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Jim Pattison Toyota Victoria
Victoria, BC
291 Reviews
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291 Reviews of Jim Pattison Toyota Victoria
May 27, 2016
Twice the Expense and Unrequested Expensive Roadside Package We took a Matrix in for a basic oil change and prior to the work being done, asked what it would cost. The cheerful customer service representative sa We took a Matrix in for a basic oil change and prior to the work being done, asked what it would cost. The cheerful customer service representative said that we would get the final cost once the work was done. Naively, we trusted her and did not pursue the quote. Afterwards, we received a bill for $95. When we questioned the cost, we were told that we had received a roadside assistance package and that the labour costs in Victoria are the highest in the province due to Victoria being situated on an island. First, we did not ask for a special roadside assistance package as we have a BCAA membership, making additional roadside assistance redundant and we specifically requested just a basic oil and filter change. Second, subsequently we called three other Toyota dealerships to get quotes on an oil change (oil, filter, labour) and the prices varied between $47.95 to $50: the lowest price was at a dealership in Nanaimo - odd, that is on an island, too, isn't it?! The highest was from a dealership 14 hours north where typically expenses are higher because the "shipping costs are more expensive." The dealership in Victoria refused to acknowledge that the roadside assistance package was redundant and unasked for, thus refusing to reimburse us for a product that we did not ask to purchase and that we will not use. The customer service representative also repeatedly said that their prices might be a little more than other dealerships, but when did nearly doubling the figure become just a little bit more? A week later, at another Toyota dealership, the cost of an oil and filter change for our Tundra cost $85: since when does it cost less to put synthetic oil and a filter into a full size truck than it does into a compact car? Unless you enjoy paying exorbitant prices, this dealership is definitely one to avoid. More
by Shafted
Employees Worked With
Cannot recall the representative's name
Helpful May 03, 2016
Not a Values Customer I purchased a car there last year, barely driven since purchased and was looking to trade in for a new vehicle. The sales associate lacked knowledge a I purchased a car there last year, barely driven since purchased and was looking to trade in for a new vehicle. The sales associate lacked knowledge about cars generally and when discussing the trade in value, the value was significantly lower and was not competitive to other dealerships I went to. It was concerning to hear "excuses" of the low value of my vehicles, even not seen in person, other dealerships were considerate and fair. It is unfortunate that as a returning customer, as well as future and continuing customer that they were not comparable to other dealerships. Also, the approach for email communications is scripted, and the constant calls are just inappropriate. I will not be returning specifically because of this experience and will not recommend this sales associate. More
by ThuyH
Employees Worked With
Phil Chen
April 11, 2016
Super helpfull I started inquiring about purchasing a used vehicle through there online chat. I was redirected to a sales representative named Colin, he was very hel I started inquiring about purchasing a used vehicle through there online chat. I was redirected to a sales representative named Colin, he was very helpfull and went as far as giving me his personal cell number so I could reach him at my convenience, from there all my questions were answered without delay via text throughout the day. All in all very good customer service More
by Byron
Employees Worked With
Colin
March 04, 2016
Excellent service, great product knowledge, and very helpful Might be a little late with the review but after nearly 6 months on a new lease for my new Tacoma, the truck is terrific. The sales rep, Abraham Lee, Might be a little late with the review but after nearly 6 months on a new lease for my new Tacoma, the truck is terrific. The sales rep, Abraham Lee, was very thorough, knowledgeable, and helpful with making it all work within my needs and budget. My wife and I ended up buying a Rav 4 a couple days later. Great shop and good staff. Make sure to ask for Abraham Lee when you are looking for a new vehicle. More
by blakemackenzie
Employees Worked With
Abraham Lee
March 04, 2016
Regarding purchasing a new vechile Hi There We, a couple are interested in purchasing a new vehicle and went to Toyota dealer to acquire a complete information about the vehicle we p Hi There We, a couple are interested in purchasing a new vehicle and went to Toyota dealer to acquire a complete information about the vehicle we prefer one. We are entirely contented with Mr. Reynaldo Cabbalu's counseling. we are coming soon for a new car. Thanks More
by krish
Employees Worked With
Mr. Reynaldo Cabalu
February 26, 2016
Service R.J.Robertson I am so impressed with the way I was treated at this Dealership, I will never go anywhere else to buy a car. Three Months after I bo R.J.Robertson I am so impressed with the way I was treated at this Dealership, I will never go anywhere else to buy a car. Three Months after I bought my used Lexus, they treated me and my list of complaints like I was the boss and in complete control of the situation. The service Manager" Brian Carlson", addressed every item and in a friendly and courteous manner, even bought my lunch while I waited. I am 73 years old and have purchased several new and used cars from a variety of dealerships. I have had both good and bad experience's, but I have never had such good treatment from any business car or otherwise. Thank You Lexus and thank you BRIAN. More
by Pappy
Employees Worked With
Brian Carlson (Service Manager)
February 26, 2016
Service I was directed to No. 6 when I brought my car in. A detailed explanation of the service to be done including the replacement of 4 tires was given to I was directed to No. 6 when I brought my car in. A detailed explanation of the service to be done including the replacement of 4 tires was given to me in detail. Unfortunately, I did not notice the representative's name tag, however, when I returned he immediately gave me all the information as to what had been done and escorted me to the payment office. Just first class service and I am indeed grateful. I had spoken with Morris in the Parts Dept regarding the purchase of new tires and he too took the time to suggest and recommend what would be suitable. Two telephone conversations settled the choice. Again, someone who takes the time and effort to explain the details is to be commended. To both of these gentlemen, a sincere thank you. A visit to Toyota is and always been a pleasant experience for me. Kudos to the staff. Sincerely ( Mrs) Evelyn Hardie More
by Ocean, Joan127
February 13, 2016
Buying a vehicle I recently purchased a 2007 Dodge Caravan. The product adviser, Ferdie Roxas, was very helpful, knowledgeable and personable. He made the experience I recently purchased a 2007 Dodge Caravan. The product adviser, Ferdie Roxas, was very helpful, knowledgeable and personable. He made the experience of trading in my old vehicle and purchasing another one a very pleasant experience. As well, everyone I dealt with in the dealership was very friendly and helpful. More
by Rae D
Employees Worked With
Ferdie Roxas
February 11, 2016
Great overall experience! Stoked on my new whip! Dan Stewart was my salesman, seem like a totally good down-to-earth guy. Definitely not a greasy cliché car salesman. I do believe he had my be Dan Stewart was my salesman, seem like a totally good down-to-earth guy. Definitely not a greasy cliché car salesman. I do believe he had my best interest at heart when we are looking at vehicles. I bought a 2016 Tacoma. Thing is sweeeeeeet! He gets 5 stars from me! Murray Donais was my finance manager. Good guy. He knew where I was coming from when we were discussing payments. He also let me choose the different types of insurances and coverages I could get to keep the prices down a little. So I'll give Murray 5 stars also. The only thing...... They didn't have my truck in charcoal so I took black. Now I love this thing, proud of my purchase wicked awesome.......just wish it was charcoal, oh but it did show up with running boards I didn't pay for and the agreed to put on a tanoe cover so that's pretty cool but still. I guess they sell quick so they were out of stock. For their inventory. I'm giving them a 4. So by the end of the day, it was a pretty awesome experience. My 1 NEW truck, and I freaking love it. More
by Jeff Steingold
Employees Worked With
Dan Stewart Murray Donais
January 31, 2016
THANK YOU MATTHEW HIGGINS! My husband and I just purchased a new 2016 Toyota Prius V and we were so lucky to have Matthew Higgins greet us as we entered the showroom. He spent My husband and I just purchased a new 2016 Toyota Prius V and we were so lucky to have Matthew Higgins greet us as we entered the showroom. He spent time with us answering all of our questions and went with us on our test drive. Since we were just at the looking stage, we thanked him and left. A few days later we called to see if the vehicle we were interested could be brought over to their lot. Matthew had it brought over within the hour and it turns out it was his day off! He met us there anyways even though he had other important obligations that day. We felt he went out of his way to accommodate us and make sure we were happy with our purchase. I would recommend Matthew Higgins to anyone looking for a new Toyota. He is sincere and very charming! More
by L & L
Employees Worked With
Matthew Higgins
