Kanata Honda

New honda fit sport Just wanted to say that we just purchased our second honda. The last one was in its 10th year, was running great and had over 375,000 km. Just wanted to say that we just purchased our second honda. The last one was in its 10th year, was running great and had over 375,000 km. The civic never let us down , just thought it was time for change. This is where Tom came in to the picture, he was always friendly and approachable. We had corresponded with him through emails and often in person. He was an asset in helping us make that decision....and we are very pleased with his attention to detail... Seek him out at kanata honda Thanks again Tom... More

Terrible service and didn't honor the conditions of sale Had terrible service. Had to wait over an hour to meet with someone, even though we made an appointment. The car was not ready the day we were told i Had terrible service. Had to wait over an hour to meet with someone, even though we made an appointment. The car was not ready the day we were told it would be and we had to come back a second time. Also there was a condition of sale that a side door be fixed and they did not fix it. When we came to pick it up and the problem was still there they said it was fine and we couldn't do anything about it now because we had already signed the paperwork. I contacted the manager, Peter Fu, twice and he has never replied to my concerns. I would never return to Kanata Honda or I would never recommend anyone shop there. We had much more pleasant experiences with other dealerships while looking for a van. More

OUTSTANDING EXPERIENCE I recently purchased a car from this location. Everyone was so friendly. Keimeko Scotland was my sales person. He went above and beyond to help me get I recently purchased a car from this location. Everyone was so friendly. Keimeko Scotland was my sales person. He went above and beyond to help me get the perfect car. A special shoutout to Elise Kivimaki, I financed my car and she did everything in her power to get me what I wanted. Her honesty and compassion was truly appreciated. I highly recommend both of these people if you are looking to buy. Thank You Conni More

Great Experience! Tom Nash, our salesman was very knowledgable and supportive. He led us through the purchase and there was no rushing or pressure to buy. He followed Tom Nash, our salesman was very knowledgable and supportive. He led us through the purchase and there was no rushing or pressure to buy. He followed up after our purchase to ensure everything was on track. Great customer service From A to Z! Would return to Kanata Honda and would recommend Tom Nash to deal with on a purchase! More

Paint peeling off 2013 Honda Pilot for the 2nd time Bought my 2013 Honda Pilot new in 2013, and after 2 years, a section of paint on my roof came off just above the windshield. Kanata Honda had the roof Bought my 2013 Honda Pilot new in 2013, and after 2 years, a section of paint on my roof came off just above the windshield. Kanata Honda had the roof repainted, and said that this rarely happens, and could be defective elsewhere on my vehicle. I was told that any future issues relating to the paint peeling off the same way, would be covered. Fast forward 2 years later, and the same issue has come up on my hood, but they won't cover it because it falls out of warranty. Despite this being a repeat issue, and of course, there is no record of Kanata Honda saying they would take care of this should it happen again. They were nice enough to quote me $1200 to have it repaired. (Note sarcasm) Customer service isn't what it was, and I won't be buying another vehicle from Kanata Honda. This is my 2nd vehicle, and will be my last. Sending this to Honda Canada, and OMVIC... More

Jeff Eaton a great salesman Jeff knows his vehicles. My family bought two new vehicles this year from him. He gives you the bottom line very quickly and does not try to upscale. Jeff knows his vehicles. My family bought two new vehicles this year from him. He gives you the bottom line very quickly and does not try to upscale. A thoroughly professional sales agent. More

2018 CRV purchase. It took just one evening to test-drive and purchase my white Honda CRV-LX. Thanks to the very knowledgeable sales personnel - Joey Kostova' and the It took just one evening to test-drive and purchase my white Honda CRV-LX. Thanks to the very knowledgeable sales personnel - Joey Kostova' and the Buisness Manager - Ken Dolan. More

Careless for their customers Purchased used car 5 months ago and passed only 5500 km. I brought my car to another dealer to do winter tire change and they found out that my engine Purchased used car 5 months ago and passed only 5500 km. I brought my car to another dealer to do winter tire change and they found out that my engine oil leaks!!! According to them that's not possible to have leak like that in just 5500 km what means Honda Kanata management was aware of that problem before they sold car to me, unlucky customer. Yesterday I went there to ask some questions, I am aware it's my mistake because I trusted them and didn't check car with my mechanic, but nothing but rude explanation from USED CAR MANAGER, that they have warranty for one month for used cars. Before I went to buy this car I checked reviews and I can't believe they are right, because they are totally different than body language of the personal I spoke too. Very disappointed, make sure when you buy used car, probably from any dealership, have your personality mechanics to do the right check. Darl More

Knowledgeable, Unrushed, Pleasant Getting a new car can be stressful and our sales agent Michael (Xin Bin) Kang was a pleasure to deal with over several visits as we reflected on our m Getting a new car can be stressful and our sales agent Michael (Xin Bin) Kang was a pleasure to deal with over several visits as we reflected on our model choice and payment options. Even during the very busy model year change over period we never felt rushed. A second sales agent Chris Lysen pitched in with a demo ride as we learned about the Honda Sensing (Safety) features. The financial manager Jimmy Tang was comprehensive and congenial. The whole experience was pleasant and we are happy with a new 2018 Civic Sedan and would recommend any of these contacts and Kanata Honda. Sam & Marie More

Oil change and change to winter tire Two weeks ago made an appointment for 9:30 am this morning. Brought CRV in last night. Went in at 3:00 pm only to be told vehicle was not ready and Two weeks ago made an appointment for 9:30 am this morning. Brought CRV in last night. Went in at 3:00 pm only to be told vehicle was not ready and would be at 5:00 pm. Service advisor called at home to tell me it wouldn’t be ready until later. Then offered a rescheduling for another day and 15% discount. Don’t understand why they have you schedule. Totally understand it’s a busy time of year but isn’t that why you schedule vehicles, to avoid the issues of being too busy. Makes me wonder if they care about the customer. Disappointed because I took the time to bring my CRV the night before and to borrow someone else’s vehicle. I guess the service advisor doesn’t think of that stuff and figures it’s easy for me just to reschedule and start again. I’ve had other vehicles from other dealers, have made many other maintenance appointments and have never been this disappointed. My first ever Honda, go figure. More