Jonker Honda

Issue with Bluetooth Bluetooth was not working properly using my maps apps on my iPhone, as it used to work before, and I reported issue during the B1 servicing and they s Bluetooth was not working properly using my maps apps on my iPhone, as it used to work before, and I reported issue during the B1 servicing and they said that they tried and it was working, and when I tried it again It was not working, so I was quite disappointed and would like to have it to work again More

Miguel really listened to my concerns I was disappointed that I couldn't get a ride home to wait for my repairs as I was feeling unwell. I know that we changed the service, And that it w I was disappointed that I couldn't get a ride home to wait for my repairs as I was feeling unwell. I know that we changed the service, And that it wasn't,t as long but I was really getting desperate at the end. I didn't have time for the car wash. More

Rear brakes We were travelling from the Prairies to Vancouver when our brakes started making a horrible noise as we drove. We called ahead on Wednesday morning an We were travelling from the Prairies to Vancouver when our brakes started making a horrible noise as we drove. We called ahead on Wednesday morning and we were able to make an appointment for that afternoon and were assured that Jonker's had the parts and the time to fix them. As we needed a ride to our meeting - which was further than the shuttle could take us - our service man arranged a car from Enterprise and Jonker's paid half. It was great not to have to worry about any if the logistics. More

Excellent service and staff The parts and service depts served my needs beyond expectations. Colin McLeod the parts manager deserves special mention of excellence in customer ser The parts and service depts served my needs beyond expectations. Colin McLeod the parts manager deserves special mention of excellence in customer service. The reception area in the service bay was very efficient and friendly as always. A very pleasant experience. Thank you. More

Excellent service I have been going to Jonka Honda for many years now. The service and personnel have always been friendly and curtious. This time my car was ready way I have been going to Jonka Honda for many years now. The service and personnel have always been friendly and curtious. This time my car was ready way before the promised time. I would recommend them whole heartedly. Kas More

Awesome to deal with, no pressure. Superb Customer Service! I've been going to a different Honda dealership for years until I passed by Jonker Honda. I dealt with Rael who is very polite, knowledgeable and frie I've been going to a different Honda dealership for years until I passed by Jonker Honda. I dealt with Rael who is very polite, knowledgeable and friendly. He did not pressure me with the sale and gave me honest opinions and recommendations. He is easy to talk to and he appreciates my business. The after sale service is superb. Since I am not a techy woman, I text or call him and he will help me with any questions I have regarding my new Honda. This is a month after I bought my vehicle. I will recommend Rael to all my family and friends. More

Excellent Every appointment I have had with Jonker Honda has been excellent. Staff are polite, professional and knowledgable. I do have one other comment th Every appointment I have had with Jonker Honda has been excellent. Staff are polite, professional and knowledgable. I do have one other comment though. One of the items I wanted dealt with on my last visit was replacing the license plate holder on the front of my car. Someone had backed into it and broken the plastic. I wasn't charge for labour, but the holder and parts was 50.00. I thought that was a bit steep considering that it's advertising for Jonker and to their benefit that I replaced it with their equipment rather than an after-sales item from somewhere else. Just a thought. More

Communication with advisor was poor When I booked my appointment for B2 (2.5 hours) service I mentioned my brakes were pulsing. I was told a brake inspection was part of the service. Whe When I booked my appointment for B2 (2.5 hours) service I mentioned my brakes were pulsing. I was told a brake inspection was part of the service. When I dropped off my car and the advisor mentioned there would be a brake inspection I said that was good because the brakes need attention. I was expecting a phone call to tell me the brakes needed work, but no call was made. at the 3 hour mark I approached the counter where I was informed the mechanic was reassembling the car and it would be ready soon. I asked about the brakes and was told they were fine. When I asked what was causing the pulsing he didn't know what I was talking about. Only the brake pads were inspected, nothing more, despite me mentioning they needed attention twice. "I wish you had mentioned..." he said. The car had to have a test drive, the rotors needed to be machined. 2 more hours in the shop. Then I get home and can't engage the emergency brake because it was over tight. I believe the service was good, other than the emergency brake, but the communication failed. More

Outstanding service, welcome partnership in our purchase Our purchase experience with Alan Cheung was beyond expectations. He raised our spirits in the midst of a vehicle search that was becoming arduous. Al Our purchase experience with Alan Cheung was beyond expectations. He raised our spirits in the midst of a vehicle search that was becoming arduous. Alan treated us well, and serviced all of our needs exceptionally. Sales manager Alex Lopez was a star as well. Both made our experience a joy. Our two new Civic's remind us of a very positive buying experience. More

Courteous and Quick I really appreciated the courteous service agent. Between him and the mechanics I was in and out in record time. Thank you for your professionalism! I really appreciated the courteous service agent. Between him and the mechanics I was in and out in record time. Thank you for your professionalism! More