is still WITHOUT warranty. More

One very Happy Veteran I had received a call from Jenny, saying that she had heard that my last car bought from them that I wasn't satisfied. And I had referred a friend and I had received a call from Jenny, saying that she had heard that my last car bought from them that I wasn't satisfied. And I had referred a friend and still hadn't received the referral fee. I told her she was right, and doesn't cost a thing to look, and listen. I went down, they(Jenny & Shaun) showed me a few cars, and I did see one I fully liked. She passed the info to Kristi, did her magic, and I left in a Brand new car that night. Thank You KIA Richmond In Comradeship William Spencer More

excellent service the guy was very nice, not pushy at all and recommended me to go with the one i really love. :) love the car!! New to this brand so i'll see how it g the guy was very nice, not pushy at all and recommended me to go with the one i really love. :) love the car!! New to this brand so i'll see how it goes but so far everything is awesome! More

Helped above and beyond I did not end up buying a car from Kia Richmond but from the moment I phoned Jenny was a great help. She listened to what I was wanting and only recom I did not end up buying a car from Kia Richmond but from the moment I phoned Jenny was a great help. She listened to what I was wanting and only recommended cars that were like what I was after. I was looking for a used honda civic and she found me a few civics and other similar cars. I ended up buying one from another dealership but for help and looking out for my buying needs she was exceptional. I've already recommended her to a friend and I will definitely repeat that in the future. Again, an absolute pleasure to deal with. J More

Great car buying experience! Mario, Kristi and their team exemplify quality customer service. I met Kristi two cars ago and she is the main reason I went out of my way (45 minu Mario, Kristi and their team exemplify quality customer service. I met Kristi two cars ago and she is the main reason I went out of my way (45 minutes away from home) to make my most recent car purchase at Kia Richmond. Once I was there, I was introduced to the team and instantly knew that I would have a fun time buying my car. It was a pleasure dealing a young team that obviously love their career choice and were genuinely interested in satisfying my vehicular needs. Mario and his team were able to listen to my wants and needs and matched me with the perfect vehicle, that also met my financial needs :) I left very satisfied, knowing that I will definitely recommend the dealership to anyone looking to purchase a vehicle. It was well worth the drive! More

Repeat Customer Great Service Just picked up our second Kia Rondo from this dealership. Customer for eight years. Service department is great. Very customer focused. Sales staff Just picked up our second Kia Rondo from this dealership. Customer for eight years. Service department is great. Very customer focused. Sales staff is very knowledgeable, friendly and accommodating. More