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Kelowna Toyota

Kelowna, BC

4.6
455 Reviews

1624 Cary Rd Kelowna BC

Kelowna, BC

V1X 2B9

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Showing 455 reviews

November 20, 2021

We were fortunate to have dealt with Caity at Kelowna Toyota. She provided us with amazing customer service. She’s very knowledgeable and always kept us updated on the status of our new Rav 4! Thank yo More

by Nikki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caity Crow
Nov 26, 2021 -

Kelowna Toyota responded

Thanks for the review Nikki! We're glad to hear that Caity was able to help keep you up to date on the RAV4 that you had your eyes on! Thanks again, and we hope to see you back again sometime soon!

November 02, 2021

got me the truck I wanted got me processed quick low hassle 10/10 would buy another vehicle here More

by teagan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Livingstone
Nov 26, 2021 -

Kelowna Toyota responded

Thanks for the review Teagan! Congratulations on the purchase of your truck, and we're happy to hear that you would like to come back when the time comes for you to purchase your next vehicle!

October 25, 2021

very nice and helpful people.. i really appreciate all the efforts!! me and my wife had feel comfortable!😊 More

by Charlessss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Livingstone ??????????
October 20, 2021

Have owned a Toyota Venza for 5 years, love it, fortunately service is the only contact we have with our dealer.. seamless from start to finish, follow up is great More

by Bernice
Recommend Dealer
Yes
Employees Worked With
Service
Nov 19, 2021 -

Kelowna Toyota responded

Hi Bernice my name is Jamie and I am the general manager here at the dealership. If possible I was wondering if you could reach out to me so I can help make up for the poor service you received. I am unable to contact you as your full name is not shown on the review. We had a period where we were extremely short staffed due to unexpected illness combined with the busy season of tire change overs which hindered our ability to answer phones and book as many appointments as we normally would. We have made several new hires now and will be fully staffed moving into our new store. I apologize that you were unable to reach us and will do my best to make up for this with you if you could reach out to me directly. Thanks so much for your time and I hope to hear from you soon! Jamie Kaban. jkaban@kelownatoyota.com. 250-491-2475 ext 136.

October 06, 2021

Every time I phone for service or parts no one is available . Today after 5 mins, I spoke with service and then he transferred me to parts . Been on the phone 30 mins waiting? Tried to work with the More

by chuck mcconnell
Customer Service
Recommend Dealer
No
Employees Worked With
No name
Nov 19, 2021 -

Kelowna Toyota responded

Hi Chuck my name is Jamie and I am the general manager here at the dealership. If possible I was wondering if you could reach out to me so I can help make up for the poor service you received. I am unable to contact you as I cant find you in our system. We had a period where we were extremely short staffed due to unexpected illness combined with the busy season of tire change overs which hindered our ability to answer phones and book as many appointments as we normally would. We have made several new hires now and will be fully staffed moving into our new store in January. I apologize that you were unable to reach us and will do my best to make up for this with you if you could reach out to me directly. Thanks so much for your time and I hope to hear from you soon! Jamie Kaban. jkaban@kelownatoyota.com. 250-491-2475 ext 136.

October 02, 2021

I recently bought a Toyota RAV4 (2018) "new" used car from Toyota Kelowna. The process was very smooth from start to finish (took me only a couple of days). Specifically, I would like to thank Toyota pro More

by udayvadapalli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Renaud
August 09, 2021

Sean was great, we came in at 3 pm and left at 6 with Sean was great, we came in at 3 pm and left at 6 with a new car, he was running around making sure we got what we wanted . The whole place is impr More

by corby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Livingstone, David Crawford, Steve Enns
Aug 12, 2021 -

Kelowna Toyota responded

Thanks so much for the review! We're so pleased to hear that Sean and the rest of our team were able to make your buying experience a breeze. Congratulations on your new ride - enjoy it! We will be sure to pass along the compliments to Sean and we hope to see you back for any future automotive needs. -The Kelowna Toyota Team

August 03, 2021

Bianca was fantastic, and we were thrilled the dealer got us a beautiful RAV4 Prime so quickly (3 months - not 10 as we expected). Just one disappointment: we were told the deposit would hold the car for a l More

by greg.garrard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bianca
Aug 12, 2021 -

Kelowna Toyota responded

Thank you, Greg, for the review! We are so pleased to hear that Bianca was able to get you into a gorgeous new RAV4 Prime in even less time than expected! We do apologize for the miscommunication on the deposit, but we are glad that everything worked out and we will ensure proper communication in the future. Congratulations on your fuel-sipping, stunning new SUV - enjoy it and all of the adventures it is sure to take you on! We look forward to seeing you back for your first service and we will be sure to pass along the kind words to Bianca. -The Kelowna Toyota Team

July 31, 2021

Bianca was great to work with I have no complaints! Helped me get into my dream 4runner! The sales team is wonderful I look forward to buying more vehicles from them. More

by evanvz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Indy Brar, Steve Enns
Aug 12, 2021 -

Kelowna Toyota responded

Thank you for the review! We're thrilled to hear that Bianca was able to get you into your dream vehicle! Congratulations on your rugged new 4Runner - enjoy it and all of the adventures it is sure to take you on. We are thrilled that we have earned your future business and we look forward to seeing you back for your future automotive needs. -The Kelowna Toyota Team

July 30, 2021

Bianca was super responsive and made the purchase of my new Tacoma incredibly easy including all the additional changes made to the vehicle prior to delivery! Highly recommend her if you are in the market More

by Lonniekam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Kaban, Indy Brar, Steve Enns, Johnny Yu, Eric Christensen, Lowell Tautchin, Brad Doyle
Aug 12, 2021 -

Kelowna Toyota responded

Thank you very much for the review! We are so pleased to hear that Bianca was able to make your purchasing experience an easy and enjoyable one! Congratulations on your rugged and stylish new Tacoma - enjoy it and all of the adventures it is sure to take you on. We really appreciate the recommendation and will be sure to pass along the kind words to Bianca. -The Kelowna Toyota Team

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