Jim Wilson Chevrolet Buick GMC

We own a 2016 GMC Terrain and the door opener on my husband's key fob broke. We called Jim Wilson Chev and they told us to come in that day and they would help us. Attended at the dealership & they exp husband's key fob broke. We called Jim Wilson Chev and they told us to come in that day and they would help us. Attended at the dealership & they explained to him what the problem was. Rick the Parts Manager said they could have a new Fob for him in a few days. After checking with GM Distribution Warehouse they could have it to the dealership the next morning. He made an appointment for the next afternoon. It took approximately half an hour for them to reprogram the old Fob to the new Fob at a very reasonable cost. We can't remember when we have had such outstanding service with an issue thanks to Rick, Mike, and Cam. Our thanks to all. More

We recently purchased a 2020 Blazer RS. Paul & Kristen were more than helpful, they made the whole process easy peasy. Highly recommend them both. Cheers! were more than helpful, they made the whole process easy peasy. Highly recommend them both. Cheers! More

We had the privilege to have Paul Gravelle as our sales person to give good advise and help in the purchase of a new SUV, Thanks Paul person to give good advise and help in the purchase of a new SUV, Thanks Paul More

I can’t say enough good things about Olivia Burleigh. She was upfront and honest from the very beginning. She worked hard for my family. I have never been so comfortable making a decision. She’s so kind and was upfront and honest from the very beginning. She worked hard for my family. I have never been so comfortable making a decision. She’s so kind and caring. I was so surprised honestly I didn’t expect that, but certainly appreciate it. If u need help and want to be taken care of, come see Olivia Burleigh at Jim Wilson Chev in orillia!! More

FANTASTIC As always Bernie came through when I went to Jim Wilson Chevrolet looking for a new truck. although the first one I looked at did not work out in my As always Bernie came through when I went to Jim Wilson Chevrolet looking for a new truck. although the first one I looked at did not work out in my favor he promptly went to work and he / we found the right truck for me. FANTASTIC WORK . KarLee walked me through the financing in plain understanding plain English and explained everything again FANTASTIC WORK. THANK YOU BOTH More

Excellent service each and every time, pleasant and prompt. Pleasure to work with. Great customer service and very responsive to my service and time schedule needs This review is gift Jim Wilson Moto prompt. Pleasure to work with. Great customer service and very responsive to my service and time schedule needs This review is gift Jim Wilson Motors in Orillia More

Bad experience, disappointed, not happy We decided to go back to jim wilsons to purchase another vehicle and trade in the old. We knew basically what we wanted, took a 15 minute test drive We decided to go back to jim wilsons to purchase another vehicle and trade in the old. We knew basically what we wanted, took a 15 minute test drive and made an offer. Pierre Jordon the sales rep was attentive professional and easy to deal with. We feel for him having to work with a business manager like that. The business manager Karlee was unprofessional. She greeted us in a rather phony manner. She talked down to us as if we didn't know anything. We are seniors now. We met with sales rep on Friday and finally tues we got a call loan approved. On Wednesday we were asked send proof of income. After that we were told keep your fingers crossed??? I said why she said its been 2 days now. Really the loan was approved they only wanted proof. Was that suppose to worry us? We questioned the interest just in case we could obtain a loan for a better rate. She didn't like that and went on rudely about how we should pick a cheaper vehicle under 10,000.00 Really? Telling us what we should buy. When I mentioned why is it we heard we could get a better rate elsewhere she went on and on and on about having 2 deals its against the law......which we didn't have. It took over 4 hrs to get the offer in the day we went because Karlee kept disappearing during the deal and one of the employees said she is probably sleeping. We were the only buyers in the showroom. It had been 4 business days now as Karly was also off the following business day. Finally our daughter drove us over found Karlee with exactly the same attitude and it was if she was doing us a favor and there is no way she would admit any failure or mistake on her part. Very unprofessional! My daughter retrieved our ownership for the trade in and we walked out. After wasting 4 business days of our time we are buying a newer vehicle now with a better interest rate so it worked out and we wont be recommending Jim Wilsons anymore. More

Purchased but not feeling happy or excited about it. "Purchased but not feeling happy or excited about it." After many hours on the computer looking for cars with the features I wanted we went to see Im "Purchased but not feeling happy or excited about it." After many hours on the computer looking for cars with the features I wanted we went to see Impalas at your dealership and met with Pierre at Jim Wilson Chevrolet Buick GMC in Orillia. Their cars in stock did not have extra features wanted. Pierre a young personable salesman called us saying he found a 2018 with nearly all added features wanted. When we decided to buy he called saying it was sold then suggested a 2019 saying it had the features like the 2018 I wanted. After cancelling appointments with two dealers we went to purchase the car. On arrival we found it had only standard features that come with all Chevrolet Premiers no added features. Pierre said the extra features were not available for 2019 Impala Premiers ,I asked again about extra features such as convenience or compatibility packages and was told you would not find a 2019 with added packages these models. Between Pierre and my husband I was convinced it was a good buy, I told both of them that I was disappointed it didn't have added features (yes it was a good buy but without all features I wanted) so we purchased it. Instead of being happy and excited about our purchase I rode home with an uncomfortable feeling in the pit of my stomach (I guess you could call it buyers remorse) that I had settled for a car with less features than I was looking for and had my sights set on. I am mad at myself for settling for less and feeling disappointed and let down with Pierre and what I felt was misleading information. So now I am up in the middle of the night doing a review because I couldn't sleep thinking about it. For the above reasons I give a lower rating to this salesperson and dealer. Picked up car but only given one set of keys. While visiting son in London Hospital my wife dropped me off and continued to the hospital. She turned the car off and got out locking the doors to only realize that I had the key. She had to get a taxi to come where I was to get it and then return to hospital by taxi to get the car. We were told the key would be at the dealership to pick up on our way home the following Saturday. When we got there, there still wan no key available. My wife really misses extra features that she had in previous Lincoln and Buick. We are not very happy campers. More

Sales Consultant is outstanding. Sales Consultant was well versed in all aspects of the transaction. Pierre Jordan anticipated our questions and was prepared with answers. A pleasurab Sales Consultant was well versed in all aspects of the transaction. Pierre Jordan anticipated our questions and was prepared with answers. A pleasurable experience and will recommend to others . More

Used Ford Escape Pierre was a great sales person! Not to pushy and let me drive the car out alone. Would definitely go back to Jim Wilson when looking at a new or used Pierre was a great sales person! Not to pushy and let me drive the car out alone. Would definitely go back to Jim Wilson when looking at a new or used car. More