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Kia 417
Ottawa, ON
399 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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399 Reviews of Kia 417
May 24, 2025
I've had a horrible experience involving the same front staff member twice now and am going to switch back to Orleans KIA until the 5 year warranty runs out in September of this year. The guy didn't indica staff member twice now and am going to switch back to Orleans KIA until the 5 year warranty runs out in September of this year. The guy didn't indicate the proper service for my vehicle last time, which ended up costing me extra money. On the most recent visit, he wrote down that my car takes synthetic oil when I knew that it didn't. I told him that and after a bit of back and forth he decided to check and told me that I was right and that my vehicle didn't take synthetic. Then he told me that the recall on my car would require it to be left overnight so I told him I would book that through Orleans KIA since it's closer to my house. When I called Orleans, they told me that the recall used to require an overnight but that wasn't the case anymore. The guy at KIA 417 also told me while I was paying that my breaks needed to be redone (it wasn't mentioned to me beforehand). When I asked which breaks he gave me three different answers so I asked if there was a printout that I could have so that I could take it to the Orleans location when I brought my vehicle there for the recall. The guy also didn't hand me back my keys so I ended up having to go back inside to get them. Another guy was at the front desk and he rolled his eyes when I told him that the guy forgot to give me my keys. My car doesn't run as well when I take it to KIA 417 but the Orleans location kept adding additional expenses to my service appointments to the point where it was costing me almost double the amount of the regular appointment so I switched back to 417 for financial reasons. Luckily the 5 year warranty runs out on my vehicle later this year at which point I'll be able to bring it to a non dealership location. I'm very unsatisfied with the experience that I have had at both locations but 417 has been much worse than Orleans. More
by lisa_2382
Employees Worked With
I don't know the name of the guy at the front desk that I dealt with
May 21, 2025
Excellent and friendly service! ! The Staff went out of their way to provide a quiet and comfortable spot for us to sit, since my daughter has problems with certain loud noises. ! The Staff went out of their way to provide a quiet and comfortable spot for us to sit, since my daughter has problems with certain loud noises. More
by mern
Employees Worked With
Joel Thibault
May 05, 2025
The staff were incredibly friendly and easy to talk to, creating a relaxed atmosphere with no pressure at any point. It was a pleasure dealing with them creating a relaxed atmosphere with no pressure at any point. It was a pleasure dealing with them More
by Sofiene
Employees Worked With
Manny Sihag, Rahul Raval, Lucas Atkinson, Jeremy Tholkamudalige-Don, Jai Malhotra
May 05, 2025
Excellent experience! Courteous and knowledgeable staff. Work done on time at the quoted price. Very accommodating and helpful! Courteous and knowledgeable staff. Work done on time at the quoted price. Very accommodating and helpful! More
by Don
Employees Worked With
Blair Cathcart-McKinnon, Shaun Sutton, Andrew Graham, Joel Thibault
May 03, 2025
I been doing my both vehicles at Kia 417 for last 6 months and I found this Service department is fantastic! Jules and Steven are amazing with costumers! Very professional, honest and caring! I gave months and I found this Service department is fantastic! Jules and Steven are amazing with costumers! Very professional, honest and caring! I gave 5 star review on google because they are great! I have been telling to my friends at work about this place! Thank you so much for great costumer service! More
by Sam Orleans
Employees Worked With
Joel Thibault, Stephen Walsh
May 01, 2025
It was a pleasure dealing with everyone at the dealership, Joel and Luke made the experience that much more enjoyable. dealership, Joel and Luke made the experience that much more enjoyable. More
by lee.gagne
Employees Worked With
Luke, very friendly and professional--Go Sens we will continue to use Kia 417, Joel Thibault
May 01, 2025
I was struggling with my total loss claim, but Manny and the team were incredibly helpful. He reached out to both the insurance company and the bank on my behalf, guiding me through the entire process. Ever the team were incredibly helpful. He reached out to both the insurance company and the bank on my behalf, guiding me through the entire process. Everyone at the dealership was humble, professional, and genuinely cared about helping me. Very good people highly recommend! More
by Ahmed
Employees Worked With
Marc Rogers, Manny Sihag
