Jim Wilson Chevrolet Buick GMC

Purchased but not feeling happy or excited about it. "Purchased but not feeling happy or excited about it." After many hours on the computer looking for cars with the features I wanted we went to see Im "Purchased but not feeling happy or excited about it." After many hours on the computer looking for cars with the features I wanted we went to see Impalas at your dealership and met with Pierre at Jim Wilson Chevrolet Buick GMC in Orillia. Their cars in stock did not have extra features wanted. Pierre a young personable salesman called us saying he found a 2018 with nearly all added features wanted. When we decided to buy he called saying it was sold then suggested a 2019 saying it had the features like the 2018 I wanted. After cancelling appointments with two dealers we went to purchase the car. On arrival we found it had only standard features that come with all Chevrolet Premiers no added features. Pierre said the extra features were not available for 2019 Impala Premiers ,I asked again about extra features such as convenience or compatibility packages and was told you would not find a 2019 with added packages these models. Between Pierre and my husband I was convinced it was a good buy, I told both of them that I was disappointed it didn't have added features (yes it was a good buy but without all features I wanted) so we purchased it. Instead of being happy and excited about our purchase I rode home with an uncomfortable feeling in the pit of my stomach (I guess you could call it buyers remorse) that I had settled for a car with less features than I was looking for and had my sights set on. I am mad at myself for settling for less and feeling disappointed and let down with Pierre and what I felt was misleading information. So now I am up in the middle of the night doing a review because I couldn't sleep thinking about it. For the above reasons I give a lower rating to this salesperson and dealer. Picked up car but only given one set of keys. While visiting son in London Hospital my wife dropped me off and continued to the hospital. She turned the car off and got out locking the doors to only realize that I had the key. She had to get a taxi to come where I was to get it and then return to hospital by taxi to get the car. We were told the key would be at the dealership to pick up on our way home the following Saturday. When we got there, there still wan no key available. My wife really misses extra features that she had in previous Lincoln and Buick. We are not very happy campers. More

Sales Consultant is outstanding. Sales Consultant was well versed in all aspects of the transaction. Pierre Jordan anticipated our questions and was prepared with answers. A pleasurab Sales Consultant was well versed in all aspects of the transaction. Pierre Jordan anticipated our questions and was prepared with answers. A pleasurable experience and will recommend to others . More

Used Ford Escape Pierre was a great sales person! Not to pushy and let me drive the car out alone. Would definitely go back to Jim Wilson when looking at a new or used Pierre was a great sales person! Not to pushy and let me drive the car out alone. Would definitely go back to Jim Wilson when looking at a new or used car. More

Aggravating I bought my truck from him wilsons and it's been an aggravating experience ever since. I had to chase to salesman for a response. My truck was origi I bought my truck from him wilsons and it's been an aggravating experience ever since. I had to chase to salesman for a response. My truck was originally sold with a crushed oil filter which caused a failure in the middle of no where and left me stranded. At 85,000kms it went for an entire bank of injectors, and during its visit had my tailgate dented. I've now been trying for three weeks to have a transmission fixed and cancelling a cross canada trip. While trying to have it diagnosed I was mis-guided into fixing other parts of the truck that were no where near the symptoms and guaranteed it was solved. Still no solution. I was told by the service department if my truck is unable to be back on the road within a day the dealership needs to provide me with a vehicle. So now that I have an appointment to have my transmission fixed, they tell me they have no car and they had no idea. So my repairs are delayed again to the point of almost being out of warranty. So after putting new parts on I didn't need and charging me for them I still have the same issues driving an ailing truck. Jim wilson claims to have 100% customer satisfaction, but when they send you a survey in your email, they kindly ask that if you cannot give them a perfect review to not even fill it out. How is censoring reviews legitimate? I will never buy another vehicle from the poorly guided business. I've never had so many issues trying to solve a problem or gotten the run around so many times by a business that fleeced me for a $4000 warranty. They do all they can to avoid warranty work. More

Thanks for all your help Pierre Thanks for all your help and Knowledge Pierre. You showed us the perfect truck the first time we gave our preferred options. Your help in explaining Thanks for all your help and Knowledge Pierre. You showed us the perfect truck the first time we gave our preferred options. Your help in explaining all the workings was much appreciated. Your were great to deal with !!! More

great experience Great friendly service. No hassle, they made trading in my vehicle and get my new vehicle easy and pain free. Made the deal on a Wednesday and picked Great friendly service. No hassle, they made trading in my vehicle and get my new vehicle easy and pain free. Made the deal on a Wednesday and picked up that Friday. What more could you ask for. More

Easy and effortless Pierre was a great help, made the transaction super effortless. I would highly recommend him and the dealership to anyone looking for a good experienc Pierre was a great help, made the transaction super effortless. I would highly recommend him and the dealership to anyone looking for a good experience when it comes to buying a car! More

Well-informed, pleasant and efficient. We have had Pierre Jordan as our salesman a couple of years ago. He was helpful and worked with us at our pace. No pressure. We felt thoroughly well-i We have had Pierre Jordan as our salesman a couple of years ago. He was helpful and worked with us at our pace. No pressure. We felt thoroughly well-informed when we made our decision. We asked for him again this time and received the same excellent service. Adam Moon greeted us when we were initially waiting for Pierre and saw that we had a car to test drive right away. We would highly recommend this dealership. More

our saleperson was an awesome young man, the salesman was not pushy at all, which we really appreciated. we needed the truck asap and within 24 hours we have it home and ready for work . the salesman was not pushy at all, which we really appreciated. we needed the truck asap and within 24 hours we have it home and ready for work . More

Buick Encore A big thank you to Samantha Green for her help in the purchase of my Encore. She was the perfect fit for us. Friendly, happy and no pressure. We wo A big thank you to Samantha Green for her help in the purchase of my Encore. She was the perfect fit for us. Friendly, happy and no pressure. We would certainly recommend you. George and Ann from North Bay More