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Kia 417

Ottawa, ON

4.9
273 Reviews

1599 Star Top Road

Ottawa, ON

K1B 5P5

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273 Reviews of Kia 417

May 14, 2022

Made appointment with sales person for me and my wife to road test a difficult to find new vehicle and the sales person called the day of the road test and informed us he sold the car to another buyer. Not More

by bhlatimer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Rahul Raval
May 15, 2022 -

Kia 417 responded

Thank you for taking the time to share your feedback and we’re sorry to hear about your experience. Upon further review of this complaint, it was verified that our consultant did communicate with you prior to your departure on your first visit, that all units available for sale are on a first come first serve basis. As we operate under a no-pressure process, we may only advise of the limited inventory and policy as we want to ensure our clients make an informed decision at their own discretion. He notified under due diligence well in advance of your appointment time regarding the unit being sold to another client who made a decision immediately upon their first visit. Due to the shortages, we can agree these units are quite hard to find and understand your frustration! However, we will surely notify you if we receive a similar unit in the very near future.

May 15, 2022 -

bhlatimer responded

Thanks for your reply. Because I had an appointment, I should have been first in line. The other client second. Blah,blah,blah. Thanks for my future business.

April 29, 2022

I always enjoy coming to this dealership because the staff are very friendly and efficient. More

by matt3586
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ Pal Singh
April 29, 2022

Thanks to Paul & Matt for their Excellent Service. Thank you so much Paul for accommodating for tire change and synthetic oil change :) More

by Bhavani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hockenhull, Mathieu Lachapelle
April 27, 2022

Good followup and accomodated us for tire change and oil change even though people off with COVID More

by kcaught
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
April 21, 2022

Fast and efficient service. Good follow-up and resolution of issues. Nice clean site and courteous Staff. More

by sgriffin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hockenhull, Mathieu Lachapelle
April 20, 2022

Very thorough in understanding any concerns I have, and explaining any work that needs to be done. Excellent service. I had my car detailed this time and I can't remember the last time it looked that gre More

by stripefish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hockenhull, Mathieu Lachapelle, Blair Cathcart-McKinnon, Shaun Sutton
April 15, 2022

All the staff there try to do their best to help you out. A special thanks for Angel and Marc. More

by Ricardorgbr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Rogers
April 12, 2022

Bought new tires, one was defective. Replacement follow-up service was excellent. Car was picked up, taken in and returned when problem was fixed. Staff were courteous and helpful. More

by mckerralcal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hockenhull, Mathieu Lachapelle, Blair Cathcart-McKinnon
April 08, 2022

Friendly, fast service. Very helpful to ensure all questions and a concerns are answered quickly. More

by MrsPow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hockenhull
April 07, 2022

Excellent service. Blair is the best technician. I am very please with his quality of work. More

by Monique P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blair Cathcart-McKinnon
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