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Kelowna Toyota

Kelowna, BC

4.6
454 Reviews

1624 Cary Rd Kelowna BC

Kelowna, BC

V1X 2B9

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Showing 454 reviews

October 27, 2017

Fantastic experience Have a wonderful purchase experience at Kelowna Toyota with Wendell and Indy. They treated us great and were very helpful. They definely went above an More

by Helen1986
Recommend Dealer
Yes
Employees Worked With
Wendell Gillis ,Indy Brarr
October 26, 2017

Best dealership experience I have had. I strongly recommend Kelowna Toyota, I took my car in for an out of province inspection, oil and breaks. The service department is extremely friendly More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cary, Brad
October 25, 2017

Team at Kelowna Toyota There was a number of different people at the Kelowna Toyota Dealership that made my decision very easy to make, I purchase the 2018 C-HR, LOVE my new More

by Wright Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Indy Brar, Stephane St-Onge, Rachelle Jensen, Jamie Kaban
October 18, 2017

Great Customer Service I was in the market for a New Tacoma and went in with a tight budget, Wendell Gillis and the sales team were very helpful and flexible on price which More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendell Gillis
October 10, 2017

You have my loyalty Even though I drive and still love my Hyundai Elantra I have switched to Kelowna Toyota for service/maintenance (and will probably buy Toyota next tim More

by LGood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carrie (Service - Excellent!) and Brian (Shuttle Rides), Jamie Kaban
September 29, 2017

My online vehicle search lead me to kelowna toyota When I first arrived to test drive my 2009 Toyota Camry hybrid I was greeted with a smile from Product Advisor Ryan Graham. He was very pleasant, acco More

by I dream of jeannie
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Graham,
September 22, 2017

Excellent Customer Service I purchased a Highlander from Joe Sassine, great product advisor with excellent customer service and product knowledge, not too pushy, he made the who More

by Erika
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sassine, Indy Brar
September 06, 2017

Couldnt be bothered to help me When I purchased a new Tacoma last year the sales department couldn't be bothered to make the sale saying they didn't need to make a deal as it's a go More

by cd
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad and Cary
Sep 14, 2017 -

Kelowna Toyota responded

Hi Cheryl, thank you again for providing us with your feedback. I have sent you an email and just wanted to make sure you have received it. If not, I have pasted it below. Please get in contact with me directly and I will insure all issues are resolved. Jamie Kaban. jkaban@kelownatoyota.com, Hi Cheryl, my name is Jamie Kaban and I am the general manager here at the dealership. I wanted to reach out myself to ensure you that we do care about customer service and that it is not just your review that sparked any response. If you had asked for me or emailed me at anytime I would have stepped in to do the same to help in anyway I can. Customer service is VERY important to me so I apologize that you feel you haven't been receiving it. Johnny our fixed ops manager said he hasn't had any luck connecting with you so I wanted to reach out myself to see if I could be of assistance. I sincerely apologize that you have been having issues with your new vehicle. This is never our intention but as you can imagine, all we can do is do our best to help you fix it any way we can. I would love the opportunity to speak with you over the phone, and we can do this at any time that is good for you. Or if you prefer I can email with you instead, whatever works best for you. My intention is for you to leave a happy customer and I will to whatever I can to insure this. I am hoping you will give me this opportunity. Please let me know what works best for us to connect. I look forward to speaking with you soon!

September 02, 2017

Satisfied Toyota Owner I was contacted by Toyota Kelowna by Joe Sassine, Product Advisor at 1200 Leathead Rd, Kelowna, BC V1X 2K4 (250) 491-2475 ext 125, http://www.kelownat More

by ranjan12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sassine, Product Advisor, Kerry in Service, also the entire service and maintenance staff in Kelowna Toyota, the friendly guy who does shuttle service (I forget his name)
August 31, 2017

Swagger Wagon We went in window shopping and ended up buying a vehicle. We wanted an AWD that could comfortably fit our large family and found what we needed in the More

by Toteda Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic, Indy, David, Erin
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