Kia Richmond

Polite and helpful Balraj and Aidin were very helpful to me when I was making the offer for the car. I would recommend both Balraj and Aidin for anyone buying a car from Balraj and Aidin were very helpful to me when I was making the offer for the car. I would recommend both Balraj and Aidin for anyone buying a car from Kia.Richmond. More

Over and Above! Aidin and Chris were super friendly and well informed, At no point did we feel under pressure to close a deal. Every question we had was carefully Aidin and Chris were super friendly and well informed, At no point did we feel under pressure to close a deal. Every question we had was carefully listened to and answered with fact, figures and info, spiced with humour as well! Though we were late for our pick-up appointment we were still treated with respect and treated as if we were about to buy the priciest model on the floor. Looking forward to returning for the first servicing of my 'snow white pearl' Forte! More

Efficient and friendly Balraj and Aidin went above and beyond to make us comfortable and to make the experience easy and stress free. No pressure, quick responses to phone Balraj and Aidin went above and beyond to make us comfortable and to make the experience easy and stress free. No pressure, quick responses to phone questions and great problem solving by Aidin and Balraj made the whole process very pleasant. We came from quite a distance to buy from this dealership and I would definitely recommend them to family and friends! More

Excellent customer service. Made me feel very welcome. Aidin Zare and his team went above and beyond what a normal car dealer would to provide us with excellent customer service and a great deal on our new Aidin Zare and his team went above and beyond what a normal car dealer would to provide us with excellent customer service and a great deal on our new car. The transaction was quick and efficient. The car was immaculately groomed for delivery. The team even placed a large bow with balloons on the car to help us surprise "Mother-in-law" with her new car. I will definitely be going back to KIA Richmond for my next vehicle. More

Good Service Should come and talk to these people experiencing the type of services and the deal offer, financing arrangement is efficient, deal close in 4 days. Should come and talk to these people experiencing the type of services and the deal offer, financing arrangement is efficient, deal close in 4 days. More

Very pleasant experience Went to test a Kis Sportage and ended up buying one on the spot. Impressed by the car and by the sales team who were very friendly, helpful, knowledge Went to test a Kis Sportage and ended up buying one on the spot. Impressed by the car and by the sales team who were very friendly, helpful, knowledgeable and generous. Did not even imagine that this process can go so smoothly and fast, from getting the offers, arranging the financing, transferring insurance and having the car ready for pick-up in just a few hours. I'm sure a lot of potential buyers would be very surprised to find out that such a high level of customer care still exist. All the best to you guys! Thank you again. More

Truly Happy I normally don't write reviews but in this case I wanted to share my experience. I'm truly happy that I bought my Kia Soul from the Richmond location I normally don't write reviews but in this case I wanted to share my experience. I'm truly happy that I bought my Kia Soul from the Richmond location as the service is absolutely outstanding. From the reception that answers the phone when I make an appointment my service representative Gil my experience from beginning to end is always a 5 star. More

Great Management(General Manager), just a few bad employees Originally I had a great experience at Kia Richmond, the previous service advisors were exceptionally great, including (Katherine) and Tony Ma, Both Originally I had a great experience at Kia Richmond, the previous service advisors were exceptionally great, including (Katherine) and Tony Ma, Both took the time to address my concerns and were very patient Had great customer service experience, only until I had to deal with Gil Laureano, Gil often lied to me about the actual cost of warranty covered repairs, often exaggerating repairs by multiples, example: "ball joint repair, was quoted almost $300 to warranty" used this as an excuse to upsell me brake pads and brake rotors/ transmission flush/ and recommended me to buy new 4 set of wheels due to my low traction, which was false. Did not address my concern about inaccurate steering and torn ball joint, both of which were a huge safety concern for me and my family. Brought my car in for these safety concerns and everytime he would try to upsell me something or charge me for work that needed to be done, such as a wheel alignment, which was done 2 months prior. ALBEIT all this bad experience with this service advisor Gil Laureno, The General Manager Tom Richardson was exceptional in his decisions to turn this matter into a better one. He resolved this situation for my safety concerns effectively and easily, saving me time and a headache, I applaud the great work of the General Manager Tom Richardson, More

Great Service, Great People After having a really bad experience at another local dealership, I went to Kia Richmond. My dad and I were welcomed by a sales staff that were frien After having a really bad experience at another local dealership, I went to Kia Richmond. My dad and I were welcomed by a sales staff that were friendly, respectful, and knowledgeable without being pushy or using sneaky sales tactics. I'm not sure why others have given this dealership a bad review and suspect that it may be from disgruntled ex-employees posing as customers. The dealership is smaller than the others but the advantage here is that they offer a much more personal buying experience. Ian was wonderful to deal with and I highly recommend this dealership. More

Richmond Kia the Ultimate Experience From the moment I walked through their door to test drive the Kia Soul SX, I received a five star reception. Jacob Braun's approach was warm and hones From the moment I walked through their door to test drive the Kia Soul SX, I received a five star reception. Jacob Braun's approach was warm and honest. His approach assessed my interest and remained focused on what was best for my needs so that by the end of the day I was given the red carpet send off in my brand new Kia Soul SX. The team at Kia Richmond are exceptional, providing professional and very personal service. I highly recommend Jacob and the team at Kia Richmond. Thank you! I am over the moon happy! More