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Ken Shaw Toyota

Toronto, ON

4.7
253 Lifetime Reviews Review Dealership
KEN SHAW TOYOTA is an award-winning, family-owned dealership with over 62 years of experience in customer satisfaction located at 2336 St. Clair Avenue West in Toronto. If you are considering a new, pre-owned or what we like to call it pre-loved vehicle from Ken Shaw Toyota you will become one of the over 70K customers that have joined our Toyota family. With a long family history we pride ourselves in being the right Toyota dealership for all your vehicle needs. Our expansive facility with state-of-the-art service and bodyshop will allow you to ensure your Toyota is operating just as safe from the first day it left the factory. Also for your convenience, our drive-thru service/bodyshop reception is open 6-days a week and offers express lube, specially priced maintenance packages and is a full service facility. It has always been our mission to ensure that you enjoy every available advantage of Toyota ownership. Ken Shaw Toyota has been servicing the Toronto community since 1968 and is located just north on the Gardiner Expressway and west of the Don Valley Parkway and south of the 401, we are conveniently located in the heart of the GTA. If you are looking for a used toyota corolla, used toyota Yaris, pre-owned toyota venza, used tundra, used Tacoma, used Toyota Sienna, pre-owned sequoia, or a used Toyota 4runner or perhaps a Toyota Hybrid or any used Toyota car, minivan, suv or truck? As a certified elite dealer our employees are here to serve with one of the largest inventories in the Greater Toronto Areas (GTA). Our certified used vehicles are listed on AUTO123, Auto Trader, Kijiji, and our website www.kenshawtoyota.ca Don’t wait for our promotional events (Ken Shaw Toyota, Toyota Canada) to take advantage of Toronto’s and the GTA’s biggest selection of used Toyota cars, vans and SUV’s in Toronto. We appreciate your business and encourage you to browse our selection o

2336 St Clair Ave W

Toronto, ON

M6N 1K8

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Showing 253 reviews

December 31, 2020

"So just returned from a 45-minute trek from the eastside..."

- Lem

So just returned from a 45-minute trek from the eastside to test drive a used vehicle from this location. I looked at the reviews of this dealership beforehand and based on the numerous 5 stars I thought that this place would be a great place to purchase my vehicle. Normally my family purchases their vehicles from Brimell Toyota but despite their advice, I thought I would give this place a shot. Unfortunately, this place did not live up to their reviews. Yesterday 2 hours before my scheduled appointment they called to reschedule me, which I understood and appreciated the advanced notice. Today 5 minutes before my scheduled appointment their salesman Bob called me to ask if I can come an hour later and called it a "courtesy call" as if he was doing me a favor by giving me a heads up that they can meet me for an already re-scheduled time. Worst yet, after rescheduling he calls me again to tell me the car that I have been looking to buy was sold 30 minutes before. The funny thing was that there were two of them posted for sale ("both recently sold earlier today"), and coincidentally there were now two later models of the same vehicle available for 5k extra that was not posted anywhere. Sounds like a good ol bait and switch to me. Well, now I've driven 45 minutes to take a look at a car that wasn't even there after being rescheduled twice. Now to be fair, there are covid-restrictions and a reduced capacity of people in the showroom. So granted let's take that into account. But for them to call me 5 minutes before my scheduled time to reschedule me an hour later and also tell me that the vehicle I've traveled to see was no longer available (as of who knows when) leads me to conclude that it is either administrative incompetence or sleazy business tactics. Regardless of the intent, both these possibilities lead me to believe that this place should be avoided at all costs. Save yourself the headache, and if you're coming from as far as I am save yourself the travel and head to Brimell Toyota if you're coming from the eastside. My family bought 2 vehicles from this location and have never dealt with the runaround that I've gone through these last couple of days. The moral of the stories kids; listen to your parents and go to a dealership they trust.

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No
Employees Worked With
Other Employees : Bob
Jan 15, 2021 -

Ken Shaw Toyota responded

Thank you Lem for your review. I would like to apologize for your experience with us. It is not what we pride ourselves on and the service you received was short of what we strive to deliver. The points you raised in this review will be used to retrain our team. Thank you again for enlightening us of your experience. I'd like to wish you the best of luck in searching for a vehicle. Stay healthy and safe. - David Morris, General Sales Manager david.morris@kenshawtoyota.ca 416-766-1155, ext. 174

December 03, 2020

"Was very helpful when I leased my vehicle he wasn’t even..."

- Stefan

Was very helpful when I leased my vehicle he wasn’t even the sales representative and went of his way to assist me provide me with details and followed up w all of my concerns. Made me feel like a customer and not just a number! Amazing and I hope everyone is able to the quality of service I’ve received each time I’ve gone into the dealership ever since !!!!!!

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Yes
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Dec 22, 2020 -

Ken Shaw Toyota responded

Thank you Stefan for your review! We hope you enjoy your new Toyota. - Paul Shaw

November 27, 2020

"I worked with Nader Behzadi to get the car I needed - he..."

- John V

I worked with Nader Behzadi to get the car I needed - he offered excellent customer service. John Fauteux was also excellent and very responsive in connecting me with the people and information I needed.

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Yes
Employees Worked With
Dec 22, 2020 -

Ken Shaw Toyota responded

Thank you John for your review about Nader and John! Enjoy your new Toyota! - Paul Shaw

November 10, 2020

"Bob Mehra provided wonderful service to me and my family...."

- Luisgonzalez

Bob Mehra provided wonderful service to me and my family. Very patient and helpful. We found a car that we like and fit our budget. Very happy

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Yes
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Dec 22, 2020 -

Ken Shaw Toyota responded

Thank you for your review! - Paul Shaw

October 31, 2020

"Hello, I'm too happy with my Toyota C-HR.... the price..."

- Eddie Pharag

Hello, I'm too happy with my Toyota C-HR.... the price and the customer service was Excellent... Thanks for Ken Shaw Teams and special thanks to Bob Mahra.

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Yes
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Dec 22, 2020 -

Ken Shaw Toyota responded

Thank you for your review. Enjoy your Toyota C-HR! - Paul Shaw

September 28, 2020

"Other Toyota dealership (example: Toyota on Queen and..."

- Daniel

Other Toyota dealership (example: Toyota on Queen and Toyota on Don Mills) treated me like I was wasting their time for asking questions and for requesting a test drive. Went to Ken Shaw Toyota even though it was 1.5 hours commute. Michael Naraine treated with respect and answered all my questions. They even allowed me to take the car home for a second opinion. I immediately went back and bought my 2020 Rav4 XLE Premium. If you are looking to purchase or even just look around what Toyota has to offer, I highly advise others to visit Ken Shaw Toyota dealership.

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Yes
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Sep 28, 2020 -

Ken Shaw Toyota responded

Thanks Daniel for your review!

September 19, 2020

"Many thanks to Tony, Zoran and Teresa for their excellent..."

- Chelle Belle

Many thanks to Tony, Zoran and Teresa for their excellent customer service. You are the reason I keep coming back to Ken Shaw. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Sep 28, 2020 -

Ken Shaw Toyota responded

Thanks for your review!

September 02, 2020

"Thanks to our sales rep, Nader Behzad, who was not only..."

- mickelsons

Thanks to our sales rep, Nader Behzad, who was not only friendly and helpful, but most importantly, gave us a great Red Tag deal on a new 2020 RAV4 XLE. The design and detal makes the RAV4 a joy to drive.

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Yes
Employees Worked With
Other Employees : Nader Behzad
Sep 14, 2020 -

Ken Shaw Toyota responded

Thank you for your review! Enjoy your new 2020 Toyota RAV4 XLE! - Paul Shaw

August 20, 2020

"Shahar took the time to understand our needs on a..."

- mpshelt

Shahar took the time to understand our needs on a personal level, it truly shows much attention she pays toward her customers. Thank you again.

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Yes
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Aug 31, 2020 -

Ken Shaw Toyota responded

Thank you for your review - Paul Shaw

July 27, 2020

"Our family would like to give a huge thank you to Fraser,..."

- Jessie

Our family would like to give a huge thank you to Fraser, Rick and Attilio for helping us with choosing, financing and purchasing our new family vehicle!  As our family grew we were in search for a bigger vehicle that was reliable and affordable for us!  You all made our experience easy!  Thank you for your knowledge, expertise and kindness!  We are very happy with your service and will enjoy our vehicle for years to come!  Trevor, Jessie and family

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Yes
Employees Worked With
Other Employees : Attilio
Aug 31, 2020 -

Ken Shaw Toyota responded

Thank you Jessie, Trevor and family! - Paul Shaw

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