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Jim Wilson Chevrolet Buick GMC

Orillia, ON

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768 Reviews

20 Mulcahy Ct

Orillia, ON

L3V 7W7

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768 Reviews of Jim Wilson Chevrolet Buick GMC

August 22, 2016

No Pressure From the start, there was no pressure, just concern for our needs. We had limited time to purchase the only vehicle left that suited us. Bernie was c More

by John and Janice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Bartz
Aug 22, 2016 -

Jim Wilson Chevrolet Buick GMC responded

We're happy to hear Bernie was able to figure something out for delivery that worked for you!! He always works hard to make sure each customer gets into the vehicle they need AND sincerely want - Sounds like your experience was nothing less than that. It's great to hear from you again and we all hope you love your new ride. Drive safe!

August 22, 2016

Excellent experience Very pleased with my new purchase. Jim Wilson's sales staff was excellent. Well taken care of.An excellent experience from start to finish. All questi More

by Ruth Kidd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashleigh Morris, Bernie Bartz
Aug 23, 2016 -

Jim Wilson Chevrolet Buick GMC responded

Thanks so much for choosing our dealership! We appreciate you taking a few moments to leave your feedback and we're happy to hear you had a positive experience. Enjoy cruising around in your new Equinox. Take care Ruth!

August 19, 2016

Buick Lacrosse This was our first time purchase at this dealership which was very rewarding and successful. Our salesman Paul spent a great deal of time on test dri More

by Don & Thelma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashleigh Morris, Paul Gravelle
Aug 19, 2016 -

Jim Wilson Chevrolet Buick GMC responded

Thanks for your recommendation, Don and Thelma. We're so glad to hear your very first purchase from us was a success. We promise you this kind of service every single time you visit so think of us next time you've got an automotive need. Take care guys!

August 10, 2016

Excellent The dealership, in general, is friendly and helpful. I think it really important that staff make eye contact and acknowledge people in the showroom re More

by Tripleshot38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Gravelle
Aug 10, 2016 -

Jim Wilson Chevrolet Buick GMC responded

Thank you so much for taking the time to let us know we're doing a good job! Paul is the best example of how our dealership tries to connect with each and every person that comes through our doors. We want you to feel welcome and completely comfortable whether you're shopping or receiving service. We truly appreciate your positive feedback!! Come back soon.

July 25, 2016

recent truck purchase Met Bernie on a Tuesday went back on Wednesday and bought our Silverado truck.There was never any pressure and Bernie made us feel confident in this More

by spencer123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Bartz
Jul 26, 2016 -

Jim Wilson Chevrolet Buick GMC responded

Bernie is one of our BEST sales consultants and he is a wonderful representation of our team. Thanks for taking a few moments to share your story with us. We appreciate any kind of feedback about your time spent at our dealership. We also look forward to seeing you the next time you come through Orillia! Thanks again.

July 20, 2016

Lived up to their bad reputation After doing much research I decided to buy my new Traverse at New Roads in Newmarket, I had gone to Jim Wilson for a test drive first and told the sal More

by LindaB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
do not know the name of the girl from the parts department
Jul 20, 2016 -

Jim Wilson Chevrolet Buick GMC responded

Good morning Linda, Thank you for taking the time to share your feedback about our dealership. It pains us to hear that you did not have a positive experience and we assure you this isn't typical for our team, however we truly do appreciate your feedback. I can assure you that our team goes to great lengths so that customers like you have all relevant information they need to make the most informed decision. Please understand that a large part of it was the liability that would come along with it. We would be happy to service your vehicle however New Roads Service department would cover the fees for retorquing your tires because you purchased your vehicle from them. We do similar things for our sales customers as part of our after-purchase commitment to satisfaction. We understand why you were not satisfied with your experience from the very beginning as we were so close to closing down for the day and you were also not expecting the charge to come out of your own pocket. If you would like to discuss anything at all over the telephone please do not hesitate to call 705-330-0333 and ask for Joe Brand, Service Manager OR you can respond to this message thread. Thank you again for providing us with your feedback, Linda. Hopefully talk to you soon. Sincerely, Team Jim Wilson

Jul 21, 2016 -

Jim Wilson Chevrolet Buick GMC responded

Good morning Linda. We’re reaching out to you again to see if there is any chance in your opinion of our dealership changing in the future. It is our greatest mission to provide each and every customer with an enjoyable experience while taking care of business effectively. We would truly appreciate another opportunity to earn your trust. Please let us know if there is any way we might be able to rectify this situation. Thank you so much for your time, Linda. Best regards, Team Jim Wilson

July 15, 2016

New Truck Absolutely the best experience I have had buying a vehicle, Bernie Bartz was a pleasure to deal with,as was Kerry Tryon. I will certainly call Bernie More

by macadoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Bartz, Kerry Tryon, Mitch Bull
Jul 18, 2016 -

Jim Wilson Chevrolet Buick GMC responded

Glad to hear it!! We'll be ready for you when you're looking to buy your next one but for now we'll be here for all your maintenance and repairs, if any, to keep this new one in tip top shape for you. Thanks for taking a moment to share your experience with our team. Take care and drive safe!

July 14, 2016

Very Happy with our New Cuuze It was time to consider replacing our older car so we contacted Bernie as we have purchased several vehicles from him over the years. We made an appo More

by Petrastan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Bartz, Kerry Tryon
Jul 14, 2016 -

Jim Wilson Chevrolet Buick GMC responded

What a wonderfully positive turn of events. It really is a beautiful car and we know you're going to remain satisfied with your decision. We want to express a special thanks to you for putting in the extra effort to share your story with us after some technical issues :) We truly appreciate it and we certainly look forward to seeing you and Stan again!!

July 14, 2016

Awesome Experience! We bought a brand new 2016 truck. This was the best experience we've had buying a new vehicle! Excellent customer service. Our son bought a vehicle More

by Lorrie Neskovski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan Murphy
Jul 15, 2016 -

Jim Wilson Chevrolet Buick GMC responded

Thanks so much Lorrie! You, your husband and your beautiful new truck make quite the couple. In all seriousness though we are so thankful for the opportunity to earn your business. Brendan and Kerry are great representations of what it means to be part of Team Jim Wilson and it sounds like they met your expectations. See you for your first free oil change!!

July 12, 2016

New Truck - Great Experience! My Husband and I purchased a 2016 GMC Sierra a few days ago and had a great experience in our dealings with Brendan and the staff at the Orillia GM de More

by The Allen's
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Wilson, Kerry Tryon, Brendan Murphy
Jul 13, 2016 -

Jim Wilson Chevrolet Buick GMC responded

Your growing family looks picture perfect beside your brand new truck! We appreciate you sharing your story with us and we're glad it was such a positive process. Brendan and the Jim Wilson Team will always be here for your automotive needs - Just say the word. We promise you an exceptional experience every single time. See you next time guys! Thanks again.

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