Kia On Hunt Club

Sold pre-owned car with damage and daily rental- RETURNED!!! This dealership has a very weak line-up with respect to sales staff and management. I purchased a 2015 Elantra that was touted as being certified pre- This dealership has a very weak line-up with respect to sales staff and management. I purchased a 2015 Elantra that was touted as being certified pre-owned with a clean car proof report. Figuring I was getting a good deal I decided to take the car after a short test drive. I told the sales man I wasn't the type to mess around and that if was straight with me, it would be easy sale for him. During the ride we spoke briefly about my experience at other dealerships and financing rates I had been offered. The sales man mentioned that Kia on Huntclub could offer me a much lower rate. We parked the car and proceeded inside to get the paper work started. I was pretty excited as I was just about to buy a new used certified pre-owned car that was in great shape!... Or so I thought... Red flag #1: The sales man offered me an interest rate that was triple the rate he mentioned he could offer me during the test drive, literally 15 minutes prior... The best part... that he didn't even run a credit check... I politely told him that the rate was much to high and that he should run a credit report before offering me an interest rate... Red flag#2: The finance manager offered me another interest rate that was even higher than the rate the sales man offered, literally 10 minutes prior... at this point I was really starting to question what the heck these guys were doing because they are offering rates without checking my credit...Further, each rate was higher than the previous...I was starting to get agitated as It felt as though these guys were just trying to take me for whatever they could. I firmly declined and asked him to run my credit report and offer me the lowest rate. Red flag#3: I tried to pick the car up early and was told that it wouldn't be ready until 6:30 to 7 PM... So I said no problem and waiting until the pickup time. This was the first major mistake I made... NEVER NEVER NEVER but a used or new car in poor lighting conditions PERIOD. When I showed up to the Dealership my car was out front and was extremely dirty. It was clear the car had been driven since the test drive. At the time I thought it wasn't completely abnormal given that I needed to be E-tested, safety and registered. So I left it go. Red flag #4: The sales man asked that I sign the paperwork before examining the vehicle. I told him no! and that I'd like to take the car for a test drive before we close the deal... He obliged and off we went. Everything seemed normal during the drive. We returned to the Dealership, the salesman directed my attention to the rust module that had been installed on the car and told me that he had worked hard to have the car ready for me on time. Everything seemed normal so we went inside to sign the paper work. MAJOR RED FLAG #5: The very next morning I noticed there was damage on the rocker panel... It was dented in and I knew that I had no hit anything the night before during the drive home. I contacted the Dealership and was asked to brining it in... This is when things started to go downhill... I spoke to Darren Villeneuve. When he approached the car the first thing he did was look to rear before me showing him the damage... I thought it was odd behavior and seemed very suspicious. But I let it go and showed him where the dent in the rocker panel was. He told that that it was a used car and that because the dent wasn't a safety issue that it wasn't completely abnormal!!!!!!! HUH!!!!??? dents in credited pre-owned 132 point inspected viechles sometimes come with dents? and that its normal!!!??? Lololololol....what a joke I thought... I pleaded with him to have it fixed... He exclaimed that he could have it fixed for 100 bucks and that he would follow up with his body guy. He said he needed 4 days to get an answer... So I waited. On exactly the morning of day 4 he wrote me an email and this is what it said " Darren Villeneuve "Good morning Xxxxxx, I have received a quote for the rocker on your Elantra. Total cost would be $699.87 including tax. I'm willing to pay half ($350.00). If you would like to move forward I will set up an appointment to have it repaired. I will also clean the vehicle again for you while it's here." I thought myself... Darren with almost 30 years experience told me 4 days ago he could have it fixed for 100 bucks... now he saying 700! I hadn't even owned the car a week. I paid $19,000 for it with taxed and extras and now he wants me to spend another 300 to get it fixed!!!! LOL... I agreed to his offer just to get the process started, with intent to taking my way out of paying later. Major RED FLAG#6: After a very uncomfortable conversation with Darren I decided that I needed to know my rights and so I called OMVIC. I was told that I could return the car if material information about the cars past was not disclosed. I searched the car hoping the find something... anything and lo and behold I found the an order rental car receipt in the glove box... What's this I thought!!! MUHAHAHAh my ticket outta here. I then checked the bill of sale... no where did it say it was previously a daily rental. I called OMVIC to confirm again!!! and was told it was within my right to return the car. More

good experience Jason helped me find the right car and deal. I didn't go in that day to get new car but he made at ease. Jason helped me find the right car and deal. I didn't go in that day to get new car but he made at ease. More

No BS sales REP Courtney is a hard worker and she works for THAT SALE! She is patient and willing to work with the customer to ensure that their needs are met. I beli Courtney is a hard worker and she works for THAT SALE! She is patient and willing to work with the customer to ensure that their needs are met. I believe that Courtney did try to get me the best deal possible on my KIA. I would have never looked at a KIA before, but with the service and the brand name that KIA has developed over the short little while it had gained valued attention and reviews. I knew as a dealer that they work for that commission and some customers can be a hit or a miss after spending 2 hours with them, I just wish that I did not feel as rushed and things could be explained a little more. Overall, great experience working with Courtney. More

Pleased with the purchase Positives: 1st time Kia buyers, shopped around and found our best deal here. The sales-rep (Courtney) was wonderful to deal with: patient, friendly, k Positives: 1st time Kia buyers, shopped around and found our best deal here. The sales-rep (Courtney) was wonderful to deal with: patient, friendly, knowledgeable and no pressure. Overall the dealership is clean, well laid out and customer-focused. Slight negatives: When it gets busy, good luck trying to find a parking spot! In addition, when you go to talk with the Finance Manager, be aware the meeting will take a while as there are several 'options'/additional coverage for the vehicle. Some people might find this intimidating, or feel like the experience is an upsell. Overall on a scale of 0-100(highest) I'd give this dealership a 90%, or 4.5 stars out of 5. (unfortunately this website doesn't allow 1/2 stars) More

Eil Farah Great experience purchasing my 2016 Kia. No hard sale, just lots of useful information, and assistance. Eli was very knowledgeable and friendly. Defin Great experience purchasing my 2016 Kia. No hard sale, just lots of useful information, and assistance. Eli was very knowledgeable and friendly. Definitely willing to negotiate and made the purchasing seamless. Quick return of my phone calls, never rushed. I will definitely recommend this Eli, and KIA huntclub. Thank you! More

Hassle free dealership I purchased a vehicle a few months ago from Courtney. As a female in my mid 30's, I was very happy to be able to deal with a female salesperson to pur I purchased a vehicle a few months ago from Courtney. As a female in my mid 30's, I was very happy to be able to deal with a female salesperson to purchase my vehicle. Courtney is friendly and knowledgeable and did everything that she could to make sure that I was happy with the vehicle that I chose. I would highly recommend to anyone to buy a vehicle through Courtney or to go see her for a test drive if you are interested in a Kia. More

Jason made car buying a breeze We had done a fair bit of research before going to any dealerships and had narrowed our choices down to a shortlist of 3-4 cars. Jason met us when we We had done a fair bit of research before going to any dealerships and had narrowed our choices down to a shortlist of 3-4 cars. Jason met us when we walked in - we described what we were doing and he was totally helpful and no pressure. But he did a good job of explaining our options, helped us zero in on the model we wanted and let us take our time. He remained engaged while we went through the process of working with the sales manager and finance manager. We're quite pleased with the Sorento we purchased and feel comfortable we made the right choice, largely because of Jason's help. I've already recommended him to several acquaintances who are looking for a car and I recommend him unreservedly to anyone reading this. Thanks Jason! More

Bravo Nour Zeitouni The sales representative really knows his product & how it compares to the competition. He tries very sincerely to answer all questions honestly & to The sales representative really knows his product & how it compares to the competition. He tries very sincerely to answer all questions honestly & to ensure that the product meets requirement to full client satisfaction. He gave a complete vehicle demonstration in the showroom, on the road & upon pickup. Les & Maureen More

Nour strives to provide total customer satisfaction Shop around for a car, go to a few dealerships then go to Kia on Hunt Club. You will very quickly understand why this dealership and its salespeople Shop around for a car, go to a few dealerships then go to Kia on Hunt Club. You will very quickly understand why this dealership and its salespeople have earned awards and high ratings. I was very pleased with how easy and quick the buying process was with Nour. He is personable, polite and very professional. He listens well and does everything he can to meet your needs. I will not hesitate to deal with Nour again in the future and I would definitely recommend him to others as well. More

Very Pleasant First-time Car Purchase! I had a very pleasant and easy-going experience purchasing my first car, being a used Hyundai Accent, from Kia on Hunt Club. Eli Farah was very inform I had a very pleasant and easy-going experience purchasing my first car, being a used Hyundai Accent, from Kia on Hunt Club. Eli Farah was very informative and considerate of my potential purchase. He took the time to point out all of the car's specific features while making sure not to leave any important details out. He came across as very honest and sincere about the car. He did not try to hard sell me on anything and he was not as "pushy" as traditional salesmen sometimes are. Considering I have never bought a car before, Kia on Hunt Club made the process very easy for me. Eli was a great help and made me feel comfortable in my decisions towards purchasing my investment. Kia on Hunt Club is a very clean and professional environment, and I would strongly recommend both the dealership and Eli Farah to anyone who is looking for either their first car, third car, or tenth car. More